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OSP Occupational Profile

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NOC Code: NOC Code: 6434 Occupation: Ticket and Cargo Agents and Related Clerks (Except Airline)
Occupation Description: Occupation Description:
Ticket and cargo agents and related clerks (except airline), quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, steamship lines, boat cruise operators, and other public transit establishments and by travel wholesalers. Ticket and cargo agents and related clerks (except airline), quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, steamship lines, boat cruise operators, and other public transit establishments and by travel wholesalers.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Skill levels are assigned to tasks: Level 1 tasks are the least complex and level 4 or 5 tasks (depending upon the specific skill) are the most complex. Skill levels are associated with workplace tasks and not the workers performing these tasks.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Text Reading Text 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Computer Use Computer Use 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

Reading Text
  • Read special instructions on courier packages. (1)
  • Review contracts with clients to check the accuracy of dates, boarding times, names, advance payment, total cost of trip and taxes. (2)
  • Read faxes, interoffice bulletins, memos, email and letters which request information or provide updates on policy or schedule and route changes. (2)
  • Read brochures or magazines describing tour packages. (2)
  • Read regulation or policy manuals such as when unsure about shipping certain items or to become familiar with changes in customs regulations. (3)
  • Read computer manuals to understand various functions. (3)
  • Read letters from the coast guard on regulations concerning such matters as, radio licensing, dangerous cargo and spills to apply them to the company's operations. (4)
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  • Write way bills or complete bill of lading forms for packages. (1)
  • Enter information on the computerized reservation system using pre-formatted data entry screens. (1)
  • Complete forms such as insurance, damage or loss forms. (1)
  • Write in a log to record information and incidents. (1)
  • Complete form letters to attach to tickets. (1)
  • Write reminders notes and notes to others to convey information. (1)
  • Write schedules for travellers. (2)
  • Write letters to respond to requests for information, to find out about lost or missing items, to reply to customer complaints, to outline itineraries or to follow up on inquiries. (3)
  • Write proposals or price quotes for customers based on the information that they provide. (3)
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Document Use
  • Read address labels on packages, freight or luggage. (1)
  • Read signs and labels on dangerous goods for handling precautions. (1)
  • Read stamps and labels on tickets indicating dates and special services. (1)
  • Read phone lists, customer or passenger lists and lists of agencies. (1)
  • Read telexes listing arrival times and service requirements for ships. (1)
  • Use diagrams of container sizes to assist customers in deciding which container to use for shipping. (2)
  • Read floor plan sketches of staterooms, cabins and different ships to show clients available space or to find the locations of cabins that can be reserved. (2)
  • Read schedules and timetables to answer customers' questions about departure and arrival times, to quote prices or to determine package arrival times. (2)
  • Fill out client profiles with information about the client such as their budget, number of guests, entertainment, menus, dates, times, length of cruise and type of service. (2)
  • Complete waybills or bill of lading forms by writing the destinations of the parcels, who they are from, their weight and size and an evaluation for insurance purposes. (2)
  • Fill in supply order forms or cash deposit forms. (2)
  • Complete import and export forms. (2)
  • Read maps to provide information on trips or to locate routes for package delivery. (2)
  • Enter information on the computer such as ticket or shipping information, using pre-formatted data entry screens. (2)
  • Read completed insurance forms and use tables to determine insurance rates. (2)
  • Read tide tables and marine charts to plan times and routes of trips. (3)
  • Read and plot information on charts or graphs, such as sales graphs. (3)
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Computer Use
  • Use computer applications. For example, enter codes and words into a computerized ticketing system. (1)
  • Use a database. For example, enter names and addresses of consignee and shipper along with the weight of the package and whether it is prepaid or on an account. (2)
  • Use bookkeeping, billing and accounting software. For example, fill in and look up waybills. (2)
  • Use word processing. For example, prepare proposals, memos and letters to clients. (2)
  • Use communications software. For example, send and receive electronic mail (email).use communications software. For example, send and receive email. (2)
  • Use a spreadsheet. For example, produce tables showing profitability of various types of sales. (3)
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Oral Communication
  • Receive messages over two-way radios from boats telling how many passengers are on board as well as the arrival time and relay this information to the baggage crew. (1)
  • Interact with customers to give them information on fares, special rates, schedules, delivery times, shipping costs, insurance and regulations. (1)
  • Listen to updates on the weather station to inform crew members of delays due to weather. (1)
