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NOC Code: NOC Code: 3235 Occupation: Other Technical Occupations in Therapy and Assessment
Occupation Description: Occupation Description:
This unit group includes workers, not elsewhere classified, who perform various technical therapy and assessment functions. Some may assist professionals such as audiologists, speech-language pathologists, ophthalmologists and physiotherapists. They are employed in hospitals, clinics, extended care facilities, rehabilitation centres and educational institutions and in the private practices of the professionals they assist. Massage therapists may also be self-employed. This unit group includes workers, not elsewhere classified, who perform various technical therapy and assessment functions. Some may assist professionals such as audiologists, speech-language pathologists, ophthalmologists and physiotherapists. They are employed in hospitals, clinics, extended care facilities, rehabilitation centres and educational institutions and in the private practices of the professionals they assist. Massage therapists may also be self-employed.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2 3

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

Reading Text
  • Read short text passages on product labels, e.g. physical rehabilitation technicians read safe handling procedures on products used for disinfecting equipment surfaces. (1)
  • Read email messages, e.g. read messages from colleagues to learn about training opportunities and from clients who wish to re-book appointments. (2)
  • Read text passages in patients' files, e.g. read files to learn about patients' health histories, descriptions of previous treatments and the progress made during prior visits. (2)
  • Read manufacturers' equipment and product manuals, e.g. audiometric assistants read manuals to understand how hearing aids operate, procedures for cleaning and maintenance and troubleshooting steps. (3)
  • Read articles in newsletters, magazines and journals, e.g. massage therapists read Massage Therapy Canada to learn about new medical research, treatment techniques and equipment. (3)
  • Read information about government programs, e.g. long term care physiotherapists read about the types of assistive devices, such as wheelchairs and prostheses, funded by provincial ministries of health. (3)
  • Read letters and assessment reports, e.g. read referral letters from medical professionals and assessment reports to learn about patients' difficulties, general health, test results and treatment goals. (3)
  • Read reference textbooks, e.g. massage therapists and physical rehabilitation technicians may read anatomy, kinesiology and physiology textbooks to refresh their knowledge of skeletal, muscle and circulatory systems. (4)
  • Read legislation, regulations and codes of practice, e.g. read the professional association's codes of ethics to ensure you are adhering to laws and professional standards of practice. (4)
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  • Write reminders and notes to co-workers, e.g. write reminders of points to enter in patients' files and notes to co-workers asking them to re-schedule missed appointments. (1)
  • Write email to supervisors, colleagues and co-workers, e.g. communication assistants write to speech-language pathologists requesting suggestions for working with patients who are not responding to current treatments. (2)
  • Write succinct technical notes in patients' treatment logs to record treatment activities, patients' progress and observations. (2)
  • Write letters, e.g. ophthalmic medical assistants write letters to the providers of medical health plans regarding outstanding payments. (2)
  • Complete accident and incident reports, e.g. write incident reports that describe the sequence of events leading up to incidents and actions taken afterward. (2)
  • Write reports and summaries describing patients' treatment plans and progress, e.g. write comprehensive reports in response to insurance companies' requests, which describe patients' health histories, symptoms and discomforts, treatment plans, progress to date and prognoses. (3)
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Document Use
  • View labels to locate data, such as ingredients and mixing ratios, e.g. massage therapists and physical rehabilitation technicians scan the labels on cleaning solutions to locate dilution ratios. (1)
  • Locate data in a variety of lists and tables, e.g. massage therapists refer to lists of contraindications for massage treatments and refer to tables to locate typical recovery times when creating treatment plans. (2)
  • Locate bones, muscles, organs and other structures on drawings and radiographs, e.g. audiometric assistants use ear drawings to show patients where cochlear implants are to be placed. (2)
  • Locate data in forms, e.g. locate data, such as names, address, dates, times and costs, in case history forms. (2)
  • Extract data from graphs and interpret trends, e.g. audiometric and communication assistants interpret graphs showing patients' language, hearing and skill acquisition and progress results (2)
  • Complete a variety of forms, checklists and graph plots, e.g. physical rehabilitation technicians complete requisition forms for equipment, such as prostheses, mobility aids and specialized seating systems. (3)
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Computer Use
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as summing figures and calculating interest charges. (1)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners and touch-screens, to complete financial transactions. (1)
  • Use electronic office equipment, such as printers, scanners, fax machines, copiers and postage meters. (1)
  • Use specialized software, e.g. audiometric assistants use specialized software to program hearing aids and verify their operating capacities. Communication assistants use specialized software to show patients their voice intonations and inflections. (2)
  • Use customer relationship management (CRM) software to enter and retrieve information about patients and schedule appointments. (2)
  • Use specialized databases to enter and retrieve patients' contact information, health histories, policy numbers, test results and treatment dates. (2)
  • Use specialized bookkeeping, billing and accounting software to record and track income and expenditures. (2)
  • Use spreadsheets to record time spent with patients. (2)
  • Use word processing programs to prepare letters, progress reports and activity sheets. (2)
  • Use the Internet to search medical and professional association websites for the findings of new research and information about new therapies and equipment. (2)
  • Use digital equipment, such as audiometers and sound meters, to measure the hearing abilities of patients. (2)
