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NOC Code: NOC Code: 2242 Occupation: Electronic service technicians (household and business equipment)
Occupation Description: Occupation Description:
Electronic service technicians service and repair household and business electronic equipment such as audio and visual systems, computers and peripherals, office equipment and other consumer electronic equipment and assemblies. They are employed by electronic service and retail establishments, by wholesale distributors and within service departments of electronic manufacturing companies. Electronic service technicians service and repair household and business electronic equipment such as audio and visual systems, computers and peripherals, office equipment and other consumer electronic equipment and assemblies. They are employed by electronic service and retail establishments, by wholesale distributors and within service departments of electronic manufacturing companies.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
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Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3 4
Digital Technology Digital Technology 1 2 3 4
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2 3
Critical Thinking Critical Thinking 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read warnings, instructions and other text passages on product labels, packaging and computer screens, e.g. scan text on labels to learn how to avoid electrical hazards. (1)
  • Read short text entries in forms, e.g. read short text entries in work orders and requisition forms to learn about equipment malfunctions and repair particulars, such as deadlines and budgets. (1)
  • Read a variety of notes, email, memos and notices, e.g. skim notes and email from customers to learn about required services, repair approvals and deadlines. (2)
  • Read short reports, e.g. electronic repair technicians with supervisory responsibilities read incident and appraisal reports to learn about actions and the performance of their employees. (3)
  • Read newsletters, brochures, catalogues and trade magazines to stay current about new equipment, tools and industry practices, e.g. audiovisual service technicians read articles to learn about new home theatre systems, equipment and related installation guidelines. (3)
  • Read a wide variety of manuals for set-up and calibration, operating, repair, maintenance, testing and quality control procedures, e.g. photocopier repair technicians read operating manuals for instructions on how to operate complex multi-function photocopiers. (4)
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  • Write reminder notes and short log book entries, e.g. write comments in log books to remind yourself of items, such as serial numbers, component settings and parts bin locations. (1)
  • Write text entries in forms to record observations and recommendations, e.g. home electronics repair technicians may write brief comments in work orders to outline equipment faults and provide details about the diagnostic tests and repairs performed. (2)
  • Write short email on a variety of topics, e.g. email customers to explain the outcomes of diagnostic testing and to ask for additional information about equipment faults. (2)
  • Write short reports to outline recommendations and justify requests, e.g. electronic service technicians may write reports for supervisors to detail and justify the purchase of expensive equipment, such as digital microscope cameras. (3)
  • Write memos and business letters, e.g. write business letters to manufacturers to inform them of issues, such as frequently encountered product faults and shipping problems. (3)
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Document Use
  • Review labels on parts, product packaging, equipment and technical drawings to locate data, such as dimensions, part identification numbers and operating specifications, e.g. audiovisual service technicians scan service labels to locate reference numbers and service dates. (1)
  • Identify symbols on labels, material packaging, technical drawings and equipment screens, e.g. photocopier service technicians determine pixel counts, print densities and the location of paper jams and other faults by referring to icons on equipment screens. (1)
  • Obtain data from lists and tables, e.g. locate times, dimensions, clearances, pixel counts, performance curves, voltages, amperages, frequencies, measurements and other data in specification tables. (2)
  • Complete entry forms, such as work orders, quotations, invoices, travel reimbursement forms, requisitions, releases, maintenance records, inspection worksheets and inventory tracking forms, e.g. office equipment service technicians complete work orders to record customers' contact information, charges for service operations and the quantity and cost of repair parts. (2)
  • Extract data, such as frequencies, voltages and the performance characteristics of parts and components, from graphs generated by equipment, such as oscilloscopes and spectrum analyzers. (2)
  • Locate data in a variety of technical drawings, e.g. tube-amplifier repairers use scale drawings to identify the location and dimension of chassis parts and assemblies. (3)
  • Study complex schematics for electrical and electronic systems to understand configurations, learn how these systems operate and identify various circuits, components and specifications, e.g. television repairers view complex schematics to locate the values of burnt resistors on main boards and to understand the faults that caused the damage. (4)
