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NOC Code: NOC Code: 1472b Occupation: Automotive Partspersons
Occupation Description: Occupation Description:
Partspersons perform ordering, warehousing, inventory control and sales of parts. Their duties also include identifying parts and equipment, searching for parts, shipping and receiving parts, providing customer service and advice and maintaining records. Partspersons perform ordering, warehousing, inventory control and sales of parts. Their duties also include identifying parts and equipment, searching for parts, shipping and receiving parts, providing customer service and advice and maintaining records.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read short notes, e.g. read reminders about parts to be ordered and detailed descriptions of defective parts on warranty claim forms. (1)
  • Read website articles and trade publications, e.g. read publications to understand trends, new product lines and changes within the automotive industry. (2)
  • Skim memos from suppliers and co-workers, e.g. read memos from suppliers for details of price and product changes, new parts and special promotions. (2)
  • Read installation, handling, storage and first aid instructions on a variety of product labels and packaging, e.g. read instructions on the storage and use of refrigerant gases. (2)
  • Read short product descriptions and application notes in manufacturers' catalogues and service bulletins. (2)
  • Read manufacturers' warranties, e.g. read manufacturers' warranties to learn about limits of coverage, documentation requirements and the process needed to file claims. (3)
  • Read a variety of manuals, e.g. read the organization's policy manual to learn about employee benefits and read repair manuals for instructions on how to remove and replace parts. (3)
  • Read recall notices from manufacturers and distributors that explain defects, list vehicle makes and models affected and outline procedures for repairing, replacing and returning defective parts. (3)
  • Read instruction manuals for the use of computerized tools and equipment, e.g. read user guides to learn how to enter information from parts databases. (3)
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Writing
  • Write personal reminders and short notes to co-workers, e.g. write notes to remind yourself about customers' requests and tasks to be completed. (1)
  • Write emails to suppliers and customers, e.g. inform suppliers of incomplete orders, give them reasons for returning defective parts and request their assistance in tracking shipments. Inform customers that special orders have arrived and respond to requests for product information and availability. (2)
  • Write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers' compensation boards. (2)
  • Write step-by-step procedures for new employees, e.g. note the steps involved in accepting product returns, processing customer credit notes and entering products into inventory. (2)
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Document Use
  • Complete parts tags for returned goods by entering parts numbers and names. (1)
  • Read product labels, parts tags and bin labels for a variety of data, e.g. locate parts names and numbers on product labels and find vehicle information numbers on dash labels. (1)
  • View sketches drawn by customers to identify required parts. (1)
  • Complete shipping forms, e.g. enter dates, receivers' and senders' addresses and telephone numbers, and select the type of service required, such as rush delivery. (2)
  • Read invoices and work orders to identify requested parts and confirm customer addresses and contact information for delivery and shipping. (2)
  • Locate data in lists and tables, e.g. scan inventory lists and bills of lading to determine if parts are in stock and to verify that all parts ordered have been received. (2)
  • Study pictures and assembly drawings to identify parts of similar size, shape and function and to determine the placement and assembly of parts. (2)
  • Complete purchase orders, invoices, repair estimates, returned goods reports and warranty forms, e.g. enter customer information, dates, part names, serial numbers and descriptions, quantities and unit prices on invoices and warranty forms. (3)
  • Study parts lists and catalogues, e.g. study complex parts lists to locate part numbers, costs, availabilities and specifications. (3)
  • Study specification tables to determine operating capacities and specifications for a variety of products, e.g. identify the temperature range of various thermostats and the voltages for miniature lamps. (3)
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Computer Use
  • Use calculators and personal digital assistants (PDAs) to calculate invoice amounts. (1)
  • Operate hand-held devices, such as laser radio terminals, to enter data, scan bar codes and transmit information to online databases. (1)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners, scales and touch-screens. (1)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and organizations, such as the Canadian Automotive and Repair Sector Council (CARS). (2)
  • Use the Internet to access blogs and web forums to seek and offer advice about the sourcing of hard-to-find parts. (2)
  • Use Internet browsers to access manufacturers' and suppliers' websites to identify parts and check availabilities of parts in online catalogues and databases. (2)
  • Use communication software to send and receive email, e.g. request information on parts, confirm the status of orders and inform customers that special order parts are now in stock. (2)
  • Use the organization's sales management and billing software to create invoices and enter debits and credits. (2)
  • Search the organization's and manufacturers' databases for parts availabilities, locations and wholesale and retail prices. Search for parts by entering vehicle makes, models, years and parts types required. Enter and update customers' contact information. Record numbers and types of products added to and removed from inventories. (3)
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Oral Communication
  • Listen to public address announcements and voicemail from customers and suppliers. (1)
  • Contact suppliers and staff at distribution centres, e.g. speak with suppliers to place, clarify and verify orders and to determine shipping costs. (2)
  • Speak to customers, e.g. respond to inquiries about the availability of parts and products. (2)
  • Discuss ongoing work with co-workers, e.g. respond to questions about the availability of parts and estimated delivery times for special orders. (2)
  • Direct delivery drivers to pick up and deliver products and parts from a number of different locations. Outline driving directions using maps and sketching routes. (2)
  • Discuss inventories, retail displays and other matters with managers and supervisors. (2)
