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OSP Occupational Profile

OSP Occupational Profile

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NOC Code: NOC Code: 6533 Occupation: Casino occupations
Occupation Description: Occupation Description:
Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos. Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3 4
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Numerical Estimation Numerical Estimation 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Skim memos and bulletins on employee bulletin boards to find new information which is relevant to the dealing or supervising function, such as changes in regulations. (1)
  • Refer to letters from slot machine manufacturers describing equipment defects to repair them. (2)
  • Read notes to quickly study the rules of a game. (2)
  • Read gaming guidelines set by provincial governments to ensure that the rules of the game are consistently applied, using the index to reference specific games. (3)
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Writing
  • Complete a closure sheet, which is signed by the dealer and the supervisor when closing a table, to record the chip count and its total value. (1)
  • Complete forms in tabular format to account for the chips and people at each table. Accuracy is very important. (1)
  • Write brief reports to document incidents such as a dispute between a dealer and a player regarding pay-out. (2)
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Document Use
  • Refer to sign-in sheets at the beginning of each shift to identify the pit number, game assignment, such as roulette or black jack, and start time. (1)
  • Read specifications on machines and parts such as manufacturers' names, part numbers and operational procedures. (2)
  • Complete a variety of forms such as closure sheets, chip box count forms, table count forms and counter cheque requests. (2)
  • Refer to diagrams and supporting numerical data, such as ratios showing odds, to learn the rules of a game and explain them to players. (3)
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Digital Technology
  • Use computer-controlled machinery or equipment. For example, use a device which acts like a calculator to track money taken in at gambling tables. (1)
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Oral Communication
  • Interact with supervisors on the floor by calling out when performing tasks, such as shuffling or money change, to obtain supervisory verification. (1)
  • Interact with manufacturers to order parts by phone, arranging for delivery to the casino's location. (1)
  • Interact with players to ensure that the rules of the games are followed, to collect losing bets and pay out winning bets and to make the gaming experience fun. (2)
  • Communicate with players to teach them gaming rules. (2)
  • May try to persuade customers to participate in games of chance. (2)
  • Deal with complaints from customers. (2)
  • Interact with players to amicably resolve conflicts regarding pay-outs, seeking the assistance of the supervisor if the conflict is not quickly resolved or appears to be escalating. (3)
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Money Math
  • Receive money from players purchasing chips in designated denominations, such as $100 worth of chips in $10 and $5 denominations. (1)
  • Receive payment from customers and make change. (1)
  • Count out quantities of chips to process purchase requests from players. The actual counting only occurs when the number of chips requested is not a factor of 10 since chips are prestacked in 20s. (2)
  • Calculate the amount of money that each winner receives according to the placement of chips, the betting odds and the value assigned to the non-value and value chips. Complexity is enhanced by the high volume of calculations required, the quick speed of calculation and the precise accuracy required. (4)
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Scheduling or Budgeting and Accounting
  • Monitor finances at tables hourly to determine whether tables are making or losing money, if dealers should be replaced or whether customers have cheated. Use how much was wagered and paid out at each table to calculate the percentage retained. (2)
  • Verify or establish the chip accounting when opening or closing a table. Calculate the total value of the chips, taking counts for each chip denomination and multiplying by their monetary values. (2)
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Measurement and Calculation
  • Count out quantities of chips to players. (1)
  • Count the players to determine the prize won, in games where the pay-out varies with the number of players. (1)
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Numerical Estimation
  • Estimate table winnings or losses over the course of an evening within an accuracy of $50.00. (2)
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Decision Making
  • Decide if it is necessary to involve the supervisor in resolving problems with gambling patrons. (1)
  • Decide how best to allocate human resources to assemble and dismantle gaming equipment. (2)
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Problem Solving
  • Deal with disputes over counts, betting practices or rules as appropriate. Provide the customer with the appropriate explanations; however, casino policies instruct workers to avoid arguing with the customer and to refer problems to the supervisor. (1)
  • Interact with intoxicated players while working at gambling tables and games. Attempt to defuse the situation without harming the long-term client relationship, calling on security to expel players only as a last resort. (2)
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Finding Information
  • Speak to representatives of equipment manufacturers to get information about parts. (1)
  • Refer to gaming regulations and books to learn the rules of the games. (1)
  • Speak with co-workers to find out different approaches for dealing with difficult gambling patrons. (2)
  • Refer to equipment manuals or consult co-workers and supervisors to obtain information needed for maintaining and repairing gaming equipment. (2)
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