Ontario Skills Passport
Layout structure
header
Header structure
header
navigation
Display Noc
OSP Occupational Profile

OSP Occupational Profile

Print Occupational Profile

Display page browsing back option list
Display page browsing back option list <<Back
Display Noc Details
NOC Code: NOC Code: 6432 Occupation: Pursers and Flight Attendants
Occupation Description: Occupation Description:
Airline pursers and flight attendants ensure the safety and comfort of passengers during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour or cruise boat companies. Airline pursers and flight attendants ensure the safety and comfort of passengers during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour or cruise boat companies.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading Text
  • Read short text entries in forms, e.g. read short maintenance log entries to learn about the status of needed repairs. (1)
  • Read scripted announcements, e.g. flight attendants read scripts to provide safety information to passengers at the beginning of flights. (1)
  • Read memos and bulletins, e.g. ship pursers read memos to learn about changes to their company's record keeping systems. (2)
  • Read group-client files and function sheets, e.g. ship pursers read function sheets to learn about upcoming activities. (2)
  • Read amendments issued by regulatory bodies, e.g. read amendments issued by Transport Canada to learn about changes to flight attendant training requirements. (3)
  • Read a variety of manuals, such as fleet operation, training and safety manuals and human resources handbooks. (3)
  • Read regulations issued by organizations, such as Transport Canada, to learn the practices and protocols that govern their actions in emergency situations. (4)
  • Read contracts, e.g. ship pursers read contracts between the cruise companies and clients to learn about fees, dates, times and required deposits. (4)
Back to Top

Writing
  • Write logbook entries, e.g. flight attendants write logbook entries to record details about malfunctioning equipment. (1)
  • Write reminders and short notes, e.g. write short notes to remind co-workers of tasks and activities that must be performed during flights and cruises. (1)
  • Write short comments on a variety of forms, e.g. write comments on maintenance (snag) forms to note malfunctions, such as burned out light bulbs and inoperative personal entertainment systems. (2)
  • Write incident reports, e.g. write incident reports to document events, such as incidents involving intoxicated passengers and medical emergencies. (3)
Back to Top

Document Use
  • Enter data in tags, e.g. enter data onto tags that are used to seal and tamper-proof canisters. (1)
  • Locate information, such as names and citizenship, on travel documents and boarding passes. (1)
  • Observe hazard symbols on sign, labels and packaging, e.g. learn about electrical shock and fire hazards by observing symbols posted on equipment. (1)
  • View diagrams and photographs, e.g. use diagrams to locate fire extinguishers and other emergency equipment. (2)
  • Complete a variety of checklists, e.g. flight attendants enter data and check boxes to complete pre-flight checklists. (2)
  • Locate information in schedules, e.g. ship pursers use schedules to locate dates and travel times between ports of call. (2)
  • Locate data in forms, e.g. locate information dates, times and quantities in inventory count forms. (2)
  • Enter data into forms, e.g. flight attendants enter data, such as passport numbers, destinations, names, addresses, dates, times and flight numbers, to complete custom declaration forms. (2)
  • Locate data in manifests, e.g. flight attendants use flight manifests to locate the names of crew, locations of occupied and vacant seats and the names and locations of passengers with special needs. (3)
Back to Top

Computer Use
  • Operate entertainment systems, e.g. flight attendants operate entertainment systems for the enjoyment of passengers. (1)
  • Operate hand-held point-of-sale equipment to complete on-board purchases of products, food and beverages made by passengers. (1)
  • Use electronic office equipment, e.g. ship pursers use printers, scanners and fax machines to perform their duties. (1)
  • Operate hand-held personal digital assistant (PDA) devices, e.g. ship pursers use smartphones to access and send texts and email messages to passengers and co-workers. (1)
  • Use Internet-based web applications for schedule bidding, trip trades and swaps, vacation bidding and position bidding. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use specialized databases, e.g. flight attendants use databases to retrieve flight schedules. Ship pursers use databases to enter and locate information in time sheets. (2)
  • Use word processing programs, e.g. ship pursers may use basic features of word processing programs to write, format and edit memos and bulletins. (2)
  • Use communications software, e.g. ship pursers use communication software to exchange email and text messages with passengers and co-workers. (2)
  • Use spreadsheets, e.g. ship pursers use spreadsheets to track inventory, revenues and time cards. (3)
Back to Top

