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OSP Occupational Profile

OSP Occupational Profile

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NOC Code: NOC Code: 1463 Occupation: Couriers, Messengers and Door-to-Door Distributors
Occupation Description: Occupation Description:
Couriers, messengers and door-to-door distributors pick up and deliver letters, parcels, packages, newspapers, flyers and other items within and between establishments. They are employed by courier service companies and other establishments throughout the private and public sectors. Couriers, messengers and door-to-door distributors pick up and deliver letters, parcels, packages, newspapers, flyers and other items within and between establishments. They are employed by courier service companies and other establishments throughout the private and public sectors.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2
Writing Writing 1
Document Use Document Use 1 2
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read 'conditions of carriage' on company brochures and the back of waybills to find the limitations of what can be carried and to explain these to customers. (1)
  • Read letters and memos from clients and employers, explaining policy changes, adjustments to services and special delivery instructions. (1)
  • Read courier guides to learn about the company's services and procedures. (2)
  • Read licensing regulations which govern the safe carrying of products. (2)
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Writing
  • Complete forms such as bills of lading when picking up or delivering parcels. These include addresses, rates charged, delivery dates and signatures, types of services and package weights. (See Use of Documents) (1)
  • Write notes to subscribers requesting times when payments can be collected. (1)
  • Complete reports indicating the numbers of flyers delivered. (1)
  • Complete time cards or logs outlining hours worked, number and types of parcels delivered, distances travelled and fuel expenses. (1)
  • Write short notes to record special instructions or route changes heard over the radio. (1)
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Document Use
  • Read labels on bundle heads of papers to be delivered, giving names and addresses, subscribers who have discontinued service, amounts collected, number of pieces in batches and those who have made complaints. (1)
  • Read address labels on letters and packages. (1)
  • Read instructions attached to envelopes, such as "Open envelopes and sign for deliveries in the presence of the courier.". (1)
  • Identify and interpret icons and illustrations on Workplace Hazardous Materials Information System (WHMIS) labels. These labels indicate whether goods can be shipped. (1)
  • Read street signs, city street maps, directories of buildings, building floor plans and postal code charts to locate addresses and deliver packages accordingly. (2)
  • Read and complete bills of lading and waybills or pickup sheets to know the addresses where packages are to be delivered, the costs, number of packages, delivery times and payment options. (2)
  • Read time cards, with information about routes, vehicles and deliveries. (2)
  • Read work schedules. (2)
  • Read instruction sheets, giving information on rates paid, where to deliver flyers and total number of pieces to deliver. (2)
  • Complete mechanics' slips, indicating problems with vehicles. (2)
  • Read lists of two-way radio codes and their meanings. (2)
  • Read rate charts giving rates for speeds of service to different destinations and service times. (2)
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Computer Use
  • Use computer applications. For example, use computer code scanners to track packages. Respond to prompts by entering bar codes, numbers, words and phrases about parcels being tracked. Use software to print waybills and delivery manifests. (1)
  • Use a database. For example, enter information into databases for accounting purposes. (2)
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Oral Communication
  • Discuss waybills with dispatchers. (1)
  • Ask questions and take directions from supervisors when receiving work schedules. (1)
  • Talk with other couriers, drivers, warehouse and customer service workers to solve problems, explain work procedures, co-ordinate pick ups or help each other load and unload trucks. (1)
  • Communicate with customers for a variety of purposes such as greeting them when delivering packages, explaining delivery schedules and charges, receiving information about pickups and deliveries, verifying and completing missing information on bills of lading, requesting signatures, collecting payments and negotiating solutions to problems such as late pickups or missing parcels. (1)
  • Listen to two-way radios to receive messages, addresses and directions from dispatchers and supervisors. (1)
  • Speak to dispatchers over the radio to verify that information has been received, to receive assignments, ask questions or inform workers that parcels have been incorrectly directed. (1)
  • Discuss problems with supervisors, such as customer complaints or not being able to meet quotas. (2)
  • Attend staff meetings to discuss new policies and procedures, review company goals and discuss problems. (2)
  • Discuss van problems and repair appointments with mechanics. (2)
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Money Math
  • Receive cash, cheques, credit cards or instant debit cards for deliveries. Verify correctness and give change. (1)
  • Calculate the cost of sending packages using a rate based on weight. (2)
  • Calculate shipping fees, applying taxes, discounts and special rates. (3)
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Scheduling or Budgeting and Accounting
  • Record and monitor payments made for gas and van maintenance for tax accounting purposes. (1)
  • Make entries into the accounting system when orders are placed. (1)
  • Time trips and stops to deliver work on time and to co-ordinate deliveries with bus schedules and other connections. (2)
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Measurement and Calculation
  • Check the volumes of fuel, oil pressure, temperature and amperage of delivery vehicles to make sure they are within acceptable operating levels. (1)
  • Weigh and measure parcels to determine pricing options and record information for billing purposes. (1)
  • Use odometers on vehicles to measure distances travelled. (1)
  • Use scales on maps to measure the distance from one delivery destination to another. (2)
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Numerical Estimation
  • Estimate the weight and size of packages by looking at them and lifting them. (1)
  • Estimate how long it will take to drive or cycle to delivery locations and whether customer and route deadlines can be met, considering traffic and road conditions. (2)
  • Estimate how many items can be fit into delivery vans or bags to determine the number of trips which will be necessary. (2)
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Job Task Planning and Organizing
  • Couriers and messengers plan their daily tasks around their delivery assignments. Trucks and bags are loaded and organized in compartments to make packages easy to reach, thus saving time. Couriers and messengers may make regular deliveries, but also receive rush orders and extra assignments causing changes in delivery schedules. Schedules may also be interrupted by traffic, construction or accidents and adjusted accordingly. (2)
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Decision Making
  • Decide which deliveries to make first, when to pick up items, how to load trucks and which routes to take based on deadlines and route efficiency. (1)
  • Decide whether to chat with receptionists at destinations or simply to leave the parcel. Make this decision based on the personality of the receptionist and how busy the office is. (1)
  • Decide whether to accept parcels for shipment, according to dangerous goods regulations. (2)
  • Decide to leave deliveries behind for floaters to deliver when there are too many deliveries to complete a route on time. (2)
  • Make delivery decisions, such as how long to wait for customers to get their packages ready and how to deal with deliveries to residences with dogs. (2)
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Problem Solving
  • The required recipients are not available at the delivery point to receive or sign for packages. Search for the recipient or return at a later time. (1)
  • A delivery address cannot be found. Drive around the area until the address is found, consult city maps or ask dispatchers for directions. (1)
  • A bicycle has a flat tire or another kind of malfunction. Either fix the bike or leave it at shop and continue deliveries on foot. (1)
  • There is a problem meeting time commitments. Find the best way to be efficient and meet company expectations while handling new requests that are arriving continuously. (2)
  • A customer does not pay on time, refuses to pay or complains about the service. Resolve such problems directly or inform the supervisor. (2)
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Finding Information
  • May speak to warehouse workers if they are unable to locate items on waybills. (1)
  • Contact dispatchers to resolve problems such as errors on waybills. (1)
  • Locate offices by reading directions signs and speaking with receptionists and mail room staff. (2)
  • Refer to telephone books, maps and building directories to locate addresses or delivery destinations. (2)
  • Trace missing parcels using waybill numbers and calling central dispatch, the local depot or other drivers. (2)
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