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OSP Occupational Profile

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NOC Code: NOC Code: 6271 Occupation: Hairstylists
Occupation Description: Occupation Description:
Hairstylists cut and style hair and perform related services. They are employed in hairstyling or hairdressing salons, barbershops, vocational schools, healthcare establishments and theatre, film and television establishments. Hairstylists cut and style hair and perform related services. They are employed in hairstyling or hairdressing salons, barbershops, vocational schools, healthcare establishments and theatre, film and television establishments.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read instructions, precautions and other short text entries on labels, product inserts, customers' history cards and forms, such as supplier invoices, e.g. read instructions on labels for maintaining, sanitizing and disinfecting equipment. (1)
  • Read comment cards and letters, e.g. read comment cards written by customers to learn their opinions about the services and products they purchased. (2)
  • Read descriptions of new products in catalogues and brochures, e.g. read brochures describing how the use of ceramic hair dryers will improve the appearance of hair. (2)
  • Read short memos, notices and bulletins, e.g. read notices outlining changes to prices, hours of work and housekeeping procedures. (2)
  • Read articles on websites and in trade magazines to stay informed about industry trends and developments, e.g. self-employed hairstylists and barbers read articles on the Internet to learn about pricing strategies. (3)
  • Read manuals to learn about policies and procedures, e.g. read policy manuals that describe dress codes, hours of work and practices to ensure cleanliness. (3)
  • Read regulations, chair-rental contracts and agreements outlining salaries and commissions, e.g. self-employed hairstylists and barbers working out of private residences read city bylaws to determine licensing requirements and allowable business practices. (4)
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Writing
  • Write short reminder notes and comments on customer history cards, e.g. write notes to record events, such as problems with hair colouring dyes, on customer history cards. (1)
  • Write reminders and short notes, e.g. write short notes to co-workers to explain special orders. (1)
  • Write letters and updates, e.g. write letters and updates to inform customers about special promotions and upcoming fashion shows. (2)
  • Write information on website blogs and forums, e.g. write blogs to exchange ideas about fashion trends with other hairstylists and barbers. (2)
  • Write letters to suppliers and manufacturers expressing opinions about specific products and services. (2)
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Document Use
  • Complete a variety of forms, e.g. enter operating data, such as number of clients served, in monthly business summary forms. (1)
  • Locate information contained on labels, e.g. scan labels on product packaging to learn about ingredients, storage techniques and safety hazards. (1)
  • View procedures described in line-art diagrams and photograph sequences, e.g. scan a series of line-art diagrams to learn how to reproduce hairstyles by dividing and cutting sections of hair at different lengths and angles. (2)
  • Review specifications on colour charts and tables to locate product names, identification numbers, processing times and mixing ratios for peroxides and colouring agents. (3)
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Computer Use
  • Use text messaging software to confirm appointments with customers. (1)
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (1)
  • Use word processing software to write letters and produce promotional material, such as signs. (2)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners, scales and touch-screens. (2)
  • Use digital cameras and software applications to take and upload digital photographs onto websites, including social media sites. (2)
  • Use the Internet to access training courses and seminars offered by apprenticeship trainers, suppliers and employers. (2)
  • Use the Internet to access social media tools that allow you to share information and photographs with colleagues and customers. (2)
  • Use salon-management software to input customer and product data and to query inventory quantities, upcoming appointments and customer names, phone numbers and hairstyle preferences. (2)
  • Use salon-management software to input and track sales and commissions and to produce and print reports, such as payment method summaries, product sales summaries and income and expense statements. (2)
  • Use communications software to send and receive email confirming customers' appointments. (2)
  • Use Internet browsers and search engines to access websites operated by suppliers and product manufacturers. (2)
  • Use Internet browsers to research fashion trends and products, such as shampoos and conditioners. (2)
  • Use the Internet to access blogs and web forums where you seek and offer advice about fashion trends and hairstyling issues. (2)
  • Use advanced features in computer-assisted-design (CAD) programs to create images of what hairstyles could look like. (3)
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Oral Communication
  • Greet customers in person, listen to voicemail messages and respond to questions over the telephone. (1)
  • Participate in staff meetings, e.g. speak with other hairstylists and barbers about product trends and matters relating to customer service during staff meetings. (2)
  • Talk with customers about a wide variety of topics, e.g. discuss fashion trends with customers and the hairstyle choices best suited to their facial features and lifestyle preferences. (2)
  • Exchange information with helpers, co-workers, suppliers and supervisors, e.g. instruct apprentices in how to wash hair and use equipment, such as hair straightening tools and blow dryers. (2)
  • Talk with distressed and unsatisfied customers to provide reassurance and resolve conflicts, e.g. reassure and calm distressed customers with badly damaged hair by explaining hair restoration procedures. (3)
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Money Math
