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OSP Occupational Profile

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NOC Code: NOC Code: 3414a Occupation: Other assisting occupations in support of health services
Occupation Description: Occupation Description:
This unit group includes workers who provide services and assistance to health care professionals and other health care staff. They are employed in hospitals, medical clinics, offices of health care professionals, nursing homes, optical retail stores and laboratories, pharmacies and medical pathology laboratories. This unit group includes workers who provide services and assistance to health care professionals and other health care staff. They are employed in hospitals, medical clinics, offices of health care professionals, nursing homes, optical retail stores and laboratories, pharmacies and medical pathology laboratories.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read short notes from co-workers, e.g. read notes from supervisors to learn about tasks to complete during the shift. (1)
  • Read short text passages on product labels, e.g. read labels to learn how to dispose of biohazards. (1)
  • Read flyers, brochures and other promotional material to learn about new products and application techniques. (2)
  • Read memos and bulletins, e.g. read internal memos to learn about changes to operating procedures. (2)
  • Read referrals from doctors to obtain information about clients' medical problems and recommended treatments. (2)
  • Read textbooks, e.g. chiropractic aides read textbooks to learn about massage and reflexology. (3)
  • Read computer manuals, e.g. read manuals to learn how to use software to produce invoices and schedule appointments. (3)
  • Read policy and procedure manuals, e.g. read procedure manuals to learn how to sterilize equipment after use by clients. (3)
  • Read articles on websites and in trade magazines, e.g. read articles in magazines, such as Canadian Chiropractor, to keep informed about industry trends and new equipment. (3)
  • Read regulations, e.g. read regulations from insurance companies to learn about coverage exclusions and claim procedures. (4)
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  • Write reminders and notes to co-workers, e.g. write reminders about upcoming appointments. (1)
  • Complete accident and incident reports, e.g. write incident reports that describe the sequence of events leading up to incidents and the actions you took afterwards. (2)
  • Write letters, e.g. write letters to clients in response to requests for information. (2)
  • Write comments in forms, e.g. write treatment outcomes in client history cards. (2)
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Document Use
  • Review bookings and calendars to determine upcoming appointments and open time slots. (1)
  • Locate data, such as names, dates, codes and dollar values, on files, labels and tags. (1)
  • Locate data in lists, e.g. view lists to locate the names, addresses and telephone numbers of clients. (1)
  • Locate data in a variety of tables and schedules, e.g. refer to fee schedules to determine the charges for treatments. (2)
  • Follow procedures described in diagrams and photograph sequences, e.g. chiropractic aides use drawings to coach clients on how to correctly perform exercises. (2)
  • Enter data into a variety of forms, e.g. enter data, such as names, addresses, dates, policy numbers and costs, into client information sheets and insurance forms. (2)
  • Interpret anatomical diagrams to locate bones, muscle and other structures. (3)
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Digital Technology
  • Use electronic office equipment, such as printers, scanners, fax machines, copiers and postage meters. (1)
  • Use specialized equipment, such as digital keratometers and cold lasers, to diagnose and treat clients. (1)
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as summing figures and calculating interest charges. (1)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners and touchscreens, to complete financial transactions. (1)
  • Use specialized bookkeeping, billing and accounting software to complete invoices and electronically submit billing reports to insurance providers. (2)
  • Use customer relationship management (CRM) software to enter and retrieve information about clients and schedule appointments. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use the Internet to search supplier websites for information about the costs and features of products, supplies and equipment. (2)
  • Use communication software, such as email, to exchange messages and attachments with supervisors, colleagues, co-workers and clients. (2)
  • Use spreadsheets to track inventory, record costs and total the times spent with clients. (2)
  • Use specialized databases to enter and retrieve clients' contact information, health histories, policy numbers, test results and treatment dates. (2)
  • Use word processing programs to prepare letters and record the progress made by clients. (2)
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Oral Communication
  • Speak with suppliers, e.g. speak with office supply vendors to determine when a supply order will be delivered. (1)
  • Exchange information with co-workers, e.g. speak with supervisors about hours of work and upcoming appointments. (2)
  • Listen to recorded consultation notes in order to transcribe them. (2)
