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OSP Occupational Profile

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NOC Code: NOC Code: 6611 Occupation: Cashiers
Occupation Description: Occupation Description:
Cashiers operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments. Cashiers operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1
Measurement and Calculation Measurement and Calculation 1
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1
Job Task Planning and Organizing Job Task Planning and Organizing 1
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read reminders and short notes from co-workers, e.g. read short notes from supervisors to learn about upcoming meetings. (1)
  • Read short text entries on a variety of forms, such as cash-out slips and charge-control sheets. (1)
  • Read short instructions written on signs, labels and packaging, e.g. read instructions on labels to learn what to do in the event of cash register malfunctions. (1)
  • Read a variety of memos to learn about changes to policies and procedures, such as new store hours. (2)
  • Read information contained in a variety of recall, warranty and service bulletins, e.g. read recall bulletins to learn how returned products are to be processed. (2)
  • Read information contained in a variety of loss prevention, customer service and policy and procedure manuals, e.g. read theft prevention manuals to learn how to safeguard workplaces and merchandise. (3)
  • Read instructions for the operation of point-of-sale equipment, such as scanners, scales, touchscreens and cash registers, e.g. read operating manuals to learn how to install printer cartridges and troubleshoot faulty touchscreens. (3)
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  • Enter short text entries on a variety of forms, e.g. write comments on forms to explain why purchases were returned by customers. (1)
  • Write short logbook entries and notes to inform co-workers of events that took place during shifts. (1)
  • Write incident reports, e.g. write incident reports to describe events involving thefts and hostile customers. (2)
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Document Use
  • Locate data, such as dates, codes, costs and quantities, on price tags, receipts and monitors, e.g. locate product prices on cash register receipts. (1)
  • Use basic assembly drawings to service point-of-sale equipment, e.g. refer to assembly drawings to learn how to replace printer toners. (1)
  • Locate and enter dates, dollar values and quantities in a variety of cash-out sheets, deposit sheets, deposit envelopes and charge control sheets. (2)
  • Complete a variety of entry forms, such as rain checks and credit and payment slips, e.g. complete rain check forms by entering data, such as names, dates, quantities and product codes. (2)
  • Locate and enter data, such as identification numbers, temperatures, codes and quantities, in a variety of inventory control sheets and requisition forms, e.g. enter inventory counts on inventory and quality control forms. (2)
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Digital Technology
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners, scales and touchscreens, to complete financial transactions, e.g. use electronic scales to weigh merchandise and enter product codes using keyboards. (1)
  • Use calculators and personal digital assistants (PDAs) to calculate the value of sales and discounts. (1)
  • Use word processing software to write short reports. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • Use Internet browsers and search engines to locate product information, such as costs and specifications. (2)
  • Use databases to retrieve data, such as inventory levels, product numbers, descriptions and prices. (2)
  • Use databases to retrieve and update customer information, e.g. use databases to update customers’ contact information. (2)
  • Use financial software to produce sales reports and transaction summaries. (2)
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Oral Communication
  • Use public address systems to announce specials and page customers and co-workers. (1)
  • Speak with suppliers to receive information about products and services. (2)
  • Discuss work practices at staff meetings. (2)
  • Speak with customers to answer questions and provide information about products and services. (2)
  • Participate in staff meetings. (2)
  • Talk to co-workers to request and provide information on prices, codes or procedures and to co-ordinate activities. (2)
  • Provide detailed descriptions of events and people, e.g. provide police officers and store security personnel with detailed accounts of events that occurred during robberies. (3)
  • Talk to dissatisfied customers to learn about their complaints and discuss resolutions. (3)
  • Provide detailed, step-by-step instructions to new employees. (3)
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Money Math
  • Receive cash, debit, gift card and credit card payments and make change. (1)
  • Calculate amounts owed by customers using factors, such as discounts and currency exchange rates. (2)
  • Count cash and calculate the value of credit and debit card transactions. (2)
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Scheduling or Budgeting and Accounting
  • Compare cash-out values to cash register receipts to determine cash surpluses and shortfalls. (1)
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Measurement and Calculation
  • Measure and weigh products and goods, e.g. cashiers at building supply firms may measure the dimensions of building materials to determine their costs. (1)
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Data Analysis
  • Compare price tags to billed amounts. (1)
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Numerical Estimation
  • Estimate customer wait times. (1)
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Job Task Planning and Organizing
  • Cashiers' work is mainly customer-driven and involves little or no planning of their workday. The order and priority of tasks are set by the customers and the supervisor. Some cashiers plan certain tasks for quiet times, such as stocking shelves or cleaning. These activities are interrupted if a customer needs help. (1)
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Decision Making
  • Decide to accept personal cheques, based on the company’s guidelines. (1)
  • Decide to ask customers to verify their ages prior to allowing them to purchase age-restricted goods, such as firearms, ammunition, cigarettes and alcohol. (1)
  • Decide to give discounts for damaged merchandise. Consider the degree of damage and the company’s policies. (2)
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Problem Solving
  • Encounter equipment malfunctions, e.g. discover that the cash register’s printer is jammed. Troubleshoot the fault and either fix the machine yourself or request the help of supervisors and equipment repairers. (1)
  • Encounter people who are smoking, drinking or otherwise disobeying established policies. Ask them to stop disobeying the policies and seek assistance from co-workers and security personnel as required. (2)
  • Discover that the cash receipts do not balance. Search for keying errors, recount cash and double-check the value of transactions to locate the discrepancies. (2)
  • Encounter dissatisfied customers. Seek solutions that are acceptable to customers and store managers. (2)
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Finding Information
  • Locate information about the use of point-of-sale equipment by speaking with manufacturers’ representatives and co-workers, watching training videos and reading manuals. (2)
  • Locate prices and product codes by referring to paper-based and electronic catalogues and by seeking the assistance of co-workers, such as store clerks. (2)
  • Locate product information by visiting manufacturer and supplier websites and by speaking with customers, co-workers and colleagues. (2)
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Critical Thinking
  • Evaluate the performance of equipment, such as scales, scanners and touchscreens. (1)
  • Judge the condition of products being returned for refunds. Consider signs of wear and tear and the condition of packaging. (2)
  • Evaluate the severity of workplace hazards and risks. (2)
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