  • Make payments for supplies, such as shampoos and conditioners, using purchase orders, cash and credit cards. (1)
  • Prepare bills and collect cash, debit and credit card payments for hairstyling and related services. Charge set rates for the services performed and add applicable taxes, such as HST. (2)
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Scheduling or Budgeting and Accounting
  • Reconcile cash floats and prepare financial summaries. Separate, count and record cash and credit receipts. Calculate totals for deposit slips and closeout books. (2)
  • Reconcile payments and commissions received from salon owners to your financial records. (2)
  • Schedule appointments of varying lengths to accommodate customers and minimize slack time. Choose dates, times and intervals between appointments to ensure sufficient time is available to complete scheduled services and minimize down time. (2)
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Measurement and Calculation
  • Measure amounts of fluids, such as colouring solutions, peroxides and disinfectants, using graduated beakers and tubes. (1)
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Data Analysis
  • Compare measurements of time, temperature and fluid volume to specifications outlined in product information sheets and colour charts. (1)
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Numerical Estimation
  • Estimate length of hair being cut. Use your fingers, combs and clipper guards as approximate guides to determine lengths. (1)
  • Estimate the requirements for supplies, such as shampoos and conditioners. Factors include current inventory levels and the number of customers you expect to serve. (2)
  • Estimate the amount of time it will take to complete appointments. Consider the services being delivered, the condition of hair, times specified on product information sheets and the amount of time previously needed for similar tasks. (2)
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Job Task Planning and Organizing
  • Hairstylists and barbers organize their daily activities to accommodate scheduled and walk-in customers. Hairstylists and barbers who work in larger salons and retail chains do not normally schedule their own appointments. They accept customers without appointments as time permits. Self-employed stylists organize their own appointments. Hairstylists and barbers occasionally experience scheduling disruptions when customers arrive late or when they are double-booked, but generally they are able to get back on schedule within a short period of time. Their tasks are generally repetitive in nature. (2)
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Decision Making
  • Select the tools and products required to create specific hairstyles. Select from a variety of tools, such as electric clippers, rollers and styling irons, and products, such as colouring agents, peroxides, shampoos and conditioners, to create various hairstyles. (1)
  • Decide how to modify hairstyles to meet a customer's needs and expectations. Consider customer preferences and how hairstyles can be modified to complement facial features and skin tones. (2)
  • Choose methods to repair and colour chemically damaged hair. Consider customers' hairstyles, colour preferences and hair condition when choosing products that would be most restorative. (2)
  • Set fees for services, such as colouring, perms, cuts and styling. Consider the fees charged by competing hairstylists and barbers and factors, such as the location of your salon, the size of your existing customer base and the number of walk-in clients you get. (3)
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Problem Solving
  • Fall behind schedule because of delays created by late and double-booked customers. Apologize to customers inconvenienced by delays and request help from co-workers to get back on schedule. (1)
  • Discover that customers are dissatisfied with the services they have received. Talk to customers to determine the source of the dissatisfaction. You may re-cut, re-colour and re-style hair as requested. (2)
  • Find that chemical treatments result in unexpected hair colours. After consoling the customer, use peroxides to remove the unwanted colour and then apply colouring agents and special conditioners to obtain the desired colours and minimize hair damage. Offer the customer price discounts or free products and note the incidents in the customer's history card. (2)
  • Discover that customers have contagious skin and hair conditions. Speak with customers to determine the seriousness of their conditions and you may ask them to leave to avoid infecting others. Sanitize and disinfect equipment and tools that may have been contaminated. (2)
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Finding Information
  • Locate specifications, such as application times, colour codes, grey coverage and ingredients, by scanning product labels, packaging and information posted on manufacturers' websites and by talking with suppliers and other hairstylists and barbers. (2)
  • Locate information about customers, such as their hairstyle and colour preferences and the names and ages of their children, by asking them questions and reviewing customer history cards. (2)
  • Find information about fashion and fashion trends by observing hairstyles worn by models, musicians and actors and by talking with suppliers and other hairstylists and barbers. (2)
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Critical Thinking
  • Judge the performance of hair-care products such as colouring agents, shampoos and conditioners by considering the effects these products have on customers' hair. (1)
  • Assess the competence and attitudes of helpers and apprentices. Observe the worker's technical skills, efficiency and attitude when interacting with co-workers and customers. (2)
  • Judge the suitability of customers' hairstyle choices. Consider bone structure, facial shape, hair growth pattern, ear and nose size, skin tone and eye colour. (2)
  • Evaluate the condition of hair and scalps to determine treatment and hairstyle options. Evaluate the health and condition of hair by observing features such as the hair porosity, elasticity, density and texture. Assess the condition of scalps by noting cuts, abrasions and signs of psoriasis and head lice. (2)
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