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NOC Code: NOC Code: 1411 Occupation: General Office Clerks
Occupation Description: Occupation Description:
General office clerks type and file correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors. General office clerks type and file correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3 4
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Skim incoming mail to determine who can deal with it. (1)
  • Read memos regarding new systems, employees, policies and procedures. (1)
  • Read forms that are relevant to the job, such as letters of credit and completed payroll and billing adjustment forms. (2)
  • Read business magazines or other industry-specific material to obtain an overview of developments in the industry. (2)
  • Proofread letters, reports and presentations that are being sent out of the office to clients. (2)
  • Read minutes from staff meetings to establish a distribution list. (2)
  • Refer to computer manuals to learn how to perform certain functions or how to use new software packages. (3)
  • Interpret policy statements from management in order to determine how they affect the workload. (4)
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Writing
  • Write email messages to supervisors and co-workers. (1)
  • Write notes as reminders and notes to co-workers to clarify instructions or obtain information. (1)
  • Write letters and reports from rough drafts received from the managers. Organize the information, insert any missing information and make minor revisions. (2)
  • Write letters to clients regarding overdue accounts and respond to client requests for information. (2)
  • Write reports to justify action taken, such as the reasons for calling in security when there was a commotion at the front counter. (2)
  • Write the minutes of staff meetings. (3)
  • Write contracts and financial reports. These are usually based on the format of previous documents. (3)
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Document Use
  • Look up phone numbers and addresses in phone books and office directories. (1)
  • Read labels on supplies, shelves and incoming mail and produce mailing labels for outgoing mail. (1)
  • Complete a variety of forms such as supply order forms, courier waybills, bill payments, invoices and fax forms. (2)
  • Enter information into work schedules that are in tabular form. (2)
  • Complete a retroactive payroll and billing adjustment form when there are discrepancies in cheques. (2)
  • Read indexes in computer manuals. (2)
  • Scan supplier catalogues when preparing purchase orders. (2)
  • Complete daily register sheets and balance sheets. (3)
  • Complete accounts payable and accounts receivable reports. (3)
  • Obtain information from graphs and charts in financial reports and modify them to create updated reports. (3)
  • Interpret original graphs and charts from rough sketches or raw data for inclusion in financial or other reports. (4)
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Computer Use
  • Use a database. For example, respond to prompts on a screen when looking up information for a client. You may want to transfer this information to a paper copy for the client. (1)
  • Use word processing. For example, type reports, memos and letters. (2)
  • Use bookkeeping, billing and accounting software. For example, enter credits and debits into a computerized accounting system. (2)
  • Enter client information in a database. (2)
  • Use communications software. For example, send email messages to co-workers and to clients. (2)
  • Use a spreadsheet. For example, produce spreadsheet tables using software such as Lotus. (3)
  • Use graphics software. For example, prepare charts and graphs for reports using graphics software. (3)
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Oral Communication
  • Page employees over an intercom system. (1)
  • Interact with other employees, in person or by telephone, to share information about tasks, meetings, deadlines, work methods and the location of various documents. (1)
  • Talk with contractors and suppliers to discuss discrepancies in invoices or to order supplies. (1)
  • Interact with couriers to clarify pickup and delivery times. (1)
  • Talk to clients, in person or on the phone, and provide them with information. You are often the clients' first contact with the office. (1)
  • Receive instructions from supervisors and discuss tasks and priorities with them. (2)
  • Maintain contact by phone with managers who are away. Relay essential information to them, including details of emergencies and questions from clients and suppliers which need their attention. Clarify situations regarding clients' cases. Miscommunication could result in a loss of time and/or money. (2)
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Money Math
  • Handle the petty cash in the office and pay bills, such as rent and utility bills. (1)
  • Accept payments by cash or cheque from clients and issue receipts. (1)
  • Prepare invoices and billing reports for clients. (2)
  • Complete the payroll ledger by entering the gross salary, calculating and deducting unemployment insurance, Canada pension plan and income tax to find the net salary. (3)
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Scheduling or Budgeting and Accounting
  • Enter receipts and expenses in the bookkeeping system and check the totals by adding and subtracting. (2)
  • Balance the daily debits and credits in the accounting records. (2)
  • Process purchase orders for office supplies. (2)
  • Prepare and monitor weekly work schedules for a number of employees, making adjustments as required. (3)
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Measurement and Calculation
  • Weigh mail to determine the cost of postage. (1)
  • When preparing complex documents, convert between fractions, decimals and percentages to make precise alignments for footers, margins, headers and columns. (2)
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Data Analysis
  • Make simple comparisons of data, for example, comparing monthly reports. (1)
  • Calculate the average volume of various types of work activities over a period of time to establish workload trends. (3)
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Numerical Estimation
  • Estimate office supply requirements, such as photocopy paper, based on an analysis of past usage and knowledge of planned activities. (1)
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Job Task Planning and Organizing
  • General office clerks organize their own job tasks based on priorities set by their organization. Their tasks are mostly repetitive but are frequently interrupted by phone calls from clients or suppliers or requests from supervisors. They often do work for several managers and need to juggle deadlines to ensure that service is provided to all of them in a balanced way. (2)
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Decision Making
  • Decide when to interrupt telephone conversations and put people on hold. (1)
  • Decide to whom to refer callers, based on the subject matter and the availability of staff. (1)
  • Decide the priority of items of correspondence and process them accordingly. (2)
  • Decide when to schedule appointments or set up meetings to best accommodate participants' schedules. (2)
  • Decide what office supplies are needed and when to place the order. (2)
  • Decide which software package is best suited for a specific assignment or project. (2)
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Problem Solving
  • A client's mail has been returned as undeliverable. Check with co-workers or make phone calls to locate a correct address. (1)
  • Discrepancies have been found in the dollar figures when reconciling the accounting ledger. Compare slips and ledger entries to find the error. (1)
  • An error is noticed in a document. Contact the individual who produced the document to find out what wording was intended. (1)
  • A document is held up at the printing office and it will be difficult to get tasks completed within a set time frame. In this case, you may have to adjust the schedule to be ready to give priority to the delayed document as soon as it arrives. (1)
  • A computer or photocopier is malfunctioning. Try to fix the problem or call a technician. (2)
  • The computer crashes when the payroll is due. Consider various options to get pay cheques out on time. (3)
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Finding Information
  • Look up names, addresses, phone numbers and sources for supplies and materials in the white and yellow pages of the phone book or in supplier directories. (1)
  • Refer to databases to locate information on clients or companies. (1)
  • Use computer manuals for assistance when using computer programs. (2)
  • Obtain financial, legal, medical, security and policy and procedure information by contacting co-workers or departments and checking reference books. (2)
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