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NOC Code: NOC Code: 1476 Occupation: Transportation Route and Crew Schedulers
Occupation Description: Occupation Description:
Transportation route and crew schedulers prepare operational and crew schedules for transportation equipment and operating personnel. They are employed by municipal transit commissions, truck, delivery and courier services, railways, airlines and by other transportation establishments in both the private and public sectors. Transportation route and crew schedulers prepare operational and crew schedules for transportation equipment and operating personnel. They are employed by municipal transit commissions, truck, delivery and courier services, railways, airlines and by other transportation establishments in both the private and public sectors.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3 4
Computer Use Computer Use 1 2 3 4
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3 4
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read memos and emails from transit personnel with comments and suggestions for route adjustments. (1)
  • Read letters of complaint from members of the public about routes which do not work well. (2)
  • Refer to manuals on the transportation of dangerous goods. (3)
  • Read planning reports which present issues for the coming year and outline new neighbourhoods or destinations which will need service. (3)
  • Read reports from other municipalities to find out how those communities handle transportation needs. (4)
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Writing
  • Write reminder notes about tasks to be performed. (1)
  • Write notes and memos to transit staff to clarify routes and schedules. (2)
  • Write memos to supervisors advising of changes to routes caused by construction or road closures. (2)
  • Write letters to members of the public, responding to their queries or complaints. (3)
  • Write reports indicating changes in shift structures which are required when there are major changes to routes. (3)
  • Write an analysis of route parameters and performance as they relate to expenditures and revenues. (4)
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Document Use
  • Read lists of trucks available, site destinations and load requirements. (1)
  • Refer to city maps for details of streets and roads. (2)
  • Read graphs showing customer satisfaction according to a number of factors relating to convenience and timeliness. (2)
  • Read service profiles which show in tabular form the number of buses and volume of passengers by time of day. (2)
  • Read customer complaint forms and customer response logs to use the findings in work activities. (2)
  • Refer to a computerized information system to learn about changes in equipment or services. (2)
  • Read tables of distances and estimated times between locations. (2)
  • Read driver timesheet to determine staffing levels and length of time on routes. (2)
  • Read spreadsheets showing operating costs and revenues. (3)
  • Draw routes onto city planning maps. (4)
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Computer Use
  • Use communications software. For example, send email messages to supervisors and co-workers. (2)
  • Use a database. For example, enter and update schedule information on a database using software such as SAGE. (2)
  • Use word processing. For example, type memos using software such as WordPerfect. (2)
  • Use bookkeeping, billing and accounting software. For example, enter cost and budget information into a computer program. (2)
  • Use a spreadsheet. For example, produce tables using software such as Excel. (3)
  • Do programming or systems and software design. For example, work with a computer consultant to develop industry specific software. (4)
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Oral Communication
  • Listen to the two-way radio for pages and to keep track of what is happening with various drivers. (1)
  • Communicate with subcontractors who wish to rent transport for a specified period to plan routes and estimate costs of the service. (2)
  • Communicate with drivers and dispatchers to get their feedback on the operation of new bus routes. (2)
  • Discuss bus routes and transportation policies with parents and school board officials. (2)
  • Interact with customers on the phone to discuss complaints and provide schedule information. (2)
  • Discuss scheduling problems and work activities with supervisors and with co-workers. (2)
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Money Math
  • Tally money from bus fares. (1)
  • Calculate the costs of renting out transportation vehicles, such as tour buses. (2)
  • Calculate the time to run a new route and the operating costs per fraction of an hour. (3)
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Scheduling or Budgeting and Accounting
  • Schedule drivers for routes, taking into account the weekly quota of hours which apply to each driver. (2)
  • Plan route schedules, to identify the most cost effective route options. (3)
  • Monitor new route schedules to evaluate their efficiency. (4)
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Measurement and Calculation
  • Measure the distance of routes using a map wheel. (2)
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Data Analysis
  • Calculate the average amount of time it takes to complete a route during peak periods. (2)
  • Compare monthly statistics on routes to identify changes in peak usage which could indicate the need for adjustments to schedules. (3)
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Numerical Estimation
  • Estimate the amount of time and the number of kilometres that will be saved by carrying out projected changes to routes. (2)
  • Estimate the running time of a new route, taking into account variables such as the number of passengers, volume of traffic, number of bus stops and the presence of hospital zones, schools and other facilities that can affect passenger loads. This estimation affects the number of buses put on the road. An inaccurate estimate could result in customer complaints or unnecessarily high operating costs. (3)
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Job Task Planning and Organizing
  • Transportation route and crew schedulers plan their days carefully, co-ordinating their activities with supervisors, drivers and mechanical and maintenance staff. Their job tasks are varied, with some days spent mostly in the office and others spent on the road examining possible new routes or monitoring old routes. Some job functions, such as the drafting of cost effectiveness reports, are tied to the transportation company's budgetary deadlines. (3)
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Decision Making
  • Decide whether to adjust route timings when drivers complain of the tightness of the time frame for completing the route. (2)
  • Decide how to divide the day into shift units and how to allocate drivers to shifts. (2)
  • Decide whether to double the number of vehicles to serve an entire route for the rush hour or whether to send a "deadhead" (out of service) vehicle to start as a double at a particular point midway in the route. (2)
  • Decide which routes should be terminated because they are not economically viable. (3)
  • Decide where to locate new stops, taking into account convenience of access for passengers. (3)
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Problem Solving
  • Road construction is blocking routes. Determine the best alternate routes to avoid the construction obstacles with the minimum of inconvenience to customers. (1)
  • Not enough crews are available to serve all the routes. Bring in additional staff and adjust the schedules so that these "spares" will have enough hours to make the work worthwhile. (2)
  • Complaints are received from parents who are unhappy with school bus schedules. Examine the safety issues involved and seek adjustments to the schedule such as earlier or later pickup or drop-off times. (2)
  • There are not enough aircraft available on an ongoing basis for the schedule which has been established to serve the needs of a specific airport. It may be necessary to examine the needs of 20 or more airports when making adjustments to schedules. (3)
  • Customers are experiencing long waits at transfer points because some planned transport connections worked in theory but not practice. New and modified routes are monitored and those that are found to be ineffective are changed to correct the problem. (3)
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Finding Information
  • Obtain information on vehicle availability from lists and forms. (1)
  • Read government regulations and manuals to find restrictions on the transport of various types of hazardous goods. (2)
  • Use a computer database to locate present and past schedules for different routes. (2)
  • Refer to regional and city maps when determining how best to provide coverage to a certain number of streets. (2)
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