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NOC Code: NOC Code: 6232 Occupation: Real Estate Agents and Salespersons
Occupation Description: Occupation Description:
Real estate agents and salespersons act as agents for the sale or purchase of houses, apartments, commercial buildings, land and other real estate and are employed in the real estate industry. Real estate agents and salespersons act as agents for the sale or purchase of houses, apartments, commercial buildings, land and other real estate and are employed in the real estate industry.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2 3 4
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3 4
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3 4
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read short text entries in forms. For example, read descriptions of houses, apartments, commercial buildings, land and other real estate in electronic list forms. (1)
  • Read memos and email messages. For example, read memos from head offices announcing policy changes. Read email messages from clients who request information on properties and describe their requirements for space, access and services. (2)
  • Read newspapers, trade magazines, bulletins and newsletters to maintain current knowledge of matters affecting real estate. For example, read newspapers to learn about national and local economic conditions and industrial activity. Read news reports from real estate councils on legal and disciplinary matters affecting real estate agents and brokerages. Read bulletins issued by financial institutions about new types of financing and mortgage terms, rates and amortization formulas. Read about market trends in real estate journals and in articles posted on the Canada Mortgage and Housing Corporation website. (3)
  • Read legislation to verify laws and regulations and to provide advice to clients. For example, review the Real Estate Act to verify conditions under which disclosure of designated and dual agency must be made. Read zoning regulations and bylaws to ascertain the absence of rules which may hinder the enjoyment of properties to be purchased by clients. Commercial real estate agents and brokers may interpret income tax regulations to assess returns on investments for income-producing real estate such as office and apartment buildings, industrial parks and shopping centres. (4)
  • Read clauses in contracts of purchase and sale, agreements to lease and other legal agreements submitted to clients by other agents. Read these texts carefully to ascertain that the terms and conditions reflect verbal agreements, protect clients' interests and are legally binding. For example, a property purchaser's agent may review clauses in an agreement of purchase and sale which describes financing arrangements, renovations to be undertaken by vendors to meet building code standards and arrangements for inspection. (4)
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Writing
  • Write short text entries in forms and notes. For example, summarize conversations about locations, floor plans and other requirements in referral forms for other agents. (1)
  • Write email messages, notices, memos and letters. For example, write email messages to confirm appointments and inform clients about price reductions on properties of interest. Residential real estate agents write notices to tenants about apartment showing times and congratulation letters to clients on the first anniversaries of their house purchases. Real estate sales supervisors may write memos to agents to provide direction, ask for information and respond to enquiries. (2)
  • Write text for property listings, advertisements and other marketing materials. For example, write attention-catching descriptions and headlines for property listings, feature sheets and advertisements in newspapers, real estate magazines, television programs and Internet sites. Use plain language, short sentences and startling statements to bring out the selling features of houses, condominium units, commercial spaces and other real estate. Write direct marketing letters, advertorials, consumer contests and texts for websites to introduce yourself, describe your services and relevant experience, and solicit business from prospective property purchasers and vendors. (3)
  • Write clauses in legal agreements such as contracts of purchase and sale, and agreements to lease. Be explicit and precise to ensure that all concerned parties share a common understanding of the agreements' terms and conditions. For example, write clauses in purchase agreements to describe the conditions of properties and repairs which must be made before sales are completed. Commercial real estate agents and brokers may write leases to specify financial arrangements and to stipulate occupancy details such as common area access, garbage disposal, security, ownership of leasehold improvements, snow removal and parking lot assignments. (3)
  • Write reports such as comparative market analyses and marketing plans. For example, write comparative market analysis reports to summarize findings from property appraisals and business assessments, to present your opinions regarding the values of properties and to recommend appropriate improvements to clients. In these reports, describe estimation methodologies, discuss findings and offer opinions, conclusions and recommendations. Real estate sales supervisors may prepare marketing plans to enable agents to pursue opportunities that will be profitable. Commercial real estate agents and brokers may write reports evaluating and recommending investment options to prospective buyers. (4)
  • Write articles for newspapers, trade magazines, bulletins and newsletters. For example, residential real estate agents may write articles about open houses and their effectiveness in creating a sense of urgency among potential buyers. They must address key questions about the purchase and sale of properties in an effective manner. Agents specialized in rural real estate may write about the need to document unused wells on farms. Commercial real estate brokers may write buying tips for those wishing to invest in income-producing real estate such as office and apartment buildings, industrial parks and shopping centres. They may have to gather, select and rewrite information from various sources for a mixed audience of real estate buyers, vendors and financial specialists. (4)
