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OSP Occupational Profile

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NOC Code: NOC Code: 1472 Occupation: Storekeepers and Parts Clerks
Occupation Description: Occupation Description:
Storekeepers and parts clerks sort, store and issue parts and supplies for use by the establishment in which they work and for sale to the public. They are employed by manufacturing companies, retail and wholesale establishments, mining, forestry and construction companies, repair shops, hospitals and other establishments and the armed forces. Storekeepers and parts clerks sort, store and issue parts and supplies for use by the establishment in which they work and for sale to the public. They are employed by manufacturing companies, retail and wholesale establishments, mining, forestry and construction companies, repair shops, hospitals and other establishments and the armed forces.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3
Measurement and Calculation Measurement and Calculation 1
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read manufacturers' recall notices which outline defects in parts. (1)
  • Read memos and bulletins from suppliers to get information on existing product lines and new products. (2)
  • Refer to outdated parts catalogues to obtain information about parts for old vehicles or appliances. (2)
  • Read installation instructions in parts catalogues which outline cautions for the use of the parts described. (2)
  • Read procedures for returning parts to the warehouse for credit. (2)
  • Read a variety of parts manuals in order to compare specifications, purposes and costs of parts from different manufacturers. (3)
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Writing
  • Write notes to record details of telephone conversations with customers. (1)
  • Fill out purchase orders using standardized forms. (1)
  • Write notes to workers on the next shift, informing them of orders which will be picked up and phone calls expected. (1)
  • Write lists of materials received and materials sold or rented, noting colour, product description and codes. (1)
  • Complete return forms to manufacturers, justifying the return of a part. (2)
  • Write letters to parts suppliers to explain problems with parts received. (2)
  • Write memos to mechanics or technicians to give them feedback on repairs. (2)
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Document Use
  • Read lists of parts and their numbers. (1)
  • Check packing slips for parts which have been shipped from suppliers. (1)
  • Read tire warranty charts which provide refund information based on the amount of wear on the tire. (2)
  • Read a table that shows the number of various parts sold each month. (2)
  • Complete purchase order forms. (2)
  • Fill in rental forms to keep track of tools rented by the store. (2)
  • Read Workplace Hazardous Materials Information System (WHMIS) labels relating to parts. (2)
  • Enter customer details on computerized invoices. (2)
  • Read employee work schedules. (2)
  • Read shipping schedules identifying goods, quantities and destinations. (2)
  • Read assembly drawings of parts to help diagnose a customer's needs. (3)
  • Read schematic drawings to identify components of electrical parts and the routing of electricity. (3)
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Computer Use
  • Use communications software. For example, send email messages to suppliers. (2)
  • Use a spreadsheet. For example, produce inventory sheets. (2)
  • Use bookkeeping, billing and accounting software. For example, produce invoices using a computer. (2)
  • Use a database. For example, use a database to determine whether parts are available in the warehouse. (2)
  • Use word processing. For example, type work orders and memos. (2)
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Oral Communication
  • Discuss products with sales representatives and suppliers. (1)
  • Take orders from customers and provide advice both in person and by telephone. (1)
  • Discuss delivery options with truck and van drivers. (1)
  • Communicate with auto parts dealers and jobbers to place orders and to verify the availability of items. (1)
  • Interact with warehouse staff to check the availability of parts. (1)
  • Discuss inventory problems or customer complaints with supervisors. (2)
  • Communicate with mechanics to ascertain for customers the effectiveness of the parts they plan to purchase. (2)
  • Interact with the service manager and other staff members to co-ordinate work. (2)
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Money Math
  • Calculate markups on stock such as auto parts by multiplying the cost of the item by a percentage which is specified in the instructions they receive. (2)
  • Tally prices, subtract discounts, add sales tax and calculate change to customers. (3)
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Scheduling or Budgeting and Accounting
  • Record costs in financial records, such as the amount spent on repairs in the last month. (1)
  • Schedule the order of deliveries based on the most efficient routes, cost of gas and customer priorities. (2)
  • Compare costs for auto parts from jobbers, auto dealers and auto wreckers to determine the best supplier. Take into account cost, quality, availability, delivery times and whether or not parts will meet the company's warranty requirements. (3)
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Measurement and Calculation
  • Measure lengths of wiring sold by the foot. (1)
  • Measure an autobrake rotor to match it to dimensions listed in the catalogue. (1)
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Numerical Estimation
  • Estimate the length of time it will take for an auto part to be delivered to a repair garage. (1)
  • Estimate the measurement of a part by looking at it. (1)
  • Estimate the prices of autoparts for customers, taking into account the cost to the company, the markup, and delivery costs. (3)
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Job Task Planning and Organizing
  • The duties of storekeepers and parts clerks are driven by customer requests. Most tasks are repetitive, although there are sometimes unusual requests which require detailed attention and research. Stock orders tend to arrive on a scheduled basis, leading to one day a week being devoted as much as possible to checking stock and getting it on shelves. Disruptions occur when several customers are vieing for attention at the same time or if deliveries take place while customers are being served. (2)
  • While storekeepers' and parts clerks' duties are set out by supervisors, they generally have flexibility in how they prioritize their duties, with customer service being understood as the number one priority. (2)
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Decision Making
  • Decide what items to display and how to organize the display area. (1)
  • Decide when to refer a customer with a difficult request directly to the mechanic or technician for advice. (2)
  • Decide when to reject deliveries which appear to differ from the items ordered. (2)
  • Decide from which sources to order supplies. (2)
  • Decide on discounts for wholesale customers taking into account the size of the order, the likelihood of repeat business and the margin of profit. (2)
  • Decide what parts to stock in the warehouse and what parts to discontinue except for special orders. (2)
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Problem Solving
  • Customer billings have been mixed up because a company has not provided sufficient information for setting up an account. Contact authorities within the company to set up the necessary accounting records. (1)
  • A soiled or broken product arrives from a supplier. Contact suppliers to get a replacement as quickly as possible. (1)
  • Deal with computer problems which shut down the automated invoicing and cataloguing system. Consult the computer manual or call in expert assistance. (2)
  • Parts have been returned by customers because the parts do not fit. Go to the garage to confer with the mechanic or recheck numbers and applications in the catalogue. (2)
  • A customer becomes hostile and is unwilling to accept that parts or products are not available. Phone other possible sources to try to assist the customer. (2)
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Finding Information
  • Check work orders to determine if customer orders have been filled. (1)
  • Use a computerized database to find out what is available in the warehouse. (1)
  • Look up product warranty expiry information in client files. (1)
  • Refer to manufacturers' catalogues to determine the availability of supplies. (2)
  • Search through catalogues from a variety of suppliers to find a requested item. Cross-reference by make, model, year and item. If the required item is not available, may cross-reference the various catalogue numbers to find an appropriate substitute. (3)
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