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OSP Occupational Profile

OSP Occupational Profile

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NOC Code: NOC Code: 6742 Occupation: Other service support occupations, n.e.c.
Occupation Description: Occupation Description:
This unit group includes other support occupations, not elsewhere classified, primarily concerned with the provision of services. Workers in this unit group are employed in a wide range of establishments or may be self-employed. This unit group includes other support occupations, not elsewhere classified, primarily concerned with the provision of services. Workers in this unit group are employed in a wide range of establishments or may be self-employed.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2
Digital Technology Digital Technology 1
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read notes from colleagues to co-ordinate work. (1)
  • Read memos from management regarding changes to policies, procedures or industry regulations. (2)
  • Refer to communication binders, prepared by the retail establishment and centrally located for easy access, to obtain specific information. (2)
  • Read brochures and advertisements to meet the information needs of their customers. (2)
  • Refer to booklets and manuals to acquire new information about duties and emergency procedures or to find specific information as needed on an ongoing basis such as information on pricing. (3)
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Writing
  • Write brief notes as reminders about specific events or instructions or to share information with co-workers on different shifts. (1)
  • Enter information such as names, addresses and licence plate numbers on various forms to keep records which may be used by others to prepare reports. (1)
  • Write in appointment books to schedule incoming customers. (1)
  • Write detailed notes to supervisors describing incidents relating to customer complaints. (2)
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Document Use
  • Scan tickets as customers hand them in to verify the date, time, seat number and name of performance. (Ticket takers) (1)
  • Complete forms to record the number of binoculars and assistive hearing devices rented out during performances. (Cloakroom attendants) (1)
  • Read movie posters to replace those that are outdated with current ones. (Ushers) (1)
  • Refer to control summary sheets to check the number of outstanding tickets when taking over a shift from another attendant. (Parking lot attendants) (2)
  • Check all death certificates prior to removing bodies from hospitals to ensure that the certificates have been filled out completely. (Funeral attendants) (2)
  • Read tables that relate skin types to appropriate tanning programs. (Tanning salon attendants) (2)
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Digital Technology
  • Use industry-specific software packages. For example, use customized software to control tanning booths. (1)
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Oral Communication
  • Greet the family and friends of the deceased, offering them reassurance and support. Appropriateness of voice and demeanour is very important. (Funeral attendants) (1)
  • Interact with supervisors to discuss work schedules, clarify duties, receive instructions and resolve problems. (1)
  • Communicate with customers to provide service and respond to questions. (1)
  • Phone service providers, such as plumbers, locksmiths and tow truck operators, to arrange for service. (1)
  • Interact with co-workers throughout the shift to exchange information and co-ordinate work and during staff meetings to discuss unique events or problems. (1)
  • Communicate with customers to resolve problems. Customer service is very important. (2)
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Money Math
  • Receive cash payments from customers, providing change, and exchange paper bills for coin. (1)
  • Calculate parking fees by multiplying the time parked by an hourly rate. (Parking lot attendants) (2)
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Scheduling or Budgeting and Accounting
  • Schedule sessions for clients without advance appointments by monitoring the availability of the tanning beds and make adjustments to the schedule when clients arrive late or use less than their scheduled time. (Tanning consultants) (2)
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Measurement and Calculation
  • Weigh dry laundry to calculate custom laundry charges. (Laundromat attendants) (1)
  • Measure out volumes involving doubling or quadrupling a specified mix. (Beauty salon attendants) (2)
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Numerical Estimation
  • Estimate the number and duration of tanning sessions required for each client, based on skin type. (Tanning consultants) (1)
  • Estimate how long it would take to drive between two points in the city, considering factors such as weather conditions and traffic flow, to assist guests when asked. (Door attendants) (2)
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Job Task Planning and Organizing
  • Some workers in elemental service occupations in this group, such as parking lot attendants, tanning salon attendants and cloakroom attendants, have little variety in work activities which are driven by the flow of business from customers. Job incumbents work independently with little need to integrate their work with the work plans of others. Other workers in this group, such as beauty salon attendants and funeral attendants, have variety within a routine and work in an integrated way with others, such as hair stylists or morticians. Customer service is a high priority in all these occupations and workers have the authority to re-order their tasks to solve customer problems or handle complaints. (2)
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Decision Making
  • Decide when to seat late arrivals to minimize the disruption to others. (Ushers) (1)
  • Decide where customers should park to maximize the use of the lot. (Parking lot attendants) (1)
  • Decide how to arrange the flowers, considering the type and number of arrangements. (Funeral attendants) (1)
  • Decide whether to allow a new member to pay later yet begin tanning sessions immediately. (Tanning salon attendants) (2)
  • Decide how to proceed with a patron's complaint and when it is appropriate to refer the problem to the manager. (Ticket takers) (2)
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Problem Solving
  • A car in the parking lot is leaking gasoline or its lights have been left on. Attempt to track down the motorist. (Parking lot attendants) (1)
  • The ticket office has inadvertently issued two people the same seat. Make other seat arrangements if the performance is not sold out, using tact and courtesy to promote customer satisfaction. (Ushers) (1)
  • A family member becomes emotionally distraught during a funeral service and is upsetting others. Procedures should be in place to guide actions in these types of situations. Decide on the best solution based on experience of the family and the unique nature of the service. (Funeral attendants) (2)
  • A tanning salon customer has lodged a complaint relating to matters such as the cleanliness of the tanning beds or the choice of radio stations. First identify what is making the customer unhappy and then resolve the problem as soon as possible. (Tanning salon attendants) (2)
  • Hair stylists in the shop are heavily booked and this results in time pressures. Use human relations skills and enlist the co-operation of management to solve the problem. (Salon attendant) (2)
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Finding Information
  • Consult with colleagues or supervisors to obtain time-sensitive information. (1)
  • Do a walking tour of the establishment to become familiar with the lay out. (1)
  • Refer to manuals to look up information on policies and procedures. (2)
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