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OSP Occupational Profile

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NOC Code: NOC Code: 1461 Occupation: Mail, Postal and Related Clerks
Occupation Description: Occupation Description:
This unit group includes clerks who process and sort mail and parcels in post offices, mail processing plants and internal mail rooms, and clerks who serve customers and record transactions at sales counters and postal wickets. Mail, postal and related clerks are employed by Canada Post Corporation, courier and parcel express services and establishments throughout the public and private sectors. This unit group includes clerks who process and sort mail and parcels in post offices, mail processing plants and internal mail rooms, and clerks who serve customers and record transactions at sales counters and postal wickets. Mail, postal and related clerks are employed by Canada Post Corporation, courier and parcel express services and establishments throughout the public and private sectors.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

Reading Text
  • Review productivity reports to determine the type and the number of pieces of mail coming and going from particular destinations. (2)
  • Read rules and regulations published by transportation companies concerning the shipping of products, appropriate packaging and pricing. (2)
  • Read memos on topics such as security and safety, personnel or policy changes or job opportunities. (2)
  • Read company policy and procedure manuals on postal services to respond to customer enquiries. (3)
  • Read operators' manuals to learn how to use new machinery or equipment. (3)
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  • Write notes to co-workers to remind them to hold parcels for customers until a certain date. (1)
  • Make log entries to record the name, address and destination of registered mail, priority post and express post. (1)
  • Write brief reports on the location of late mail trucks. (2)
  • Write letters to customers responding to their enquiries. (2)
  • Write memos to supervisory staff to request supplies or equipment or to explain complaints about service. (2)
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Document Use
  • Read lists of new business-reply mail customers. (1)
  • Read postal code and advertising mail directories and phone books. (1)
  • Read signs in plant areas, indicating work stations, destination points, hazards and health warnings. (1)
  • Read labels on bins and containers indicating the type of mail and destination. (1)
  • Complete forms indicating the number of letters processed at their station. (1)
  • Enter information on route sheets by checking boxes to indicate the quantity and types of services received. (1)
  • Read manufacturing labels on products. (1)
  • Read addresses on mailing labels and sort the mail according to destination. (1)
  • Complete forms for shipping dangerous goods. (2)
  • Read Workplace Hazardous Materials Information Systems (WHMIS) labels. (2)
  • Read work schedules. (2)
  • Fill in forms relating to registered mail, express post, customs, waybills, lost parcels and payroll. (2)
  • Use exchange rate tables and tables which calculate the amounts charged for returned mail. (2)
  • Complete forms on the computer indicating the status of incoming and outgoing mail. (2)
  • Read district maps and bus and time schedules when helping customers direct their parcels. (2)
  • Read price tables for domestic, US and international destinations. Look across columns and rows and interpret the information according to the weight and size of the parcel being sent. (3)
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Computer Use
  • Use computer applications. For example, enter codes into computer-controlled sorting machines. (1)
  • Use a database. For example, record the type of mail, date, plant, destination and registration numbers. (2)
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Oral Communication
  • Receive direction from supervisors on what to do about problems such as large volumes of parcels at the outlet, unavailability of mail-transport vehicles or lack of sufficient staff. (1)
  • Call to other workers in the mail room to bring misdirected mail to their attention. (1)
  • Ccommunicate with repair persons or suppliers, such as drivers or clerks from bus companies, to answer their questions. (1)
  • Discuss customer accounts with co-workers or the billing department. (1)
  • Co-ordinate work with co-workers by discussing what tasks have been completed and what needs to be done next. (1)
  • Receive assignments and priorities from supervisors. (1)
  • Speak with postal truck drivers regarding incoming or outgoing mail. (1)
  • Explain delivery routes and postal service options to customers. (1)
  • Participate in group discussions at staff meetings about new policies, services and equipment, problems or ways to improve work processes. (2)
  • Answer customer questions and resolve conflicts concerning missing parcels. (2)
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Money Math
  • Accept payment from customers in the form of cash, cheques, credit cards and debit cards, verify that the amount is correct and give change. (1)
  • Total customers' bills when selling postal services or when charging senders for returned mail. (1)
  • Convert between American and Canadian currency when cashing or selling money orders. (2)
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Scheduling or Budgeting and Accounting
  • Fill in a form to reconcile total receipts. (2)
  • Order supplies and products for retail outlets according to amounts which have been budgeted. (2)
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Measurement and Calculation
  • Measure parcels to find out if they exceed measurement restrictions and weigh them to determine pricing options. (1)
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Numerical Estimation
  • Estimate delivery times and service costs for letters and packages. (2)
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Job Task Planning and Organizing
  • Mail, postal and related clerks follow established daily schedules set by a supervisor, based on company priorities and service deadlines. Job tasks are repetitive; however, the order of job duties can be varied. Many of the tasks relating to cash receipts have to be completed at the end of the day. (1)
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Decision Making
  • Decide what transport will be used for various types of mail. (2)
  • Decide when to order stock for retail outlets. (2)
  • Decide whether to hold buses to load late packages when customers have urgent needs. (2)
  • Decide whether parcels for shipment meet dangerous goods regulations. (2)
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Problem Solving
  • A transaction has been completed but the customer wants to choose a different product/service. Void the transaction and complete a new transaction. Time is a factor. (1)
  • The writing on a mailing label is unclear or the mailing address is incorrect. In cases where the writing is unclear, it may be necessary to guess the address or find the correct address by consulting company records. (2)
  • There is less cash in the till than is indicated on the cash register receipts. If the paperwork does not balance, find the error and adjust the totals. (2)
  • Some equipment is broken. Resolve the situation either fixing it yourself or calling supervisors or maintenance staff. (2)
  • A postal box has been closed without the customer being notified. Resolve the problem with the customer's account in a sensitive manner. (2)
  • A customer is worried because some mail is missing. Check the status of the item on the computer, call other postal service outlets and report the incident for tracking. (2)
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Finding Information
  • Check files to verify if accounts exist or if contracts have expired. (1)
  • Refer to the dangerous goods manual to determine whether a product can be shipped on a bus. (1)
  • Use computers to find out the status of delivery trucks and mail. (1)
  • Refer to policy and procedure manuals or consult with head office staff to answer customers' questions. (2)
  • Refer to maps, code lists, postal code directories, sorting guides and postal rate charts for specific information required when coding, sending or sorting mail. (2)
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