  • Use communications software, such as email to exchange messages and attachments with supervisors, colleagues, co-workers and patients. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use the Internet to access web blogs where you seek and offer advice about new therapies and products. (2)
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Oral Communication
  • Greet patients and family members and make general conversation to help them feel comfortable and at ease. (1)
  • Gather information from patients, explain procedures and coach them through exercises and tasks, e.g. audiometric assistants provide patients with instruction for inserting, removing and cleaning hearing aids. (2)
  • Discuss products and services with suppliers, e.g. physical rehabilitations technicians and audiometric assistants speak with manufacturers' representatives when troubleshooting malfunctioning equipment. (2)
  • Exchange information during meetings, e.g. ask questions and offer your personal insight during in-service training sessions. (3)
  • Reassure and encourage patients, e.g. communication assistants and physical rehabilitation technicians reassure, encourage and motivate patients who are relearning speech and mobility skills. (3)
  • Make presentations to small groups, e.g. massage therapists may explain the benefits of massage therapy to small groups of multiple sclerosis patients. (3)
  • Discuss patients' treatments with supervisors and colleagues, e.g. communication assistants discuss alternative learning activities with speech-language pathologists. (3)
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Money Math
  • Receive payment and provide change for services and products purchased by patients. (1)
  • Prepare and total invoices that include service fees set at hourly rates plus fixed fees for tests, supplies and applicable taxes. (3)
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Scheduling or Budgeting and Accounting
  • Measure the time you spend with clients and doing tasks, such as cleaning equipment. (1)
  • Total and reconcile cash, credit and debit card payments. Count each type of payment and reconcile this with cash register receipts and other financial records. Prepare deposit slips and reconcile daily cash floats. (3)
  • Create and monitor budgets, e.g. self-employed massage therapists create operating budgets and monitor accounts receivable and accounts payable. (3)
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Measurement and Calculation
  • Take measurements using common measuring tools, such as rulers and tapes, e.g. physical rehabilitation technicians measure the lengths of patients' limbs when fitting them for walkers. (1)
  • Take various measurements using specialized equipment, e.g. audiometric assistants measure frequencies and decibel levels of sounds using audiometers. (2)
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Data Analysis
  • Compare measurements to specifications, e.g. audiometric assistants compare performance of hearing aids, as measured by American National Institute reference tests, to patients' hearing levels to ensure compatibility. (1)
  • Analyze changes in test results over time, e.g. ophthalmic assistants compare recorded measurements of patients' vision test results from each visit to determine increases or decreases in visual acuity. (2)
  • Manage inventory to ensure there is sufficient stock on hand, e.g. massage therapists count the number of sheets and towels to ensure there are enough available for scheduled patients. (2)
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Numerical Estimation
  • Estimate measurements, e.g. massage therapists estimate patients' range of motion, such as shoulder and joint movement, before and after treatment. (1)
  • Estimate number of visits that treatment plans will require, e.g. physical rehabilitation technicians and massage therapists consider the severity of patients' conditions, typical recovery times and their professional experience when estimating the number of treatment sessions required. (2)
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Job Task Planning and Organizing
  • Practitioners of other technical occupations in therapy and assessment set up and follow appointment schedules. They modify daily job task planning to respond to missed appointments and emergencies. (2)
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Decision Making
  • Decide if patients require further testing, e.g. consider information provided by patients, test results that are outside of specified ranges and the supervisors' preferences to determine if further tests are required. (2)
  • Determine which treatment methods, exercises and equipment to use with patients, e.g. massage therapists consider patients' medical histories, injuries, response to treatments and their own professional experience to determine the duration and content of treatment plans. (2)
  • Decide that patients are ready to progress to other treatments, e.g. communication assistants decide to give patients more advanced exercises when patients are correctly forming sounds, words and speech patterns. (3)
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Problem Solving
  • Find that patients or their families are not satisfied with the care being provided. Talk to the complainants to learn about their concerns and attempt to resolve them. Refer those who are still unsatisfied to supervisors. (2)
  • You are unable to complete tasks due to equipment malfunctions. Refer to troubleshooting sections of equipment manuals to fix the equipment yourself and call service technicians when malfunctions cannot be repaired. (2)
  • Encounter lethargic and aggressive patients. Attempt to motivate lethargic patients and reschedule appointments as necessary. Speak to aggressive patients to calm them, enlist family support and introduce new resource materials to capture and focus the patient's attention. (3)
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Finding Information
  • Gather information about patients by reading files, speaking with medical professionals and interviewing patients and their families. (2)
  • Find information on medical conditions and treatments by speaking with colleagues, reviewing medical textbooks and professional journals and searching the Internet for new developments. (2)
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Critical Thinking
  • Assess suitability of patients' treatment plans. Consider patients' general health and the specifics of their diseases, disorders or ailments and available family support. (2)
  • Assess suitability of equipment for patients. For example, physical rehabilitation technicians consider patients' injuries and physical limitations, home environments and family support when recommending ambulatory equipment. (2)
  • Evaluate effectiveness of treatment plans. Consider any changes in patients' responses over time, review patients' file notes and discuss patients' progress with supervisors. Compare patients' results to published recovery times for specific injuries. (3)
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