  • Talk to other parts people at car dealerships, suppliers and automobile wreckers, e.g. phone parts people in other organizations for information about unfamiliar products, part substitutions and prices. (2)
  • Provide instructions to apprentices, e.g. explain to apprentices the technical aspects and terminology of the occupation, procedures for locating parts and customer service skills. (3)
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Money Math
  • Accept payment for goods purchased using cash, cheques, debit and credit cards, and make change. (1)
  • Calculate mark-ups, discounts and surcharges, e.g. calculate promotional discounts, environmental surcharges and mark-ups on wholesale prices. (2)
  • Calculate invoice amounts by multiplying part quantities by unit prices, applying customer discounts on sub-totals, adding appropriate taxes and calculating totals. (3)
  • Calculate refunds and credits for parts returned under warranty, e.g. determine the replacement cost for damaged tires according to percentages of tread remaining on them. (3)
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Scheduling or Budgeting and Accounting
  • Create schedules for delivery drivers, e.g. develop schedules that list delivery locations, promised delivery times and travel times. (2)
  • Reconcile daily sales invoices with cash, cheque, debit and credit card transactions. (2)
  • Compare shipping costs offered by different companies to determine best prices, e.g. compare costs per kilogram and per kilometre and factor in additional surcharges and fees. (3)
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Measurement and Calculation
  • Measure various parts and products, e.g. measure the length of exhaust pipes, windshield wipers and hoses. (1)
  • Calculate the capacities, dimensions and weights of automotive parts, e.g. calculate the storage capacities of fuel tanks. (3)
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Data Analysis
  • Compare measurements of parts to specifications, e.g. compare reconditioned parts to manufacturers' specifications to ensure proper fit. (1)
  • Manage inventories of automotive parts and bulk supplies. Count inventory on hand and compare the counts to computer records. Calculate the monthly turnover rates of parts and supplies to determine if sales have increased, decreased or stayed the same. (3)
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Numerical Estimation
  • Estimate quantities, weights and angles, e.g. estimate the number of small items, such as bolts, washers and cotter pins, remaining in bins. (1)
  • Estimate percentage of wear on parts, such as tires and brake pads, by visual inspection. (2)
  • Estimate the time required for parts deliveries and pick-ups. Consider distance, time of day, road conditions and the drivers' knowledge of the delivery area. (2)
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Job Task Planning and Organizing
  • Automotive partspersons plan and carry out tasks, such as ordering, shipping and receiving parts and entering and organizing inventory. They may be interrupted by co-workers seeking help but are able to return to their duties without reorganizing job tasks. (2)
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Decision Making
  • Approve and reject warranty claims. Examine proofs of purchases for dates and review manufacturers' warranty criteria. (1)
  • Determine customer discounts. Consider customers' buying habits and mark-ups on the products they purchase. (2)
  • Select shipping methods. Consider customers' delivery preferences, product dimensions and weight and associated costs. (2)
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Problem Solving
  • Databases cannot be accessed because of computer malfunctions. Locate necessary data in print catalogues and call manufacturers' and suppliers' help desks. (1)
  • Parts cannot be delivered or picked up because of absent drivers, late shipments, damaged parts and faulty inventory records. Arrange for courier services and ask co-workers to make deliveries and pick-ups. Contact suppliers to correct shipments and request expedited service. Order replacement parts for those that are damaged. (2)
  • You do not have the information you need to accurately source parts requested by customers. Ask customers for specific data, such as make, model and year of the vehicle and the presence or absence of other identifying features. Draw sketches and show the customers assembly diagrams to help identify parts. (2)
  • Parts cannot be located. The parts are showing in computer inventories but are not in the allocated bins. Check adjacent bins and areas for reserved stock and ask co-workers if they have removed the parts from inventory. Place rush orders for the parts and adjust inventory counts. Occasionally, you cannot find the parts listed in catalogues or databases. Ask co-workers for assistance, call manufacturer help desks and search other catalogues for substitute parts. (2)
  • Encounter dissatisfied customers. Listen to customers' complaints, ask customers how they would like the situation resolved and negotiate appropriate solutions. For example, exchange or replace defective parts, expedite deliveries, issue refunds and credit notes or offer discounts as appropriate. (3)
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Finding Information
  • Locate information about warranties by reading warranty agreements and speaking with manufacturers' representatives. (2)
  • Locate parts for customers and co-workers by referring to parts lists and catalogues, calling suppliers and checking inventory. (2)
  • Locate rare and unusual parts and substitutes for parts that are no longer manufactured. Ask co-workers, colleagues, suppliers and manufacturers for advice. Study print and online catalogues and databases. (3)
  • Locate rare and unusual parts and substitutes for parts that are no longer manufactured. Ask co-workers, colleagues, suppliers and manufacturers for advice. Study print and online catalogues and databases. (3)
  • Locate rare and unusual parts and substitutes for parts that are no longer manufactured. Ask co-workers, colleagues, suppliers and manufacturers for advice. Study print and online catalogues and databases. (3)
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Critical Thinking
  • Judge the condition of salvaged and refurbished parts. Consider the parts' functions, ages and years of manufacture and inspect parts for visual signs of wear and tear. (2)
  • Assess the quality and suitability of parts for various applications. Consider how the parts will be used, how easy they are to install, prices and warranties prior to making recommendations and advising customers. (2)
  • Judge the effectiveness of retail displays. Review product turnover data, customer traffic patterns and queries and seek co-workers' opinions. (3)
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