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OSP Occupational Profile

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NOC Code: NOC Code: 1454 Occupation: Survey Interviewers and Statistical Clerks
Occupation Description: Occupation Description:
Survey interviewers contact individuals to gather information for market research, public opinion polls or election and census enumeration. Statistical clerks code and compile interview and other data into reports, lists, directories and other documents. Workers in this unit group are employed by market research and polling firms, government departments and agencies, utility companies and other establishments. This unit group also includes clerks who observe and record information on traffic flow and who take utility meter readings. Survey interviewers contact individuals to gather information for market research, public opinion polls or election and census enumeration. Statistical clerks code and compile interview and other data into reports, lists, directories and other documents. Workers in this unit group are employed by market research and polling firms, government departments and agencies, utility companies and other establishments. This unit group also includes clerks who observe and record information on traffic flow and who take utility meter readings.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2
Money Math Money Math 1
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read survey introductions and questionnaire items aloud to persons being interviewed. (1)
  • Read memos from supervisors requesting status reports. (1)
  • Read administrative bulletins entered into the computer by the supervisor. (1)
  • Read information sheets about a survey's purpose and objectives when beginning a new survey. (2)
  • Read manuals for information on codes that are assigned to interview responses. (2)
  • Read letters of complaint from survey respondents. (2)
  • Read the policy and practices of the organization which initiated the survey as they relate to survey administration and the conduct of the interview. This includes a general understanding of the study's purpose and objectives and how the survey is to be done. (3)
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Writing
  • Write reminder notes for call-backs. (1)
  • Write notes to clients with information which may be of interest to them even though not responsive to the questions on the survey. (2)
  • Write memos to supervisors to comment on difficulties in survey terminology or context. (2)
  • Record details of client complaints or compliments about the survey. (2)
  • Enter responses into the survey instrument. These vary from brief phrases or numbers to a paragraph or more. (2)
  • Write interpretive summaries of respondents' answers to survey questions. (3)
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Document Use
  • Complete timesheet of hours worked and hours requested for the next scheduled period. (1)
  • Check off information on coding sheets. (1)
  • Read names and telephone numbers on lists and in directories. (1)
  • Read interview schedule sheets. (1)
  • Read graphs showing the production of all interviewers in the work group. (2)
  • Read computer generated printouts to verify correctness of data. (2)
  • Refer to statistical tables to verify if the number of interviews completed in a time slot conforms to the norm. (3)
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Computer Use
  • Use computer applications. For example, respond to prompts on the computer screen when coding information from a telephone interview. (1)
  • Use a spreadsheet. For example, produce reports. (2)
  • Use a database. For example, access names and phone numbers in a customer database and enter information. (2)
  • Use communications software. For example, communicate with clients and co-workers via email. (2)
  • Use word processing. For example, write memos and production reports. (2)
  • Use graphics software. For example, prepare a pie chart. (3)
  • Use statistical analysis software. For example, produce statistical tables. (3)
  • Do programming or systems and software design. For example, program survey items into a computerized questionnaire format. (3)
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Oral Communication
  • Call institutions to point out that the data they submitted is incomplete. (1)
  • Speak to individuals being interviewed to obtain information. (1)
  • Speak to the survey client to clarify the intent of particular survey questions. (2)
  • Participate in meetings to discuss survey work and time lines with co-workers and administrators. (2)
  • Communicate with editors who are preparing reports from the survey data. (2)
  • Interact with co-workers to share experiences and offer encouragement. (2)
  • Persuade resistant persons to participate in a survey interview. (2)
  • Interact with supervisors to discuss work schedules and problems, such as the late submission of data. (2)
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Money Math
  • Pay cash honoraria to respondents who are interviewed. (1)
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Scheduling or Budgeting and Accounting
  • Prepare an interviewing schedule, calculating time and cost per interviewer. (2)
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Measurement and Calculation
  • Track the number of interviews completed in each time slot, for example, each 15 minutes. (1)
  • Calculate areas, using measurements provided by interview respondents. (2)
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Data Analysis
  • Examine monthly statistical reports to compare your production to that of your co-workers. (1)
  • Calculate the number of phone calls required to obtain a particular number of interviews in a day and compare this to results obtained in previous days for the same survey. (1)
  • Calculate averages of selected survey factors, such as the average number of graduates in a program over time. (2)
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Numerical Estimation
  • Estimate the amount of time it will take to complete the interviewing or the coding for a survey, based on the time taken to complete the first few questionnaires. (1)
  • Estimate the number of people who can be reached at a certain time of the day and the number who will agree to participate in a survey, based on the subject of the survey. (2)
  • Estimate how long it will take to complete a new survey when assisting a manager bidding for a contract. The estimation is based on many factors including complications, which could occur. (3)
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Job Task Planning and Organizing
  • Although survey interviewers and statistical clerks receive their assignments from supervisors, they plan the sequencing of their own tasks to meet the general deadlines. They co-ordinate their work activities with co-workers to ensure that the work is clearly divided among them. Work on one survey is generally completed before beginning a new one; however, they are sometimes expected to respond to an emergency request by beginning a new survey at very short notice. At such times, they must reorganize their work schedule and priorities. (2)
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Decision Making
  • Decide when to end an interview which has become unproductive or hostile. (1)
  • Decide when to call an organization which is sponsoring a survey to get some background information on questions which appear to be sensitive to respondents. (2)
  • Decide how much to change the wording of an unclear question without compromising the integrity of the survey. (2)
  • Decide when to question the suitability of particular companies or organizations for inclusion in a survey sample, if it appears that the sample group is not suitable in terms of the survey goals. (2)
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Problem Solving
  • Half way through an interview it becomes evident that the person being interviewed does not fall into the category being surveyed. Find a way to end the interview without annoying the person. (1)
  • There are technical problems; for example, the computer is moving to the wrong part of the survey during the interview. If the problem cannot be resolved quickly, stop the interview and reschedule it. (1)
  • People are contacted but are unwilling to participate in the survey. Try to overcome their resistance, remaining pleasant but persuasive. (2)
  • Many respondents have a common misunderstanding of a survey question. Find ways to clarify the question while respecting the wording which was chosen and approved by the client. (2)
  • When coding interview responses, it is discovered that data is missing. Try to find a way to collect the missing information. (2)
  • Initial statistical tables reveal unusual results that might arise from coding errors or data capture errors. Such results need to be explored and problems resolved. (3)
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Finding Information
  • Refer to coding sheets when coding responses to a survey. (1)
  • Find addresses and phone numbers using customer lists or business and city directories. May use a template with a phone book to select phone numbers randomly. (1)
  • Refer to reference manuals for industry information or company procedures. (2)
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