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OSP Occupational Profile

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NOC Code: NOC Code: 6732 Occupation: Specialized cleaners
Occupation Description: Occupation Description:
Specialized cleaners clean and refurbish building exteriors, carpets, chimneys, industrial equipment, ventilation systems, windows and other surfaces, using specialized equipment and techniques. They are employed by specialized cleaning service companies or they may be self-employed. Specialized cleaners clean and refurbish building exteriors, carpets, chimneys, industrial equipment, ventilation systems, windows and other surfaces, using specialized equipment and techniques. They are employed by specialized cleaning service companies or they may be self-employed.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read cleaning product labels to understand how to use them. (1)
  • Read notes from supervisors to receive work assignments and from co-workers sharing information. (1)
  • Read memos or electronic mail messages to address service complaints. (1)
  • Read letters from the fire department about handling combustible wastes. (2)
  • Read pamphlets to obtain information on, for example, new floor finishing products, paying particular attention to safety-related details. (2)
  • Read memos from management explaining various workplace issues, such as changes to the benefits package. (2)
  • Read code books on natural gas, propane or plumbing and heating to obtain information on provincial standards when dealing with unfamiliar furnaces or hook ups. (Furnace cleaners) (3)
  • Refer to manuals to learn about equipment, such as dishwashers, or about cleaning procedures, such as how to safely clean up blood. (3)
  • Read the Material Safety Data Sheets (MSDS) of products being used for the first time to identify protective equipment requirements, potential hazardous reactions and emergency procedures. (3)
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Writing
  • Complete a variety of forms, such as sign-out sheets when removing stock room inventory, logs to record the completion of assigned tasks and invoices to bill for services provided. (1)
  • Leave notes for clients to communicate information about the service provided, including special requests. (1)
  • Write lists of supplies and equipment when taking inventory. (1)
  • Write brief notes about the supervisor's instructions or notes to co-workers about tasks to be done. (1)
  • Write inspection reports to describe problems and maintenance requirements for the supervisor's review. (3)
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Document Use
  • Use scale drawings to determine the location of septic tanks on residential properties. (Septic tank cleaners) (2)
  • Complete timesheet. (2)
  • Read Workplace Hazardous Materials Information System (WHMIS) labels on products to understand the applicable safety cautions. (2)
  • Use forms to record the completion of assigned tasks. These forms may require the use of check marks (e.g., bathroom cleaning lists), the notation of times and a brief description of the task. (2)
  • Refer to assembly drawings for specialized sweeping equipment when removing and emptying canisters. (3)
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Oral Communication
  • Interact with the clients to provide and receive job-related information, assess cleaning situations and discuss costs. Customer service is a high priority and appropriate communication with clients is important. (1)
  • Interact with supervisors to receive work assignments, discuss priorities and report problems. (1)
  • Interact with co-workers to co-ordinate work. (1)
  • Participate in group discussions during staff or safety meetings. (2)
  • Assign tasks and monitor the work of more junior cleaners. (2)
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Money Math
  • Receive payments from customers for services provided and make change. (1)
  • Calculate the cost of supplies by multiplying unit prices by quantities and totalling them. (2)
  • Total a bill for service and supplies, including calculation of labour charges using an hourly rate and applicable taxes. (3)
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Scheduling or Budgeting and Accounting
  • Prepare simple financial summaries when completing cleaning franchise reports about the amount of money collected and owing. (2)
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Measurement and Calculation
  • Measure clearances for furnaces and venting. (Furnace cleaners) (1)
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Numerical Estimation
  • Estimate the correct volume of cleaning fluid which needs to be added to a bucket of water. (1)
  • Estimate the time to complete jobs, such as duct cleaning. Factors to take into consideration include the extent of cleaning, the size of the building, problems encountered the last time and unforeseen factors such as rodents in the duct work. (2)
  • Estimate the cost of solving technical problems when preparing job quotations for customers. Variables such as the soil conditions and the quantity of sludge in the tank may throw an estimate off resulting in lost time and money. (Septic tank cleaners) (3)
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Job Task Planning and Organizing
  • Specialized cleaners, such as sandblasters and carpet cleaners, often need to accommodate their clients' schedules in responding to jobs. Job task planning and organizing is done on the spot following an assessment of each situation and is very important to efficiency. (2)
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Decision Making
  • Make decisions about personal safety while using toxic cleaning products and supplies. (1)
  • Decide how best to accomplish cleaning tasks in the allocated time. (2)
  • Decide when to offer complimentary service to promote customer satisfaction. (Car wash attendants) (2)
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Problem Solving
  • A customer has complained about a job that has been completed. For example, a customer may be dissatisfied with the way a car wash attendant has vacuumed a vehicle. Solve the problem by offering a refund or redoing the job. (1)
  • May encounter public pressure to use scent-free products which reduce the likelihood of allergic reaction. In response to complaints, identify suitable and cost-effective alternative products and monitor their practical effectiveness. (2)
  • An equipment breakdown has occurred, such as a broken belt on the floor sweeper or a frozen lock on the paper dispenser, are frequent problems faced by custodians. Troubleshoot equipment problems, using mechanical reasoning skills and past experience. (2)
  • An emergency situation has occurred, such as a leaking pipe or power blackout, while cleaning an office building at night. Assess the seriousness of the problem and take actions to minimize the damage before contacting the appropriate authority. (3)
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Finding Information
  • Consult Material Safety Data Sheets (MSDS) to find out a product's chemical composition and how to use it safely. (1)
  • Refer to code books such as the building and gas codes to verify conformance to regulatory requirements. (2)
  • Refer to policy and equipment manuals to find out what to do in an emergency or how to use a particular piece of equipment. (2)
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