  • Participate in staff meetings to discuss new policies and changes to operating procedures. (2)
  • Provide detailed instructions and explanations, e.g. explain detailed processes about administrative tasks to new employees. (3)
  • Speak with dissatisfied clients and their families, e.g. speak with people to learn why they are dissatisfied and then offer apologies, explanations and remedies to address their concerns. (3)
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Money Math
  • Receive payment by cash, cheque or credit card and provide change. (1)
  • Calculate invoice amounts that include fees for set rates of time plus fixed fees for tests, supplies and applicable taxes. (3)
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Scheduling or Budgeting and Accounting
  • Record amounts payable and receivable against various accounts in general ledgers. (1)
  • Schedule appointments. Consider the availability of service providers and equipment, mobility of clients and allowances for cancellations and emergencies. (2)
  • Reconcile day sheets. Total payments received, the number of appointments by type of service and calculate amounts to be billed to insurance agencies. (2)
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Measurement and Calculation
  • Measure the weight and height of clients using scales and gauges. (1)
  • Measure grip strength and range of motion using instruments, such as handgrip dynamometers and goniometers. (1)
  • Take precise measurements using specialized medical equipment, e.g. optometric assistants take precise measurements of eyeball curvature using keratometers. (3)
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Data Analysis
  • Compare test result data, such as grip strength, to normal ranges. (1)
  • Collect data on the time doctors spend with clients by type of service provided to do month-to-month time study comparisons. (2)
  • Assess client progress by comparing range of movement data from week to week. (2)
  • Calculate inventory requirements. Determine the number of packages to buy based on the number of units required. (2)
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Numerical Estimation
  • Estimate the number and volume of supplies to order. (1)
  • Estimate how long it will take to serve a client based on the treatments to be provided. (2)
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Job Task Planning and Organizing
  • Practitioners in assisting occupations in support of health services provide client services and support the work of healthcare practitioners. They may monitor the appointment schedule and make frequent adjustments to maximize efficiency. This involves co-ordinating with clients and with co-workers and healthcare professionals to provide seamless service. When not interacting with clients, they determine the order of other administrative tasks. (2)
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Decision Making
  • Decide the quantity and type of supplies to order. (1)
  • Decide whether equipment has been properly sterilized prior to reuse. (1)
  • Decide if a walk-in client's problem is an emergency that requires the immediate attention of a healthcare professional. (2)
  • Decide which healthcare practitioner a client will be assigned, based on the client's preference and the practitioner's area of specialty. (2)
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Problem Solving
  • Face clients who are dissatisfied with the progress of their treatments. Use active listening skills and a calm and compassionate tone of voice to address their concerns. (2)
  • Encounter long client wait times caused by unforeseen events, such as emergencies and time overruns for scheduled clients. Determine priorities and rearrange appointments, contacting clients accordingly. (2)
  • Encounter service requests from clients that differ from the services suggested by their healthcare professional. Collect information from the clients and speak with their healthcare professional about their clients' requests. (2)
  • Encounter billing errors that result in coverage denial. Locate the cause of the error by referencing explanation codes and referring to date books and other records. Correct the error and resubmit the claim. (2)
  • Encounter equipment failures. Attempt to troubleshoot and repair the malfunctioning equipment and call service technicians if unsuccessful. (2)
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Finding Information
  • Gather information about clients by reading client history cards, speaking with medical professionals and interviewing clients and their families. (2)
  • Find information on medical conditions and treatments by speaking with co-workers, reviewing medical textbooks and searching the Internet for new developments. (2)
  • Locate information on how to process insurance claim forms by speaking with co-workers, physicians and insurance providers and reading procedure manuals. (2)
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Critical Thinking
  • Evaluate the reasonableness of invoices. Compare fees and costs to price lists to locate erroneous charges. (2)
  • Assess the legibility, accuracy and completeness of completed forms. Compare the information presented in forms to requirements to identify potential errors and information gaps. (2)
  • Evaluate the suitability of administrative procedures. Consider a number of factors including speed of service and common bottlenecks. (2)
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