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OSP Occupational Profile

OSP Occupational Profile

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Display Noc Details
NOC Code: NOC Code: 6721a Occupation: Support occupations in accommodation, travel and facilities set-up services
Occupation Description: Occupation Description:
This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors. This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2 3
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read letters, email messages and faxes from suppliers responding to inquiries about equipment. (1)
  • Read log books to note what happened on the previous shift. (1)
  • Read pamphlets about equipment or chemicals to see if they are suitable. (2)
  • Read tourist publications and newspapers to stay current with events in the area which may interest guests. (2)
  • Read minutes of management meetings to keep up to date on changes in departmental operations. (2)
  • Read company newsletters to remain current with details of upcoming tournaments, new staff members or equipment. (2)
  • Read memos from management providing information such as schedules, duties and proposed set ups for tournaments or tours. (2)
  • Read operations manuals for equipment such as lawnmowers, and manuals outlining cash handling and customer service procedures for facilities. (3)
  • Read reports written by co-workers and guest complaint reports to learn how customer service may be improved. (3)
  • Read health regulations governing the operation of recreational facilities, such as swimming pools. (3)
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Writing
  • Write reminder notes concerning tasks to be carried out for guests. (1)
  • Enter information into the computer to record problems which occurred during guests' stays. This information is used by other workers to improve service in the future. (1)
  • Write in log books to inform other workers of events, such as incoming tours or mechanical problems with shuttle vans. (1)
  • Write letters, such as apologies to clients who encountered problems in regard to availability of services. (2)
  • Fill in incident or accident forms for employers' records. (2)
  • Complete booking contracts for groups and facilities, entering required details into templates. (2)
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Document Use
  • Refer to lists such as phone books, guest directories and team lists. (1)
  • Read signs, such as signs outlining rules for the use of pools and gymnasia. (1)
  • Read luggage tags when transporting luggage to guest rooms or when placing luggage in storage. (1)
  • Read cards and forms, such as check-in forms containing guests' room numbers. (1)
  • Consult tables, such as swimming pool chemical tables which contain information on temperature and alkalinity levels. (2)
  • Refer to city and highway maps when providing customers with directions. (2)
  • Complete forms, such as sport league standing sheets, vehicle operation log sheets and courier waybills. (2)
  • Read labels, such as Workplace Hazardous Materials Information System (WHMIS) labels on cleaning solutions. (2)
  • Read schedules, such as work schedules and bus tour schedules. (2)
  • Read graphs comparing the number of hotel guests over different periods of time and obtain information from guest satisfaction index graphs. (2)
  • Refer to assembly and schematic drawings for machines to gain information for repair and maintenance. (3)
  • Read a variety of permits, licences and contracts for special events or rentals. (3)
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Digital Technology
  • Use computer applications. For example, use a computerized cash register. (1)
  • Use word processing. For example, type summaries of events. (2)
  • Use a database. For example, input bowler scores or make reservations by entering data in a computer prompted by a pre-formatted program. (2)
  • Use communications software. For example, use email. (2)
  • Search the Internet to find information on equipment and prices. (3)
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Oral Communication
  • Exchange information with co-workers concerning customer bookings and co-ordinate tasks. (1)
  • Greet customers at gates or entrances when collecting tickets for events. (1)
  • Interact with suppliers to obtain information about supplies and to provide feedback about equipment currently in use. (1)
  • Announce upcoming tournaments and promotions on a public address system. (1)
  • Communicate with customers on the phone and in person to quote rates, sell items and services and provide information about upcoming events. (1)
  • Give instructions to new workers on the use of computer programs or lottery machines. (2)
  • Interact with supervisors to discuss work schedules, procedures and goals. (2)
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Money Math
  • Add prices of minibar items consumed, posting totals to guest accounts. (1)
  • Calculate charges to customers, including taxes, for services, such as food, lottery tickets, use of gym facilities or accommodation, receiving payments by cash or credit card and providing change. (2)
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Scheduling or Budgeting and Accounting
  • Organize bookings, working with activity schedules and taking into account both the time and human resources needed to stage particular events. (2)
  • Balance tills and record the day's transactions on operating reports. (2)
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Measurement and Calculation
  • Weigh boxes and envelopes and look up appropriate charges for mail and courier service. (1)
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Data Analysis
  • Compare guest satisfaction index charts to those of other hotels in the same chain. (1)
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Numerical Estimation
  • Estimate the number of people a facility will hold, depending on the type of event to be held, the various styles of set-up which can be used, the fire regulation maximum capacity and experience with similar events. (2)
  • Estimate fares for group tours of area attractions in hotel shuttle vans, including fees for baggage handling and flat rates set by hotels. (2)
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Job Task Planning and Organizing
  • Other Attendants in Accomodation and Travel (Except Airline Travel) receive their schedules from supervisors. They plan some activities to meet specified deadlines. They may adjust their schedules to take into account changes in customers' plans. They co-ordinate their tasks with co-workers, such as office and desk staff and other attendants. (2)
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Decision Making
  • Decide who should receive attention first based on perceived needs when there are several simultaneous requests for customer service. (1)
  • Decide whether to offer guests complimentary services, such as waiving parking fees. (1)
  • Decide when to call security when customers are behaving inappropriately. (2)
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Problem Solving
  • A customer has lost their luggage. Liaise with baggage staff and with bus or limo drivers to locate the luggage and deliver it to guests' rooms as soon as possible. (1)
  • There has been an overbooking and a service which was promised to a customer is not available. Explain the situation and negotiate a solution, such as setting new times for the service or providing a reimbursement or credit. (2)
  • A customer is unhappy with the maintenance of the facilities. Obtain details and reasons for their concerns and verify these facts with staff responsible for that facility. Then negotiate a solution acceptable to both parties. (2)
  • There are problems with cash counts or related paperwork. Search through record sheets and count cards or money to find the source of accounting problems. (2)
  • An injury has occurred at the recreational facilities. Try to make the injured customer comfortable, calling for an ambulance and applying first aid as necessary. (3)
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Finding Information
  • Phone organizations or businesses to obtain information for guests, such as ticket prices and car rental availability. (1)
  • Look in binders to find lists of teams, members and identification numbers. (1)
  • Refer to registration cards to find out who is enrolled in different recreational programs. (1)
  • Use the Internet or contact technicians at other facilities to find information about the ordering or maintenance of equipment. (2)
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