Ontario Skills Passport
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OSP Occupational Profile

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NOC Code: NOC Code: 4423 Occupation: By-law enforcement and other regulatory officers, n.e.c.
Occupation Description: Occupation Description:
Officers and inspectors in this unit group enforce by-laws and regulations of provincial and municipal governments. They are employed by provincial and municipal governments and agencies. Officers and inspectors in this unit group enforce by-laws and regulations of provincial and municipal governments. They are employed by provincial and municipal governments and agencies.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4 5
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3 4
Measurement and Calculation Measurement and Calculation 1
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3 4
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read brochures on animal owners' responsibilities and complaint letters written by residents, such as complaints about stray cats digging up gardens. (Animal control officers) (2)
  • Read summonses indicating upcoming court appearances, including the time, date and case number. (2)
  • Read memos from supervisors, chief inspectors and commission staff outlining policy changes. (2)
  • Read permit conditions, such as the requirement for special mirrors or escorts for oversized vehicles. (Transport enforcement officers) (2)
  • Read the Plant Health Act regarding the disinfecting of potato crops being shipped. (Commercial transport inspectors) (3)
  • Read reports relating to liquor use in food and beverage establishments. (Liquor control inspectors) (3)
  • Read regulations and reports of staff and municipal government services. (3)
  • Read transportation of dangerous goods (TDG) manuals to locate information on specific hazards. (Transport enforcement officers) (3)
  • Read construction permit forms and land use reports. (Zoning inspectors) (3)
  • Read legal opinions from lawyers concerning cases where legalities have been queried. (4)
  • Read acts, regulations and by-laws to clarify legal definitions and regulations and interpret legislation to ensure populations are complying with all levels of the law. (5)
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  • Write notes regarding evidence of violations to by-laws to formally document these violations at a later time. (1)
  • Write reminder notes concerning tasks to complete or instructions to provide to others. (1)
  • Write short reports to police departments about court appearances resulting from by-law infractions. (2)
  • Make a written record of correspondence, telephone calls and conversations for attachment to the original complaint cards. (2)
  • Write to by-law enforcement officials in other municipal jurisdictions to get information on how they handle certain types of violations. (2)
  • Fill out a summons with a narrative of the charge and the names and addresses of individuals attending court. (3)
  • Write incident reports for court reports. (3)
  • Prepare detailed analyses on by-law enforcement for council, making recommendations for revisions of bylaws and commenting on changes made to by-laws. (4)
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Document Use
  • Read computer printouts of parking ticket summaries. (Parking control officers) (1)
  • Read dog tags and lists of dog registrations to check whether particular animals are licensed. (Animal control officers) (1)
  • Complete timesheet. (1)
  • Read lists of subpoenas and court dates. (1)
  • Read dangerous goods labels affixed to cargo. (Transport enforcement officers) (1)
  • Use phone books to find the names and addresses of establishments to be visited. (Liquor control inspectors) (1)
  • Read lists of names of taxi owners and drivers, licence expiry information and licence renewal applications. (Taxi inspectors) (1)
  • Review photographs to verify if 'no parking' signs near infraction sites were visible or partly hidden by bushes. Photographs may be used as court evidence when detailing an offence. (Parking control officers) (2)
  • Use patrol logs to write dates, officers' names, time in and out of offices, descriptions of violations and complaints. (2)
  • Read equipment charts which outline the failure rates of various types of wheel lug nuts. (Transport enforcement officers) (2)
  • Read work schedules organized in tables. (2)
  • Read weight tables, giving the capacity and allowable loads of various types of trucks. (Transport enforcement officers) (2)
  • Read enforcement report forms when initiating investigations or charges. (2)
  • Read blueprints for the planning of landfill sites, evaluating how the blueprints relate to municipal zoning by-laws and proposed by-law changes. (Zoning inspectors) (3)
  • Plot information on graphs, showing trends in taxi violations over periods of time. (Taxi inspectors) (3)
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Digital Technology
  • Enter simple information in response to prompts on a screen such as name or licence number. (1)
  • Use word processing. For example, prepare letters and reports. (2)
  • Use a database. For example, find information about an operator or driver through a drivers' licence database. (2)
  • Use a spreadsheet. For example, collect data on the implementation of by-laws and calculate basic descriptive statistics such as averages. (3)
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Oral Communication
  • Interact with co-workers to share technical information, exchange ideas and give and receive advice. (2)
  • Listen to an answering machine in the office, taking note of complaints and requests you must respond to. (2)
  • Liaise with by-law enforcement officers or inspectors who have responsibilities in neighbouring geographic areas. (2)
  • Communicate with staff who provide office support services. (2)
  • Interact with a complainant and an accused by-law violator to negotiate an acceptable solution to a conflict about a by-law. (3)
  • Communicate with members of the public to provide information on the purpose and enforcement of by-laws. (3)
  • Interact with municipal officials and committees to discuss regulations, work loads and specific cases. (3)