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Document Use
  • Locate data on signs and labels. For example, scan Open House, For Sale, For Rent and other signs to locate real estate companies' and agents' names and telephone numbers. Scan labels on file folders for clients' names, dates and identification numbers. Scan labels on hot water tanks to identify capacities. (1)
  • Locate data in lists, tables and schedules. For example, scan menus to locate search options on the Multiple Listing Service website. Scan tables to locate real median household incomes for various metropolitan areas. Scan appointment schedules and daily planners to locate property-showing times and locations. (2)
  • Enter data into tables and schedules. For example, enter real estate sales goals and actual sales into spreadsheets. Enter clients' names and phone numbers into daily planners and appointment schedules. (2)
  • Locate data in entry forms. For example, scan open house guest registration forms to locate the names, addresses and phone numbers of prospective purchasers. Scan rental application forms to locate data on prospective tenants' occupations, present and prior employers, salaries, addresses, financial obligations and personal references. Rural real estate specialists may scan well water analysis reports to locate data on wells' locations, conditions and pumping systems. (2)
  • Locate data and identify trends in graphs. For example, scan graphs to identify trends in the construction, sale, resale and rental of houses, condominium apartments, commercial spaces and other real estate. (3)
  • Locate data in scale drawings and maps. For example, scan survey and floor plans to locate the dimensions and boundary angles of properties to be sold. Scan civic planning maps to locate data about the zoning classifications and acreages of properties. (3)
  • Complete forms such as property listings, listing agreements, purchase offers, counter offers, contracts of purchase and sale, agreements to lease, dual agency agreements, fee agreements and open house forms. Combine data from several sources to complete such forms as required. For example, enter asking prices, taxes, lot and room dimensions, construction years and other property data into Multiple Listing Service, proprietary and real estate board database forms. Enter transaction, deposit and commission amounts and contact information about sellers, buyers and listing, co-operating and referral brokers into trade record sheets. (3)
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Computer Use
  • Use communications software. For example, use email programs to exchange messages with other agents and send property listings and feature sheets to potential buyers. Create and maintain email distribution lists. (2)
  • Use databases. For example, enter, update and retrieve addresses, asking prices, taxes, lot and room dimensions and other property data from Multiple Listing Service, proprietary and real estate board databases. Search, display and print data from these databases. (2)
  • Use graphics software. For example, use graphics software such as Photoshop and PhotoPaint to edit and format digital photos downloaded from a camera before exporting them into Multiple Listing Service files and feature sheets. (2)
  • Use Internet browsers such as Explorer to obtain information about mortgage products and rates, building construction and real estate market trends. Use these browsers to access the Multiple Listing Service and the websites of financial institutions, real estate boards and other agents. Use website management software to create virtual tours and web pages for listed properties. (3)
  • Write, edit and format notices, memos, letters, advertisements, legal agreements, reports and newspaper articles using word processing programs such as Word. Supplement text with imported logos, letterheads, photographs and floor plans. (3)
  • Use bookkeeping, billing and accounting software. For example, calculate monthly capital and interest payments, amortization periods and remaining balances using mortgage calculation programs such as Mortgage Wizard Plus. Use accounting programs such as Acomba, QuickBooks and Simply Accounting to record financial transactions and prepare monthly financial statements, including balance sheets and income and expense statements. Use real estate analysis software to calculate net effective rents and returns on investments for income-producing real estate. (3)
  • Use spreadsheets. For example, create spreadsheets to track property sales and transaction details and to display interest rate, mortgage loan repayment and future value calculations. Create spreadsheets to monitor business expenses and production costs. Embed formulas to perform calculations. (3)
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Oral Communication
  • Interact with co-workers and colleagues to coordinate the purchase, sale, rental and exchange of houses, apartments, commercial spaces and other real estate. For example, ask office secretaries to retrieve documents from clients' files. Phone lawyers or notaries to set up appointments for the signature of purchase and sale agreements. Talk to mortgage brokers and loan officers to enquire about the approval of clients' mortgages. Speak to building inspectors to request their services on behalf of clients. Commercial real estate agents and brokers may phone property appraisers to obtain their assistance in valuating income-producing real estate such as office and apartment buildings, industrial parks and shopping centres. Rural real estate specialists may phone well-testing services to verify when well water analysis reports will be ready. (1)
  • Solicit business opportunities from clients and prospective clients. For example, a real estate agent may ask the owners of a closed and unlisted building whether they would be willing to sell it to a client who needs a neighbourhood office. (2)
  • Discuss real estate work with other agents, supervisors and brokers. For example, real estate agents may interact with brokers and supervisors to define sales objectives and discuss progress towards them. They may discuss procedures, challenges and opportunities, obtain guidance about legal and ethical matters and provide updates on the status of ongoing property and land purchase and sale negotiations. They may also exchange information about clients' needs and obtain referrals. (2)
