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OSP Occupational Profile

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NOC Code: NOC Code: 3414b Occupation: Other Assisting Occupations in Support of Health Services
Occupation Description: Occupation Description:
Workers in other assisting occupations in support of health services perform a variety of support functions to assist health care professionals and other health care staff. They are employed in hospitals, medical clinics and offices of health care professionals such as chiropractors, occupational therapists and physiotherapists. Workers in other assisting occupations in support of health services perform a variety of support functions to assist health care professionals and other health care staff. They are employed in hospitals, medical clinics and offices of health care professionals such as chiropractors, occupational therapists and physiotherapists.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read memos to stay abreast of the hospital's or clinic's policies or procedures, scheduling, fees and accounting practices. (1)
  • Read patient files to obtain information on their treatment history, prescription changes, lens specifications and medical conditions, such as allergies. (Optometric assistants) (2)
  • Read referrals from doctors to obtain information about patients' medical problems and recommended treatments. (2)
  • Read letters and promotional brochures from suppliers of goods and services to screen incoming mail. (2)
  • Read doctors' reports or operating room reports for information on clients' injuries and surgery performed. (Physiotherapy assistants) (2)
  • Read textbooks on subjects such as anatomy, massage and reflexology to increase knowledge and to explain procedures to patients. (Chiropractic aides) (3)
  • Read manuals and pamphlets outlining the rules and regulations for programs sponsored by government agencies, such as Veterans Affairs Canada, to determine patients' eligibility for benefits. (3)
  • Read hospital training manuals to acquire new skills and knowledge about health care. (3)
  • Read instruction manuals for new equipment. (3)
  • Read letters and regulations from insurance companies about policies and claim procedures in order to process billing. These texts use medical and legal terminology. (4)
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Writing
  • Write notes to co-workers about a patient or orders for health care products. (1)
  • Write reminder notes to remember tasks or patients' comments. (1)
  • Write follow-up letters to patients or letters to medical professionals to reply to requests. (2)
  • Record anecdotal comments in patient files to note treatments missed or symptoms reported. (2)
  • Complete information sheets for new patients who are unable to write due to injury or pain. (2)
  • Fill out insurance forms relating to workers' compensation or private insurance plans. (2)
  • Complete an accident report form if a patient has an accident in the hospital. (2)
  • Customize form letters to submit proposals to insurance companies. (2)
  • Complete forms to order medical supports, such as walkers and canes. (2)
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Document Use
  • Use the phone book to find contact information for suppliers and patients. (1)
  • Read and record data on patients' range of movement to compare their weekly progress. (Physiotherapy Assistants) (2)
  • Read patient medical charts to prepare for incoming patients. (2)
  • Read the weekly shift schedule. (2)
  • Refer to a table, posted on the wall, to quickly get information about grinding and lens size. (Optometric Assistants) (2)
  • Take readings using optometric equipment when performing diagnostic tests. (Optometric Assistants) (2)
  • Complete patient information sheets to document personal and health information. (2)
  • Use a fee schedule to determine the charges for each treatment. (2)
  • Read labels on medical equipment and supplies, test tubes and cleaning products. (2)
  • Read pamphlets about various illnesses to answer patient inquiries. (2)
  • Fill out insurance forms and invoices to process billing and prepare receipts. (2)
  • Complete patient examination charts by entering data called out by the chiropractor. (Chiropractic Aides) (2)
  • Use drawings to coach patients on how to correctly perform exercises. (Chiropractic Aides) (2)
  • Interpret anatomical diagrams. (3)
  • Use diagrams to identify the angles for inserting and removing contact lenses. (Optometric Assistants) (3)
  • Read treatment plans set up by therapists to prepare for incoming patients. (3)
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Computer Use
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as summing figures and calculating interest charges. (1)
  • Use specialized equipment, such as digital keratometers and cold lasers, to diagnose and treat clients. (1)
  • Use electronic office equipment, such as printers, scanners, fax machines, copiers and postage meters. (1)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners and touch-screens, to complete financial transactions. (1)
  • Use communication software, such as email, to exchange messages and attachments with supervisors, colleagues, co-workers and clients. (2)
  • Use spreadsheets to track inventory, record costs and total the times spent with clients. (2)
  • Use specialized databases to enter and retrieve clients' contact information, health histories, policy numbers, test results and treatment dates. (2)
  • Use customer relationship management (CRM) software to enter and retrieve information about clients and schedule appointments. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use word processing programs to prepare letters and record the progress made by clients. (2)
  • Use the Internet to search supplier websites for information about the costs and features of products, supplies and equipment. (2)
  • Use specialized bookkeeping, billing and accounting software to complete invoices and electronically submit billing reports to insurance providers. (2)
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Oral Communication
  • Interact with suppliers and service providers, such as letter carriers, couriers and office equipment sales representatives to order supplies, process claims and ask questions about how to track down rare equipment. (1)
  • Interact with clients by phone to book appointments, explain policies and answer questions. (1)
  • Participate in staff meetings to discuss administrative and work issues. (2)
  • Instruct patients on medical procedures, conditions and treatments. (2)
  • Listen to consultation notes, using a dictaphone, to transcribe them. (2)
