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NOC Code: NOC Code: 3412 Occupation: Dental Laboratory Bench Workers
Occupation Description: Occupation Description:
Dental laboratory bench workers assist dental technicians in preparing and fabricating dentures and other dental devices, such as orthodontic appliances, crowns, bridges, clasps and bands. They are employed in commercial dental laboratories. Dental laboratory bench workers assist dental technicians in preparing and fabricating dentures and other dental devices, such as orthodontic appliances, crowns, bridges, clasps and bands. They are employed in commercial dental laboratories.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

Reading Text
  • Read labels on products and materials to obtain information on how to use them and what precautions to take. (1)
  • Read manufacturers' pamphlets, which may be over 10 pages in length, introducing new products and techniques. (2)
  • Read memos to obtain information regarding company policies and human resources issues. (2)
  • Read dental magazines to stay abreast of new developments in the field. (3)
  • Read prescriptions or work orders from dentists to review specifications for the work to be done, such as the type of bridge and special fitting instructions. This text is cross-referenced to any supporting diagrams or documents. (3)
  • Refer to lengthy manuals, such as the Manual of Dental Technology, to verify the steps in making orthodontic appliances or to access information needed in solving design problems. (4)
  • Refer to college textbooks to review infrequently-used procedures. (4)
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  • Write lists of materials to be restocked. (1)
  • Write short notes to dentists to advise them of any changes made to the original specifications of an appliance which may affect its fitting. (1)
  • Inscribe clients' names and the date casts were made on orthodontic appliances. (1)
  • Write prescriptions of a paragraph or more in length to detail work requirements for the casting lab. (2)
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Document Use
  • Enter codes on prescriptions or work orders to document the prices of various procedures. (1)
  • Read labels on containers of gold and chemicals. These give weights, density and directions on how to use the material and precautions. (1)
  • Enter information on tooth identification drawings. These are presented in tabular form with two rows referring to each jaw and cells in columns referring to individual teeth. (2)
  • Interpret various charts and tables related to the making of crowns, such as those presenting information on colour, porcelain firing/burnout cycles and measurement conversion. (3)
  • Read Materials Safety Data Sheets (MSDS) to safely use products, especially when they are unfamiliar. (3)
  • Read forms relating to prescriptions or work orders, which may contain check boxes, technical words and phrases, dates, code numbers of teeth, diagrams and hand-drawn sketches, to prepare orders according to their specifications. (3)
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Computer Use
  • Use computer-controlled machinery. For example, enter codes to program the temperature of a computer-controlled furnace for firing materials. (1)
  • Use a database. For example, retrieve client files to obtain information. (2)
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Oral Communication
  • Talk to suppliers to discuss orders, billing and new product information. (1)
  • Consult with managers to clarify the requirements of a particular prescription. (1)
  • Interact with co-workers to exchange technical information and to discuss company policies and job-related concerns. (1)
  • Interact with new dental laboratory bench workers to provide training, assign tasks and supervise them. (2)
  • Speak with dentists to clarify special instructions noted on prescriptions or work orders. (2)
  • Talk with clients to troubleshoot problems that they may have with their orthodontic appliances. (2)
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Money Math
  • Calculate prices by totalling figures from price lists to provide dentists with price quotations. (1)
  • Verify that suppliers' financial credits for unused teeth are correct. (2)
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Scheduling or Budgeting and Accounting
  • Monitor the flow of incoming orders and outgoing work to ensure that co-workers are meeting quotas. (1)
  • Determine whether a customer's deadline request may be accommodated, considering such scheduling factors as the time required to produce each component. (2)
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Measurement and Calculation
  • Measure materials for mixing, such as liquid and powder polymers, using a graduated scale in millilitres and a scale in grams. (1)
  • Calculate the weight of metal required for a client's tooth by using a formula to convert the weight of the wax model to the weight of the specific metal to be used. Different formulae are used for different metals. (2)
  • Measure the dimensions of bridges using various callipers to prepare them according to the specifications. (2)
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Numerical Estimation
  • Estimate the amount of porcelain needed to complete a construction, based on experience. (1)
  • Estimate the amount of time required to deliver orders to facilitate dentists' appointment scheduling. Accuracy is important because delays impact the schedules of both dentists and their patients. (1)
  • Estimate the angle of tilt at which each tooth is to be set into dentures. (3)
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Job Task Planning and Organizing
  • Dental laboratory bench workers receive case assignments, each with a deadline. They have great flexibility in planning and organizing their job tasks to achieve the deadlines. This involves carefully sequencing and timing the multiple steps for each case, such as setting and firing, to maximize efficiency. They are often faced with rush orders and disruptions which require them to reprioritize their work plans to maintain customer satisfaction. (3)
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Decision Making
  • Decide whether teeth match the shade guides. The supervisor may be consulted if there is doubt. (1)
  • Decide whether to contact a dentist directly or speak with the supervisor for further information, considering such factors as familiarity with the dentist's preferences and the quality of the impressions. (1)
  • Decide whether a casting can be repaired within a specified time frame, drawing on their previous experience. (2)
  • Decide among various design choices for dental devices, such as the type of mould to use and the size and angle of the teeth. These decisions are based on many factors such as the type of bite and the location of bone. (3)
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Problem Solving
  • When soldering joints, it is found that the solder won't flow. Clean up the solder and redo the work, perhaps several times, until the solder flows properly. (1)
  • A defective appliance has been returned by a client. Dismantle the appliance, salvage what is possible and determine how to rebuild it. (2)
  • There are equipment malfunctions, such as improperly placed rubber seals in pressure pots. Identify the nature and scope of the equipment problem and determine whether work needs to be redone. (2)
  • The modified dentures do not fit comfortably in a client's mouth. Analyze each stage of fabrication to identify the cause of the problem, checking factors such as whether the dentist's original impression was distorted or the die was altered. Then determine the best approach to ensuring a good fit, possibly asking others for advice. (3)
  • A client has returned dentures because lines developed in the finish. Go back through the process to identify the cause of the problem and resolve it appropriately while maintaining good client relations. (3)
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Finding Information
  • Read prescriptions to find information about the requirements for each case. (1)
  • Speak with co-workers and supervisors for information on procedures and techniques. (2)
  • Read product literature or may view videotapes to research new techniques. (2)
  • Refer to industry manuals, such as the Manual of Dental Technology, for technical information on building appliances. Interpretation requires the use of specialized knowledge. (2)
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