  • Call suppliers to find out prices, availability of equipment and supplies or to confirm the shipment of goods. (1)
  • Make announcements on a public address system concerning boarding times. (1)
  • Participate in union meetings or staff meetings to discuss such matters as the direction of the company, upcoming workloads, procedures, delegation of responsibilities and sales totals. (2)
  • Interact with people under your supervision to provide instructions and monitor their work. (2)
  • Interact with customers to determine their needs, negotiate contracts, work out the details of shipping orders and reassure customers about the safety of packages. (2)
  • Talk with personnel at cruise lines, travel agencies, airlines, ferries and trains to work out travel arrangements for clients. (2)
  • Interact with supervisors regarding procedures, schedules, company policies, quotes, discounts, repairs or customer relations or to request assistance. (2)
  • Interact with co-workers to share information, discuss problems and co-ordinate work activities. (2)
  • Interact with customers to negotiate contracts. (3)
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Money Math
  • Collect payment for amounts owing on waybills and give change. For companies that have credit accounts with the depot, enter freight charges in a journal. (1)
  • Add together tickets for trips calculating the taxes and totalling the bill. (2)
  • Prepare quotes for prospective clients for shipping charges or trips. (2)
  • Take payments and down payments from customers in the form of cash, credit cards, cheques, vouchers and warrants for billings and calculate the commission, GST/HST and discounts. (3)
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Scheduling or Budgeting and Accounting
  • Enter expenses and receipts in a journal or a computer, using pre-formatted computer templates. (1)
  • Prepare cash reports and bank deposits matching the cash, cheques and credit card totals with the computer total. (1)
  • Look up information regarding schedules, prices and options when helping a customer determine the most economical and fastest way to send a package. (3)
  • Determine whether cruises will be profitable, considering what clients want and what they will pay. (3)
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Measurement and Calculation
  • Measure packages to determine which rate applies. (1)
  • Weigh suitcases and parcels. (1)
  • Measure freight dimensions and use a scale diagram of the ship to plan how to arrange the freight to maximize the freight load per trip. (3)
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Data Analysis
  • Calculate sales reports. Sales in one month are compared to sales in the previous month or in the same month of the previous year. (2)
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Numerical Estimation
  • Visually estimate if customers' luggage exceeds the size limit. (1)
  • Estimate the time for customer trips, including stop overs and connections, using schedules and manuals to work out accurate estimates. (2)
  • Estimate the cost of shipping certain items, quoting shipping charges based on the number of hours travelled and on the amount of space the cargo takes. (2)
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Job Task Planning and Organizing
  • The tasks of some ticket and cargo agents and related clerks (except airline) are determined by the flow of customers or by their supervisors. Within this framework, they order tasks according to priorities that are provided to them, such as serving walk-in customers before phone customers. Other daily tasks, such as paperwork, may be fit in during slow periods. (2)
  • The tasks of other ticket and cargo agents and related clerks may require significantly more planning and organizing by the worker as they are related to arrival, unloading and departure times that are subject to frequent changes. The agents must rearrange their tasks and inform service providers and customs about the changes. (3)
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Decision Making
  • Decide whether to let passengers take extra baggage over the quota allowed. (1)
  • Decide whether to give a refund to a customer who is unhappy with the service. (2)
  • Decide which boat to dispatch for a particular job and what route it should take. (2)
  • Decide whether to accept or reject a parcel that is a hazardous shipment. (3)
  • Decide whether to order another bus based on an estimate of how many tickets will be sold. (3)
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Problem Solving
  • Baggage or parcels have been lost. Try to locate them by obtaining information from the customer and conducting a search. (1)
  • Passengers are given the wrong information about a connection or miss their connection. Determine how best to help the passengers. (2)
  • A client is difficult to handle. The situation must be resolved in a sensitive and professional manner. (2)
  • A vehicle has broken down. If possible, arrange for other transport. (3)
  • There are too many things to do at one time: passengers are waiting, telephones are ringing and packages are piling up. Deal with this problem by prioritizing tasks or seeking assistance from a co-worker. (3)
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Finding Information
  • Check a hazardous goods manual to see if items must be shipped in a specific manner. (1)
  • Look up telephone numbers in the telephone book, for example, when consignees' numbers are missing on the way bill. (1)
  • Locate fares in manuals. (1)
  • Locate towns on bus route maps. (1)
  • Find out rates and routes and possible options. (2)
  • Find information from managers, co-workers, agents in other departments or from company brochures. (2)
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