  • Interact with co-workers to give instructions, co-ordinate tasks and exchange information about patients, prescriptions, schedules, billing and supplies. (2)
  • Receive directions from supervisors and discuss patient information and treatments with them. (2)
  • Talk with patients to learn their symptoms and medical history and to clarify information which will be recorded in their medical charts. (2)
  • Instruct volunteers and orient new workers. (3)
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Money Math
  • Receive payment by cash, cheque or credit card and provide change. (1)
  • Prepare bills for patients by looking up the service fee and subtracting what will be billed to insurance agencies. Collect payment and make change. (2)
  • Total a patient's bill for services and goods, calculating such items as taxes, deductions and units of time charged by a rate. (3)
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Scheduling or Budgeting and Accounting
  • List the names of patients with outstanding accounts and the amounts of money owed and categorize them by the time outstanding on their payments. (1)
  • Balance day sheets by counting the number of appointments by type of service and the corresponding fees, totaling the payments received, calculating the amount to be billed to insurance agencies and calculating the amount for deposit. (2)
  • Book appointments, considering factors such as the equipment required and the mobility of the patients, and adjust the appointment schedule to accommodate changes, such as cancellations and emergencies. Ensure that clients and therapists have the correct schedule information. (2)
  • Order supplies, determining the number of packages to buy based on the number of units required. (2)
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Measurement and Calculation
  • Set an instrument, such as an ultrasound unit, to a prescribed degree of intensity to prepare for incoming clients. (1)
  • Take precise measurements using specialized medical equipment, such as keratonometers (to measure the curvature of the eyeball), goniometers (to measure range of movement) and gynemometers (to measure hand grip) (3)
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Data Analysis
  • Assess patient progress by comparing range of movement data from week to week. (1)
  • Review test results to identify potential errors by comparing the data to standard ranges for a particular type of test. (1)
  • Monitor and record the average time a doctor spends with each type of patient to do time study comparisons from month to month. (2)
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Numerical Estimation
  • Estimate the number and volume of supplies to order. (1)
  • Estimate how long to spend with each patient to stay on schedule and to keep patients moving through the clinic. (2)
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Job Task Planning and Organizing
  • There is some variety in the work activities of other assisting occupations in support of health services within a routine geared to providing patient services and supporting the work of health care practitioners. They may monitor the appointment schedule and make frequent adjustments to maximize efficiency. This involves co-ordinating with patients and with co-workers and health care professionals to provide seamless service. When not interacting with patients, they determine the order of other administrative tasks. (3)
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Decision Making
  • Decide on the quantity and type of supplies to order. (1)
  • Decide when to pay or defer payment of bills for health care supplies or office services. (1)
  • Make decisions about the suitability of a blood donor. (2)
  • Decide to which health care practitioner a patient will be assigned, based on the patient's preference and the practitioner's area of specialty. (2)
  • Make quality control decisions, such as recalling equipment that was improperly sterilized. (2)
  • Decide if a walk-in patient's problem is an emergency or if it can wait for an opening in the schedule. (3)
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Problem Solving
  • Receive reports back from medical service plans which refuse a billing request. Figure out if the problem is due to a wrong name, wrong initial or other wrong data. Look up explanation codes and refer back to date books and other records to solve the problem and resubmit the report. (1)
  • There are equipment failures which need prompt repair to minimize scheduling difficulties. Diagnose and troubleshoot equipment failures, sometimes in consultation with colleagues, and call in technical specialists if necessary. (2)
  • There are patients who, for financial reasons, are not scheduling appointments even though they require further treatment. Identifying the cause of the problem is the first step in taking specific actions to address it, such as working out a payment schedule. (2)
  • Deal with scheduling problems caused by unforeseen events, such as emergencies and time overruns for scheduled patients. Determine priorities and rearrange appointments, contacting patients accordingly. (2)
  • Deal with requests from patients that a different health-care professional be assigned to their case. Use diplomacy in discussing the issue with a patient's current health-care professional and addressing the patient's concerns. (2)
  • Deal with patients who are dissatisfied with the progress of their treatments because they have unrealistic expectations. Use a calm and compassionate manner to address the problem with the patients and defuse their anger. (2)
  • Deal with difficulties in collecting overdue payments. If clients have moved or changed their phone number, first find the current contact information by talking with neighbours or other business people. Once located, try to persuade the patient to pay. (3)
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Finding Information
  • Blood-donor clinic assistants refer to information stored on microfiche to locate donor names and medical information. (1)
  • Optometric assistants look in supplier catalogues to locate the specifications of unusual lenses or frame sizes. (2)
  • Physiotherapy assistants may refer to a textbook to obtain information about a particular exercise. (2)
  • Elemental medical and hospital assistants consult health care practitioners for information which will help them answer health questions from patients. (2)
  • Chiropractic assistants find information needed to process insurance forms from many sources, such as the patient, the physician involved and the insurance company. (3)
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