  • Counsel and advise clients about the purchase and sale of houses, apartments, commercial buildings, land and other real estate. For example, interact with buyers to assist them in selecting, visiting, inspecting, evaluating and making offers of purchase on real estate properties for personal occupancy and for investment purposes. Interact with real estate vendors to help them in identifying selling features, targeting markets, establishing fair asking prices, developing marketing plans, preparing properties for visits and open houses and assessing purchase offers received from prospective buyers. (3)
  • Make presentations to co-workers, colleagues, clients and community groups. For example, a residential real estate agent may talk to a group of new immigrants about the legal, technical and personal matters involved in buying a home in Canada. People attending this type of presentation may be unfamiliar with the topics presented so the agent may need to adapt presentation style and language. A commercial real estate agent may deliver a presentation to a group of clients and prospective clients about real estate investment methods, types of income-producing real estate, levels of risk, projected economic conditions and expected market demands. (4)
  • Negotiate agreements on behalf of clients. For example, negotiate agreements for the purchase, sale, rental, lease and exchange of houses, apartments, commercial spaces and other real estate on behalf of clients. Discuss offers and suggest counter-offers. Use persuasive arguments to obtain the prices, terms and conditions which will be the most advantageous for clients. (4)
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Money Math
  • Calculate and verify purchase order amounts. For example, calculate line amounts, taxes and totals on purchase orders for newspaper and real estate guide advertisements. (3)
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Scheduling or Budgeting and Accounting
  • Calculate amounts receivable from property and land buyers. For example, calculate closing amounts for property sales. Subtract deposit amounts from total transaction amounts. (1)
  • Set personal appointment schedules. Allow enough time in between property showings and other appointments to return calls and complete documents. Adjust your schedule because of unexpected events. (2)
  • Draw up budgets for prospective real estate buyers. For example, calculate monthly capital and interest payments on clients' mortgages taking into consideration total mortgage loan amounts, amortization periods, terms, interest rates and payment frequencies. Suggest adjustments to clients' budgets to account for immediate repairs and improvements needed. (3)
  • Calculate the values of penalties for breaking leases in office and apartment buildings, industrial parks and shopping centres. For example, a commercial real estate agent may calculate the value of a penalty for breaking a lease in a client's apartment building. The agent adds rents due to the end of the lease, costs described by penalty clauses in the lease and the value of abandoned leasehold improvements. (3)
  • Calculate commission amounts for listing, co-operating and referring brokers and agents involved in the sale of houses, condominium apartments, commercial spaces, land and other real estate. Multiply transaction amounts by commission percentage rates, deduct listing service and office fees and add applicable sales taxes. (3)
  • Prepare financial statements. For example, real estate agents may prepare monthly balance sheets, income and expense statements and statements of cash flows. (4)
  • Calculate the net present and future values of rental income, net effective rents and returns on investments for income-producing properties such as office and apartment buildings, industrial parks and shopping centres. For example, a commercial broker may calculate the net present value of rental income which a client would receive from a leased property. The broker has to take into account the total rental income and expenses to be incurred over the term to obtain the total net operating income and calculate the net present value of this income at a given percentage rate. (4)
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Measurement and Calculation
  • Measure sizes and distances using common measuring tools. For example, a real estate agent may use a stride tape to measure the perimeter of a lot. (1)
  • Calculate physical dimensions and scale distances for properties to be sold. For example, measure scale distances on floor plans, convert them to actual distances and calculate areas of rooms, decks and hallways. (3)
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Data Analysis
  • Compare mortgage interest rates and repayment plans among financial institutions to determine competitiveness. (2)
  • Analyse data on the construction, sale, resale and rental of houses, condominium apartments, commercial developments and other real estate to identify real estate market trends and adapt sales strategies accordingly. (3)
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Numerical Estimation
  • Estimate times needed to perform job duties. For example, estimate times needed to visit, inspect and show properties using past experience as a guide. Estimate travelling times between properties to minimize driving and maximize the numbers of clients handled and properties visited, inspected and shown each day. (2)
  • Estimate real estate volumes for upcoming seasons. Consider real estate market trends, the strength of national and local economies and the general business climate to predict sales opportunities that will be available. (2)
  • Estimate property values. For example, a real estate agent may estimate the initial selling price of a condominium unit by comparing it to similar units and considering factors such as its size, age, attractiveness, construction materials, renovations, location and access to schools, shopping and transit routes. (3)
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Job Task Planning and Organizing