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Digital Technology
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (1)
  • Use diagnostic equipment, such as oscilloscopes, to troubleshoot system faults. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use the Internet to access blogs and web forums where you seek and offer advice about the repair of electronic equipment. (2)
  • Use Internet browsers to access manufacturers' websites to locate service bulletins, repair procedures, manuals, specifications and product information. (2)
  • Access online databases to record problems and to locate troubleshooting and other repair information. Access suppliers' parts databases to check prices and inventory counts. (2)
  • Enter data into spreadsheets to tally amounts for invoices and estimates. (2)
  • Create spreadsheets to track inventory and bin locations of parts, such as jigs. (2)
  • Use basic features of word processing applications to prepare quotes, work orders and business letters. (2)
  • Use the Internet to download applications that run diagnostic tests, enhance computer security and provide protection against viruses. (2)
  • Use intranets and email applications to exchange information and documents with co-workers, supervisors and manufacturers. (2)
  • Load and configure software applications to customers' specifications. (3)
  • Use applications to create programs that simulate the performance of electronic circuits. (3)
  • Use application-specific measurement and diagnostic software to test the robustness of computer systems and to measure data processing speeds, e.g. audiovisual technicians may use specialized software programs to determine the optimal locations of speakers and sound buffers. (4)
  • Use a wide variety of diagnostic, benchmarking and utility software applications to configure, load and execute computer programs, e.g. computer repairers use command line interfaces, programming scripts and batch files to instruct computers to load and execute programs. (4)
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Oral Communication
  • Discuss price, availability and specifications for repair parts, tools and supplies with storeroom clerks, parts people and dispatchers, e.g. talk to storeroom clerks to determine if replacement transistors are available. (1)
  • Talk to your supervisor about a variety of topics, such as work orders, installation status reports, equipment and inventory requirements, hours of work, workloads and procedures. (2)
  • Exchange diagnostic and troubleshooting information with apprentices, co-workers, colleagues, supervisors and manufacturers' service representatives, e.g. television repairers may discuss unusual signal reception problems with technical representatives on manufacturers' help lines. (3)
  • Communicate with customers to promote products, learn about equipment faults, explain procedures, answer questions and address complaints, e.g. consumer electronics repair technicians may describe and promote products they believe will best meet customers' needs by outlining their benefits. (3)
  • Provide detailed instructions to junior technicians, e.g. technicians in larger shops explain repair and maintenance procedures to new technicians, answer their questions and provide advice on electronic equipment repairs. (3)
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Money Math
  • Receive payments from customers and make change. (1)
  • Calculate expense claim amounts for travel, meals and accommodation, e.g. calculate reimbursements for using personal vehicles at set per kilometre rates. (2)
  • Calculate and approve amounts for invoices and repair estimates. Calculate labour charges by multiplying hours worked by shop rates. Add amounts for parts and materials, subtract pre-payments and calculate applicable taxes. (3)
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Scheduling or Budgeting and Accounting
  • Schedule repair and maintenance tasks to use time efficiently and meet deadlines, e.g. computer and television repair technicians may schedule equipment tests to run overnight. (2)
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Measurement and Calculation
  • Take measurements and readings using basic measuring tools. For example, computer repair technicians measure lengths of cable and fasteners and distances between workstations. Television repair technicians take temperature readings inside equipment housings. (1)
  • Calculate component values and specifications for replacement parts, e.g. electronic service technicians use Ohm's Law to calculate the value of a resistor needed to achieve specific drops in a transistor's bias voltage. (2)
  • Take precise measurements using specialized equipment, e.g. amplifier repair technicians set-up, calibrate and use specialized equipment, such as multimeters, oscilloscopes and tone generators, to collect multiple electrical readings from amplifiers operating under loads. (3)
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Data Analysis
  • Compare data, such as frequencies, rewind speeds, electrical energies, temperatures, transfer rates and decibel levels to specifications, e.g. radio repair technicians compare radio power ratings to allowable pull ranges. (1)
