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OSP Occupational Profile

OSP Occupational Profile

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NOC Code: NOC Code: 6722 Occupation: Operators and attendants in amusement, recreation and sport
Occupation Description: Occupation Description:
This unit group includes operators of amusement rides, games and other attractions, and attendants in amusement, recreation and sports facilities who assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities. This unit group includes operators of amusement rides, games and other attractions, and attendants in amusement, recreation and sports facilities who assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read log books to note what happened on the previous shift. (1)
  • Read letters, email messages and faxes from suppliers responding to inquiries about equipment. (1)
  • Read pamphlets about equipment or chemicals to see if they are suitable. (2)
  • Read memos from management providing information such as schedules, duties and proposed set ups for tournaments or tours. (2)
  • Read minutes of management meetings to keep up-to-date on changes in departmental operations. (2)
  • Read company newsletters to remain current with details of upcoming tournaments, new staff members or equipment. (2)
  • Read tourist publications and newspapers to stay current with events in the area which may interest guests. (2)
  • Read reports written by co-workers and guest complaint reports to learn how customer service may be improved. (3)
  • Read health regulations governing the operation of recreational facilities, such as swimming pools. (3)
  • Read operations manuals for equipment such as lawnmowers, and manuals outlining cash handling and customer service procedures for facilities. (3)
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Writing
  • Write reminder notes concerning tasks to be carried out for guests. (1)
  • Write in log books to inform other workers of events, such as incoming tours or mechanical problems with shuttle vans. (1)
  • Complete booking contracts for groups and facilities, entering required details into templates. (2)
  • Fill in incident or accident forms for employers' records. (2)
  • Write letters, such as apologies to clients who encountered problems in regard to availability of services. (2)
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Document Use
  • Read signs, such as signs outlining rules for the use of pools and gymnasia. (1)
  • Read cards and forms, such as check-in forms containing guests' room numbers. (1)
  • Read luggage tags when transporting luggage to guest rooms or when placing luggage in storage. (1)
  • Refer to lists such as phone books, guest directories and team lists. (1)
  • Read labels, such as Workplace Hazardous Materials Information System (WHMIS) labels on cleaning solutions. (2)
  • Read schedules, such as work schedules and bus tour schedules. (2)
  • Refer to city and highway maps when providing customers with directions. (2)
  • Complete forms, such as sport league standing sheets, vehicle operation log sheets and courier waybills. (2)
  • Consult tables, such as swimming pool chemical tables which contain information on temperature and alkalinity levels. (2)
  • Refer to assembly and schematic drawings for machines to gain information for repair and maintenance. (3)
  • Read a variety of permits, licences and contracts for special events or rentals. (3)
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Digital Technology
  • Use hand-held metal detectors to locate weapons, such as knives and guns concealed under clothing. (1)
  • Use electronic ticket scanners to validate the authenticity of luggage tags, tickets, memberships and gift cards. (1)
  • Operate point-of-sale equipment, such as electronic cash registers and touch-screens to tally purchases and create customers’ bills. (1)
  • Use electronic surveillance equipment to monitor codes, alarm systems, buildings and the activities of people. (1)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and associations. (2)
  • Use word processing software to prepare reports and create signs and schedules. (2)
  • Use communication software to exchange email with clients, building owners and co-workers. (2)
  • Use specialized databases to complete event bookings and retrieve information, such as schedules, contact persons and equipment requirements. (2)
  • Use databases to retrieve client information, such as names, addresses and telephone numbers. (2)
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Oral Communication
  • Interact with suppliers to obtain information about supplies and to provide feedback about equipment currently in use. (1)
  • Exchange information with co-workers concerning customer bookings and co-ordinate tasks. (1)
  • Communicate with customers on the phone and in person to quote rates, sell items and services and provide information about upcoming events. (1)
  • Greet customers at gates or entrances when collecting tickets for events. (1)
  • Announce upcoming tournaments and promotions on a public address system. (1)
  • Give instructions to new workers on the use of computer programs or lottery machines. (2)
  • Speak with mechanics concerning repairs to ice rink machinery, such as refrigeration systems. (2)
  • Interact with supervisors to discuss work schedules, procedures and goals. (2)
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Money Math
  • Calculate charges to customers, including taxes, for services, such as food, lottery tickets, use of gym facilities or accommodation, receiving payments by cash or credit card and providing change. (2)
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Scheduling or Budgeting and Accounting
  • Balance tills and record the day's transactions on operating reports. (2)
  • Organize bookings, working with activity schedules and taking into account both the time and human resources needed to stage particular events. (2)
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Measurement and Calculation
  • Weigh boxes and envelopes and look up appropriate charges for mail and courier service. (1)
  • Measure where to lay blue lines and centre and face off circles on hockey rinks, transferring distances indicated on diagrams onto arena floors. (2)
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Numerical Estimation
  • Estimate the number of people a facility will hold, depending on the type of event to be held, the various styles of set-up which can be used, the fire regulation maximum capacity and experience with similar events. (2)
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Job Task Planning and Organizing
  • Attendants in recreation and sport receive their schedules from supervisors. They plan some activities to meet specified deadlines. They may adjust their schedules to take into account changes in customers' plans. They co-ordinate their tasks with co-workers, such as office and desk staff and other attendants. (2)
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Decision Making
  • Decide who should receive attention first based on perceived needs when there are several simultaneous requests for customer service. (1)
  • Decide which bowling lanes are best for league use, special needs groups or large families. (1)
  • Decide whether to offer guests complimentary services, such as waiving parking fees. (1)
  • Decide when to call security when customers are behaving inappropriately. (2)
  • Decide on the temperature for the ice on the rink and when to call repair personnel for maintenance tasks. (3)
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Problem Solving
  • There are problems with cash counts or related paperwork. Search through record sheets and count cards or money to find the source of accounting problems. (2)
  • There has been an overbooking and a service which was promised to a customer is not available. Explain the situation and negotiate a solution, such as setting new times for the service or providing a reimbursement or credit. (2)
  • A customer is unhappy with the maintenance of the facilities. Obtain details and reasons for their concerns and verify these facts with staff responsible for that facility. Then negotiate a solution acceptable to both parties. (2)
  • An injury has occurred at the recreational facilities. Try to make the injured customer comfortable, calling for an ambulance and applying first aid as necessary. (3)
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Finding Information
  • Refer to registration cards to find out who is enrolled in different recreational programs. (1)
  • Look in binders to find lists of teams, members and identification numbers. (1)
  • Phone organizations or businesses to obtain information for guests, such as ticket prices and car rental availability. (1)
  • Use the Internet or contact technicians at other facilities to find information about the ordering or maintenance of equipment. (2)
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