Oral Communication
  • Listen to announcements, e.g. listen to announcements made by captains and first officers to learn about arrival times and upcoming weather. (1)
  • Make announcements over public address systems, e.g. use public address systems to provide passengers with information prior to take-off. (1)
  • Greet passengers as they board airplanes and ships. (1)
  • Exchange general information with passengers, e.g. flight attendants speak with passengers to determine their food choices and need for service items, such as pillows, blankets and headsets. (2)
  • Exchange information with suppliers and servicers, e.g. ship pursers speak with suppliers, such as liquor salespersons, caterers and entertainers, to arrange for deliveries and services. (2)
  • Provide instructions to passengers, e.g. flight attendants provide instructions to passengers seated next to emergency exits. (2)
  • Exchange information with co-workers, e.g. flight attendants talk to co-workers to coordinate activities, such as food and drink service. (2)
  • Speak with disgruntled, non-compliant, fearful and intoxicated passengers, e.g. flight attendants speak with disgruntled passengers to learn about their complaints and to offer suggestions and solutions. (3)
  • Participate in meetings, e.g. take part in group discussions about how to maintain safe work conditions. (3)
  • Provide detailed information and instructions in emergency situations, e.g. senior flight attendants respond to in-flight medical emergencies and provide detailed instructions and information to co-workers and medical responders. (3)
Back to Top

Money Math
  • Count money and provide cash, e.g. ship pursers count money from video machines and provide cash to casino lottery winners. (1)
  • Accept credit and debit card payments for on-board purchases. (1)
Back to Top

Scheduling or Budgeting and Accounting
  • Calculate and handle petty cash account for purchasing supplies. (1)
  • Compile financial summaries, reconcile accounts and prepare month end reports, e.g. ship pursers reconcile the purchases made by passengers at the end of their shifts. (2)
  • Calculate receipts, e.g. ship pursers calculate fees for bar service, staff, food, gratuities and taxes. (2)
Back to Top

Measurement and Calculation
  • Count inventory, e.g. ship pursers count inventory of galley and bar items. (1)
Back to Top

Data Analysis
  • Compare the quantity of food and beverage items to the pre-order requirements. (1)
  • Compare measurements of temperature and pressure to normal operating ranges. (1)
Back to Top

Numerical Estimation
  • Estimate the length of time remaining in a flight or cruise to anticipate when food services are to end. (1)
  • Estimate the amount of supplies that are needed, e.g. ship pursers estimate the amount of supplies, such as soft drinks and ice cream, required for a crossing. (2)
Back to Top

Job Task Planning and Organizing
  • Pursers and flight attendants plan for each new sailing and flight. Since the turnaround time between trips may be very short, their planning must take into account the need to disembark and load passengers and supplies in short time periods. Tasks are repetitive, but variables, such as weather and the behaviour of passengers, present a unique set of challenges each trip. (2)
Back to Top

Decision Making
  • Decide to suspend food or drink service, e.g. decide to stop serving alcohol to passengers who appear intoxicated. (2)
  • Decide when a health emergency is urgent enough to inform the captain. (2)
  • Decide how to best serve passengers with special needs. Consider the ages of the passengers and the nature of their special needs. (2)
  • Decide how to deal with passengers who are loud, aggressive and intoxicated. Consult with co-workers and refer to established protocols to determine a course of action. (3)
Back to Top

Problem Solving
  • Discover that passengers are in possession of dangerous substances. Refer to safety protocols and speak with senior co-workers to determine an appropriate course of action. (2)
  • Encounter passengers who are loud, aggressive and intoxicated. Consult with co-workers to determine an appropriate course of action and speak with the passenger to de-escalate the situation. (3)
  • Encounter passengers in medical distress. Request the assistance of passengers with medical training. Administer prescribed levels of first-aid. If no medically-certified passengers are on board, use Med Link to contact ground-based medical personnel and follow their instructions. Assist emergency responders at ports of call and airports, as required. (3)
Back to Top

Finding Information
  • Locate information about protocols to follow by speaking with co-workers and reading manuals issued by regulatory bodies and the company. (1)
  • Learn about the special needs of passengers by referring to files, manifests and by speaking with them directly. (2)
Back to Top

Critical Thinking
  • Evaluate a plane's readiness for takeoff and landing. Consider the preparedness of co-workers, the condition of on-board equipment and the safety of passenger cabins, such as access to emergency exits. (2)
  • Evaluate a passenger's level of intoxication. Consider the passenger's behaviour, evidence of intoxication, such as slurred speech and the amount of alcohol the passenger has consumed. (2)
  • Evaluate passengers' health and wellness. Consider signs of distress, such as laboured breathing, and information provided by the passenger and their families. (3)
Back to Top

footer