  • Compare prices of used, reconditioned, aftermarket and original manufacturers' parts to determine lowest prices. You may have to calculate unit prices when container sizes differ. (1)
  • Calculate summary measures, e.g. calculate the average loading time of a computer application. (2)
  • Manage small inventories of parts, materials and supplies, e.g. calculate quantities of parts, materials and supplies to replace those that have been used. (2)
  • Evaluate sets of data collected from trials and simulations to troubleshoot faults and assess equipment performance and the progression of faults and wear, e.g. audio-video repair technicians troubleshoot malfunctioning videocassette recorders by analyzing multiple voltage readings taken from a variety of electrical components and circuits. (3)
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Numerical Estimation
  • Estimate the time required to complete equipment maintenance and repairs. Consider the requirements of the tasks, the availability of parts and the times previously taken to complete similar maintenance and repair tasks. (1)
  • Estimate percentages of wear and useful life remaining for parts, such as drums, heads, rollers and drives. Consider the extent of wear and the parts' operational life. (2)
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Job Task Planning and Organizing
  • Electronic service technicians organize their daily jobs according to the amount and type of work booked by customers, clerks, dispatchers and supervisors. They generally complete one repair at a time, but may perform tasks on other repair jobs when waiting for parts and supplies. Technicians involved in the repair of equipment, such as business computers and point-of-sale scanners, may be required to work extended hours to complete emergency repairs. (2)
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Decision Making
  • Decide to replace, refurbish and repair parts, e.g. audiovisual equipment repairers replace leaking filter capacitors when power supply ripple exceeds specifications. (1)
  • Decide upon fees for services, such as installations, repairs and inspections, e.g. self-employed amplifier repair technicians consider the fees charged by competing businesses and factors, such as market demand and the size of their existing customer base. (2)
  • Select the processes, parts, tools and equipment required to perform tasks. Consider the scope of repairs, manufacturers' specifications, company practices and the availability and interchangeability of parts and equipment, e.g. to lower repair costs, electronic service technicians may first attempt to replace components on a circuit board rather than replace the whole board, as the repair procedure suggests. (2)
  • Select parts suppliers. Consider the selection, pricing and timeliness of deliveries from multiple suppliers. (2)
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Problem Solving
  • Encounter dissatisfied customers. Determine why customers are dissatisfied and explain your actions and repair procedures. Refer unresolved complaints to supervisors for follow-up and resolution as needed. (1)
  • Repair deadlines cannot be met due to heavy workloads. Organize job tasks by priority, enlist the help of co-workers and work overtime as required. (2)
  • Repairs and modifications cannot be completed because data, such as specifications and instructions, are unavailable. Consult with supervisors, co-workers, colleagues, suppliers and manufacturers for advice and research websites to locate useable information. (2)
  • Experience delays due to shortages of parts and supplies. Inform supervisors and customers of the delays and perform other work until the necessary parts, materials and supplies arrive. (2)
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Finding Information
  • Find information about repair procedures. Read service bulletins and manuals and talk to co-workers and help desk technicians to locate the required information. (2)
  • Learn about new products by reading brochures and information on websites and by speaking with suppliers. (2)
  • Find information about equipment faults. Talk to customers, co-workers and supervisors to gather information about faults and necessary repairs. Review the repair histories of products and conduct a series of diagnostic tests to determine the cause of the faults. (3)
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Critical Thinking
  • Judge the suitability of parts, components and modifications, e.g. point-of-sale equipment repair technicians judge the suitability of substitute parts when specified parts are no longer available. (2)
  • Evaluate the severity of equipment faults and abnormalities by considering the nature of the defects and the effect they will have on equipment performance, e.g. audiovisual equipment technicians may evaluate the performance of audiovisual equipment by considering the range of tone and colour and the severity of distortion. (2)
  • Evaluate the performance of apprentices and junior technicians, e.g. judge workers' performances by considering their ability to repair equipment and to locate information on forms, tables and technical drawings. (2)
  • Judge the conditions of individual parts and devices and the adequacy of repairs, e.g. photocopy repair technicians measure and visually inspect fusers, drums and other components to determine wear and identify defects. (2)
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