  • Discuss proposed policy changes with supervisors and persuade them of the validity of dropping cases or pursuing them in a certain manner. (3)
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Money Math
  • Collect permit fees and issue receipts for amounts received, referring to fee schedules and indicating if payment was by cash, cheque or credit card. (1)
  • Enter amounts and totals for fines relating to by-law infractions. (1)
  • Multiply the mileage allowance by distance travelled for expense reports. (2)
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Scheduling or Budgeting and Accounting
  • Record and categorize money received from issuing permits. (1)
  • Make up work schedules for yourself and other members of your team. (2)
  • Control and monitor by-law enforcement budgets, by deciding the type and quantity of resources required for particular operations and ordering new resources when needed. (4)
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Measurement and Calculation
  • Measure the weight of vehicles inspected, ensuring weights are within allowable ranges. (1)
  • Measure the physical dimensions of establishments to verify the number of patrons to whom they are legally entitled to serve liquor. (1)
  • Measure the length, width and height of trucks, trailers and loads to ensure compliance with government regulations as set out in tables. (1)
  • Measure the distance between vehicles and various signs, laneways or obstructions to ensure by-laws are not being violated. (1)
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Data Analysis
  • Categorize types of permits issued and calculate averages by user groups. (2)
  • Compare taxi, dog control or other by-law enforcement statistics from one year to another. (3)
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Numerical Estimation
  • Estimate the distance between axles or the length of an overhang during a preliminary visual inspection to determine whether the vehicle should be inspected in a more detailed fashion. (1)
  • Estimate the distance of parked vehicles to sign posts by stepping out the measurement. (1)
  • Estimate the weight of a load of fresh lumber by assessing how big the logs are, the amount of moisture in the wood and how far they are from the top of the stakes. (3)
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Job Task Planning and Organizing
  • Complaints affecting public safety are given top priority for inspections, with other inspections taking place on a planned basis according to a long-range schedule. While inspections form the core of the work, data gathering from other jurisdictions is also important in terms of assessing possible policy changes in by-law enforcement. By-law enforcement and other regulatory officers plan their workload to take into account critical deadlines such as court schedules and dates for municipal committee meetings where by-law enforcement is reviewed and discussed. (2)
  • By-law enforcement and other regulatory officers prioritize their own tasks. For example, they determine patrol routes in their assigned areas and decide when to conduct office-based computer checks. Their job activities are determined by a standard framework set by government legislation and regulations. (2)
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Decision Making
  • Decide whether to take stray dogs to the pound or seek the owner. (1)
  • Decide whether a minor infraction should be followed up with a fine or simply with a warning. (2)
  • Decide the optimal time to respond to complaints about underage drinking. Decide whether it will be more effective to go to the site in mid-evening or near closing time, whether the police should be involved and how many people should be checked. (3)
  • Decide whether a person's vehicle should be towed away or merely tagged, based on the extent to which the vehicle is a hazard or serious obstruction to traffic or snow removal crews. (3)
  • Make decisions about whether to allow trucks with load infractions to return to the highway. These decisions are made considering the law, interpretation of policy, previous situations, the seriousness of the violation and the driver's attitude. (4)
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Problem Solving
  • Vehicles are parked in important fire routes. Follow set procedures and call towing companies. (1)
  • There is a difficulty in locating dog owners regarding complaints which have been made. After returning to the address several times, it may be necessary to search licence plates of cars to try to identify the person. (2)
  • A store owner is resisting to take down non-conforming signs. Negotiate time frames for the removal, allowing the owner to make other arrangements before removing the signs. (2)
  • Information is missing from a building permit application. Consider whether to delay the permit or to issue it with conditions attached. (2)
  • A person becomes hostile because he/she feels that their vehicle was ticketed unfairly. Judge the validity of the argument in determining whether to cancel the ticket. (2)
  • There is a dispute between apartment owners and tenants concerning noise or parking on front lawns. Explain the by-law provisions and seek a solution which is fair to both parties. (3)
  • An altercation erupts which threatens own personal security. Use two-way radios to contact police if necessary. (3)
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Finding Information
  • Find information on previous by-law violations by searching office databases. (1)
  • Consult city directories or property records to find the owners of abandoned buildings which present hazards to public safety. (2)
  • Scan newspapers to find possible violations of liquor licence rules, such as advertising of liquor prices or parties being held where licences were not obtained. (2)
  • Refer to the Highway Traffic Act to clarify legal definitions and regulations regarding commercial traffic. (2)
  • Conduct research on how other jurisdictions are handling specific by-law infractions. This involves locating and analyzing information from a number of other municipalities, using a variety of paper-based and computer sources as well as telephone and personal contact. It also involves research into both present and past regulations in the jurisdictions surveyed. (3)
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