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OSP Occupational Profile

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NOC Code: NOC Code: 1462 Occupation: Letter Carriers
Occupation Description: Occupation Description:
Letter carriers sort and deliver mail, record delivery of registered mail and collect money for cash-on-delivery parcels. Letter carriers are employed by Canada Post Corporation. Letter carriers sort and deliver mail, record delivery of registered mail and collect money for cash-on-delivery parcels. Letter carriers are employed by Canada Post Corporation.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read brief notes from customers about service issues, such as a note advising that a tenant has moved. (1)
  • Read notes from supervisors relaying information about new houses on the route, or requesting information about where specific mail has been delivered. (2)
  • Read union bulletins to stay abreast of labour-management issues. (2)
  • Read contracts with Canada Post to interpret procedures and policies (if working on contract). (3)
  • Refer to manuals outlining procedures for completing forms or working with super boxes. (3)
  • Read memos, bulletins and brochures, indexed and collated in a centrally located book, to obtain information on new procedures, products and services. (3)
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Writing
  • Complete a variety of forms, such as those used for parcel notification and priority post, writing dates, times, names, addresses, serial numbers and brief notes to facilitate the processing and delivery of mail. (1)
  • Write notes to new mail carriers or part-time carriers on the same route to advise them of address changes or new addresses. (1)
  • Make log entries about vehicles used for delivering mail. (1)
  • Write notes to record information relating to matters such as rerouting or to note that several people with different names live at the same address. (1)
  • Write relay box addresses on the tags of mail bundles to inform drivers where to deliver them. (1)
  • Write reports to supervisors informing them when decisions have been made not to deliver mail because of threats to safety. (2)
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Document Use
  • Indicate the reason for non-delivery using stamped check boxes onto undelivered mail. (1)
  • Read stamps on undelivered mail to identify the reasons for nondelivery. (1)
  • Read forms fastened to letters or parcels regarding address changes, registered mail, priority post or special delivery. (1)
  • Read address labels on envelopes when sorting mail. (1)
  • Interpret symbols on mail, such as R for registered mail. (1)
  • Read stickers on packages and letters, such as trace mail stickers, to track the status of mail. (1)
  • Complete a card to notify a resident of a parcel to be picked up. (1)
  • Read street signs and signs posted on homes or businesses when delivering mail. (1)
  • Refer to bus schedules to find out which bus route to take to a particular location. (2)
  • Refer to postal code books and rate schedules to find specific information. (2)
  • Read route maps or case cards, providing such details as box locations and addresses. These are used particularly when learning a new route. (2)
  • Complete registered mail forms, entering the customer's name and address, description of item, date, serial number, product number and delivery time. (2)
  • Refer to labelled diagrams of new forms to learn how to complete them. (2)
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Oral Communication
  • Talk to co-workers to establish whose route missorted mail belongs to in order to pass the mail on to that carrier. (1)
  • Interact with customers to obtain signatures, process payments and answer questions. (1)
  • Train new letter carriers. (2)
  • Interact with supervisors to discuss problems, route changes, policies and customer feedback. (2)
  • Collaborate with co-workers about co-ordinating pick up times, meeting postal vans and discussing the best way to do various routes. (2)
  • Interact with customers to resolve delivery barriers, such as aggressive dogs and inappropriately placed mailboxes. Be courteous and diplomatic in order to persuade customers to co-operate. (2)
  • Interact with customers to deal with suggestions and complaints. (2)
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Money Math
  • Accept cash, credit card payments or cheques for payment of cash-on-delivery (COD), postage due and customs charges, sometimes making change. (1)
  • Calculate monthly mileage charges for delivering registered or priority post mail. (2)
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Scheduling or Budgeting and Accounting
  • Document the time a parcel was received by the customer or the time that a pick-up slip was delivered. (1)
  • Prepare the route schedule, detailing how long each section of the route should take and when and where to stop for lunch, considering factors such as making connections with transportation vehicles. (2)
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Measurement and Calculation
  • Weigh parcels to determine whether they will be transported by the letter carrier or a delivery vehicle. (1)
  • Count the number of bundles or count pieces of mail that are undeliverable. (1)
  • Convert weight in kilograms to pounds. (2)
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Numerical Estimation
  • Estimate the weights of bundles of flyers to plan for their distribution over a period of days. (1)
  • Estimate how long it will take to complete a section of a route in order to make a connection with a bus or postal van. An inaccurate estimation may mean missing a connection, or causing a vehicle or other carriers to wait. (2)
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Job Task Planning and Organizing
  • The daily activities of letter carriers are highly structured and their routes are predetermined. Each day consists of sorting mail, delivering mail and meeting transportation vehicles, if necessary, to get to sections of the route. Letter carriers plan how to complete the route in the most efficient manner to meet deadlines, such as delivering priority post mail by noon. They also plan their route considering personal preferences, such as regarding the weight of their bag. (2)
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Decision Making
  • Decide what to do with mail that is inadequately addressed. Decide whether to look up the correct address information by referencing postal sources or return the mail to the sender. (1)
  • Decide how to dress appropriately for outdoor work given that day's weather conditions. (1)
  • Decide which mail to sort first and when to deliver flyers. (1)
  • Decide how to deal with dangerous or harassing situations encountered when delivering mail. (2)
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Problem Solving
  • Poor hand writing has made it difficult to interpret the name and address on the envelope. If possible, interact with the customer to determine to whom the mail is to be delivered. (1)
  • An angry customer has blamed the letter carrier when an expected letter has not arrived yet. Try to reduce the customer's anxiety and identify possible reasons why the letter has not arrived. The problem may be referred to the supervisor if it escalates. (2)
  • There is more mail than usual for the route. Redesign the bundling and route sequence to accommodate the extra mail and meet delivery deadlines. (2)
  • Aggressive dogs or road construction has made it difficult to gain access to a property. Assess the risks and either find a way to safely deliver the mail or bring the mail back to the postal centre, making a report to the supervisor. (2)
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Finding Information
  • Look up names and addresses in phone books, postal code books or apartment directory lists to verify address information. (1)
  • Call a toll free number set up by Canada Post to obtain additional information about new services. (1)
  • Speak with neighbours of customers to find out whether they have moved. (1)
  • Consult co-workers and supervisors and refer to manuals to get information about procedures and policies. (2)
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