  • Real estate agents and salespersons plan and organize their job tasks to meet the needs of clients and maximize sales of houses, apartments, commercial buildings, land and other real estate. Their ability to manage priorities, schedule their own activities and coordinate them with those of others is critical to their jobs. Missed appointments, new information and unforeseen circumstances such as road closures may force them to reorganize job tasks frequently. Real estate agents and salespersons play a central role in organizing, planning and scheduling real estate services and may contribute to long-term and strategic planning for their organizations. They may be responsible for assigning tasks to other real estate agents, secretaries and receptionists. (4)
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Decision Making
  • Decide to accept some clients' mandates and to refer others to co-workers. For example, decide to refer clients wishing to invest in income-producing real estate to co-workers who handle commercial real estate. (2)
  • Select houses, apartments, commercial buildings, land and other real estate to show clients. Make selections in the light of real estate descriptions and client's needs, preferences, budgets, expectations and timeframes. (2)
  • Select content, media and tools for property advertisements and other marketing. For example, select features to emphasize for property listings, feature sheets and advertisements. Select media such as newspapers, television networks, Internet sites and real estate magazines for property advertisements. Select promotional tools such as open houses, marketing letters, advertorials, consumer contests and websites to introduce yourself, describe your services and relevant experience and solicit business from prospective property purchasers and vendors. (3)
  • Select clauses to include in legal agreements for the purchase, sale, rental, lease and exchange of houses, apartments, commercial spaces and other real estate. For example, commercial real estate agents and brokers may select clauses to include in agreements to lease to stipulate occupancy details such as common area access, garbage disposal, security, ownership of leasehold improvements, snow removal and parking spots provided. They use their professional knowledge to serve their clients' best interests and respect real estate law. (3)
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Problem Solving
  • Find that some clients and colleagues miss appointments and others arrive late. Diplomatically remind such clients and colleagues that you have a busy schedule and that will not accommodate late arrivals and cancellations. (1)
  • Sometimes discover buyers and sellers who try to make side deals on sale conditions without informing you. Remind both parties of their legal obligations towards real estate agents and closely monitor subsequent actions. (2)
  • Real estate transactions cannot be completed because financing is not approved. Contact clients and mortgage brokers to determine why financing was declined and what can be done to rectify the situations. Try to find alternate financing options as appropriate. (3)
  • Find that unforeseen circumstances and new information complicate ongoing real estate transactions. For example, a real estate agent renting office space on behalf of a client cannot complete a lease signing because the lessee feels that washroom facilities are inadequate. The agent tries to convince the owner to improve facilities and the prospective lessee to cover part of the cost as leasehold improvements. An agent conducting a final inspection of the house just purchased by clients may discover that brand new appliances which were part of the transaction have been replaced by old ones. The purchasing agent contacts the selling agent to determine why the new appliances are not in the house and arranges for either their return or a reduction in the selling price equivalent to their value. (3)
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Finding Information
  • Find information about legal terms which are not familiar by searching real estate encyclopaedias and provincial reference manuals. (2)
  • Find information about clients. For example, find information about potential clients by contacting co-workers, friends, relatives, former clients, financial planners, bankers, open house participants and referees and by reading business and obituary pages in newspapers. (3)
  • Find information about properties listed for sale and for rent. For example, find information about properties suited to clients' needs by consulting co-workers and colleagues, reading advertisements in newspapers, real estate magazines and other media and by searching Multiple Listing Service, proprietary and real estate board databases. (3)
  • Find information about legal and regulatory matters affecting property sales. For example, find information about rules and regulations affecting real estate sales by consulting building inspectors and by reading building codes and zoning regulations. (3)
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Critical Thinking
  • Assess the appeal, marketability and condition of properties. Inspect properties and take note of fireplaces, air conditioning, upgraded floor coverings and other selling attributes. Detect additions and renovations that break zoning and building codes. Compare similar properties, considering factors such as size, age, construction materials, recent renovations and access to schools, shopping and transport routes. At the conclusion of these assessments, recommend repairs, improvements and other actions as appropriate. (3)
  • Assess the suitability of real estate for particular clients. For example, assess the suitability of properties for commercial, industrial and institutional uses. Consider aspects such as neighbouring business types and local zoning regulations. (3)
  • Evaluate the acceptability of offers and agreements proposed to clients by other parties. Verify that prices, occupancy dates, inclusions, exclusions, usage constraints and other clauses meet clients' needs, expectations and timeframes. As a result of these evaluations, recommend counter-offers and adjustments to agreements as appropriate. (3)
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