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OSP Occupational Profile

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NOC Code: NOC Code: 0621b Occupation: Tour operators
Occupation Description: Occupation Description:
This profile was developed as part of an occupational standard. The NOC group to which it relates is "Retail and wholesale trade managers". Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. Retail and wholesale trade managers are employed by retail and wholesale sales establishments or they may own and operate their own store. This profile was developed as part of an occupational standard. The NOC group to which it relates is "Retail and wholesale trade managers". Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. Retail and wholesale trade managers are employed by retail and wholesale sales establishments or they may own and operate their own store.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
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Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3 4
Digital Technology Digital Technology 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3 4
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3 4
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3 4

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Skim promotional materials from suppliers, such as pamphlets, to maintain current knowledge of new facilities, new services and prices. (2)
  • Scan résumés of job applicants. (2)
  • Read letters to process information requests from potential clients. (2)
  • Read trade publications to determine industry trends. (2)
  • Read tour manuals and travel guides to generate ideas for product development. (3)
  • Read books on trends to plan and market future tours. (4)
  • Read resource materials such as academic literature, reports, government publications and travel guides to research destinations. (4)
  • Read contracts with suppliers to review terms as per negotiated agreements (e.g., dates, rates) and assess the legal implications. (4)
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  • Write checklists to remind yourself and others of things to do. (1)
  • Write notes to record ideas offered by tour participants and potential clients. (1)
  • Write letters to respond to customer complaints or to request information about destinations. (2)
  • Prepare draft itineraries for distribution to test their viability and adjust as necessary. (2)
  • Write press releases to implement public relations strategies. (3)
  • Revise the writing of others for factual accuracy, grammar, spelling and effectiveness. (3)
  • Write advertisements to market tours. (4)
  • Write magazine articles to promote sales. (4)
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Document Use
  • Read mailing lists to distribute promotional materials. (1)
  • Refer to calendars and airline schedules to schedule tour operators. (2)
  • Interpret maps to determine the suitability of roads and routes. (2)
  • Refer to pictures in travel guides and brochures to form a visual impression of destinations and facilities. (2)
  • Refer to library catalogues to research tours. (2)
  • Read computer printouts of reservation confirmations to check for accuracy and completeness. (2)
  • Scan needs assessment questionnaires to identify what clients want. (3)
  • Interpret complex tables and statistics such as those used for weather reporting and forecasting. (4)
  • Interpret bank statements and financial reports to manage finances. (4)
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Digital Technology
  • Use computer applications, such as computers or computer-controlled machinery or equipment. For example, use global positioning system (GPS) equipment. (1)
  • Use word processing. For example, write letters. (2)
  • Use graphics software. For example, prepare visual aids for presentations. (2)
  • Use bookkeeping, billing and accounting software. For example, prepare invoices. (2)
  • Use communications software. For example, do research using the Internet. (2)
  • Use a spreadsheet. For example, prepare budgets. (3)
  • Use a database. For example, manage client information and do costing. (3)
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Oral Communication
  • Speak with potential clients when making sales calls. (1)
  • Network with industry professionals such as competitors and tour staff at trade shows in order to stay up-to-date on emerging trends. (1)
  • Speak with representatives in tourism offices and trade associations to generate ideas for product development. (2)
  • Respond to client complaints. (2)
  • Interact with tour directors, suppliers and clients to troubleshoot problems. (2)
  • Interact with suppliers to negotiate contracts. (3)
  • Deliver presentations or seminars to invited audiences (e.g., to industry representatives, travel agents, potential clients and travel writers). (3)
  • Interact with employees to perform human resource management duties such as delivering training programs, supervising day-to-day work and conducting performance reviews. (3)
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Money Math
  • Collect payments and apply to accounts receivable. (1)
  • Prepare invoices, including calculation of discounts and taxes. (2)
  • Prepare payroll disbursements and maintain records. (3)
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Scheduling or Budgeting and Accounting
  • Determine human resource requirements and set personnel schedules. (2)
  • Compare options for activities with differing cost structures and make selections to prepare itineraries. (3)
  • Plan tour budgets and schedules to develop and finalize itineraries and monitor their execution by tour directors. (3)
  • Prepare company-wide budgets to develop and implement annual business plans. (4)
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Data Analysis
  • Compare the seasonal weather statistics of various potential destinations. (1)
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Numerical Estimation
  • Estimate budget and scheduling factors such as the size of the group, travel times and the amount of supplies that will be required. (3)
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Job Task Planning and Organizing
  • Tour operators have variety in their work activities (e.g., product development, marketing, human resource management) although the processes applied (e.g., to develop itineraries) are repetitive. They establish their own priorities and determine the order of tasks. The work plan of tour operators is highly integrated with the work of others such as tour directors and suppliers. Tour operators routinely troubleshoot operational and human resource crises which results in frequent interruptions and re-prioritizing of their work plans. (3)
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Decision Making
  • Determine whether each tour will be implemented as planned. (2)
  • Make decisions about scheduling assignments, considering each tour director's strengths and weaknesses, to promote the success of tours. (3)
  • Make decisions about hiring and terminating employees. (3)
  • Make decisions about guaranteeing departures in advance of operating a tour and making the corresponding commitments as required with clients, suppliers and staff. (4)
  • Make decisions about designing a new itinerary to an unfamiliar destination. (4)
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Problem Solving
  • A tour director has not reported for work and the tour starts at 9:00 a.m. Crisis management guidelines are always in place. First determine if a scheduling error was made. The employee's past practice is used to quickly assess whether the employee will likely appear in sufficient time. Find a replacement or change the itinerary to ensure that the tour proceeds. (2)
  • Complaints have been made because employees did not follow guidelines (e.g., money management, telephone manners) in the operations manual. Obtain all of the relevant information to validate complaints prior to meeting with the employee to discuss the problem and take steps to prevent it from happening again. (2)
  • A tour director phones in when the coach breaks down en route to a destination. This problem is very time sensitive as the itinerary and all related bookings (e.g., accommodations) are pre-arranged for specific times. The mood of the group may also sour. Track down a replacement coach and negotiate the terms of an emergency agreement. If necessary, adjust the itinerary and reschedule with vendors. (3)
  • It is impossible to conduct a sold-out tour, planned one and one-half years in advance, due to a ferry system change. You are obliged to dismantle the itinerary and develop alternative options for clients. Apply organizational and communication skills to solve the complex web of problems across a range of dimensions including legal, logistical, financial and client relations. (3)
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Finding Information
  • Consult suppliers to find information on products and services. (1)
  • Research client interests by telemarketing and reading evaluations. (2)
  • Speak with industry professionals to obtain information on emerging trends. (2)
  • Research new destinations by synthesizing and evaluating information acquired through reading, experience and feedback on personal impressions, electronic means (e.g. Internet), familiarization tours and attending destination seminars. (4)
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