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NOC Code: NOC Code: 7246 Occupation: Telecommunications installation and repair workers
Occupation Description: Occupation Description:
Telecommunications installation and repair workers install, test, maintain and repair telephones, telephone switching equipment and telecommunications equipment related to transmission and processing of voice, video signals and other data over a variety of media including fibre optics, microwave, radio and satellite. They are employed by telephone and other telecommunications transmission services establishments. Telecommunications installation and repair workers install, test, maintain and repair telephones, telephone switching equipment and telecommunications equipment related to transmission and processing of voice, video signals and other data over a variety of media including fibre optics, microwave, radio and satellite. They are employed by telephone and other telecommunications transmission services establishments.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2 3
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read short text entries in forms, e.g. read short text entries in work orders and requisition forms to learn about equipment malfunctions and repair particulars. (1)
  • Read warnings, instructions and other text passages on product labels, packaging and computer screens, e.g. scan text on labels to learn about electrical hazards. (1)
  • Read short email messages and memos on a variety of topics from co-workers, supervisors and suppliers, e.g. read memos outlining changes in Canadian Radio-television and Telecommunications Commission (CRTC) regulations and their effect on operations. (2)
  • Skim bulletins from manufacturers alerting technicians to unusual problems and fixes for specific models of equipment. For example, a repair technician for wireless telecommunications equipment reads a bulletin presenting the special flashing procedures to upgrade Java-enabled cellular telephones. (3)
  • Read servicing and repair directions in telecommunication equipment manuals, e.g. communications technicians review manuals for cellular telephone hubs to learn more about installation and configuration of equipment. (3)
  • Read articles in trade publications to remain up-to-date with new technology and to find new ideas for troubleshooting telecommunications systems, e.g. service technicians for wireless telecommunications equipment read magazine articles to learn tips on how to test and modify logic boards. (3)
  • Read warranties for telecommunications equipment, e.g. telephone repairers read warranty clauses to learn the conditions that must be met to justify equipment replacement. (3)
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Writing
  • Write brief notes on forms, e.g. write descriptions of equipment faults and repairs on work orders. (1)
  • Write reminder notes and short notes to customers, e.g. line installers write notes to inform customers of missed calls. (1)
  • Write short email on a variety of topics to co-workers, supervisors, support technicians and suppliers, e.g. mobile radio technicians write to technical support staff requesting information on specific defects in two-way radio systems. (2)
  • Write longer analyses and reports, e.g. telecommunications technicians describe the design and installation of mobile telephone hubs, including equipment specifications, approximate length of time required and problems encountered. (3)
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Document Use
  • Read part and identification labels to obtain names, dates, specifications and other data, e.g. switch network installers read address labels and identification labels on stacks, shelves, drawers, connectors, fuses and telecommunication equipment, such as routers and processors. (1)
  • Complete forms, such as work orders and expense claims, e.g. enter dates, times, parts used, work completed and other data on work orders and trouble tickets. (2)
  • Locate a variety of data in forms, such as work orders, trouble tickets, service history records, equipment invoices and expense forms, e.g. telephone installers obtain customers' contact information, equipment listings and job instructions on work order forms. (2)
  • Locate data in lists and tables, e.g. communications service technicians locate battery specifications, such as composition, strength and expected service life, in parts lists. (2)
  • Interpret scale drawings, e.g. telecommunications equipment installers identify router locations, cable runs and access points in construction drawings provided by city planning departments. (3)
  • Obtain measurements and interpret patterns and anomalies from graphed data, e.g. telecommunications equipment installers extract distance measurements from optical signals produced from optical time domain reflectometer tests. (3)
  • Identify the order and orientation of parts in assembly drawings, e.g. line technicians use assembly drawings to disassemble components in the correct order. (3)
  • Identify circuits, electrical and electronic devices, polarities, voltages and other data in schematic diagrams of complex telecommunications equipment. (3)
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Digital Technology
  • Use diagnostic equipment, such as oscilloscopes, to troubleshoot system faults. (1)
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (1)
  • Use graphics software, e.g. telecommunications technicians use simple features of diagramming application software to make changes to scale drawings of equipment installations to produce corrected "as built" drawings for client files. (2)
  • Use spreadsheet software, e.g. communications technicians may create tables to document repair histories for radio systems. (2)
  • Search service and repair databases for information on orders and parts. (2)
  • Use communication software to exchange email with customers, suppliers and co-workers. (2)
  • Use the Internet to access blogs and web forums where you seek and offer advice about the installation of telecommunication equipment. (2)
  • Use the Internet to access training courses and seminars offered by apprenticeship trainers, suppliers, employers and associations. (2)
  • Use word processing software, e.g. write, format and save explanations of service operations for customers. (2)
  • Use the Internet to access service manuals, diagnostic reports, troubleshooting procedures and product specifications from manufacturers' websites. (2)
  • Use databases to retrieve and print construction drawings. (2)
  • Use application-specific measurement and diagnostic software to troubleshoot and test telecommunication systems. (3)
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Oral Communication
  • Leave messages for clients and co-workers about questions and details pertaining to repair jobs and to inform them about work completed. (1)
  • Contribute to group discussions with co-workers and supervisors about work processes, ongoing projects and new technologies, products and promotions. (2)
  • Speak with customers about products and services provided by the companies. Discuss equipment features and explain promotions, repairs and warranty agreements. (2)
  • Report job progress and problems to supervisors and managers, e.g. inform supervisors about installation challenges and discuss possible solutions. (2)
  • Discuss ongoing work with co-workers, suppliers and support technicians, e.g. discuss malfunctioning computer programs with members of the manufacturers' support teams. (2)
  • Make presentations about new products to customers and co-workers. Highlight operating instructions and equipment specifications. (3)
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Money Math
  • Receive payments and make change on invoices to clients. (1)
  • Calculate invoice amounts and travel expense claims, e.g. communications technicians calculate invoice amounts by charging for labour at hourly shop rates, adding the cost of parts and adding applicable sales taxes. (3)
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Scheduling or Budgeting and Accounting
  • Schedule tasks for installation and repair projects on a daily and weekly basis, e.g. telecommunications installers occasionally prepare schedules for longer projects requiring two or three weeks of work. (2)
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Measurement and Calculation
  • Maintain inventories of parts, supplies and equipment, such as fibre optic cables, routers and switches. (1)
  • Take a variety of measurements using basic tools, e.g. measure the length of cable using a tape measure. (1)
  • Calculate material quantities needed for installations and repairs, e.g. telecommunications installers calculate quantities of cable required for new equipment installations by adding the dimensions of cable runs shown on construction drawings. (2)
  • Use specialized measuring tools, such as oscilloscopes, multimeters and spectrum analyzers to take a variety of electrical and optical measurements, e.g. telecommunications equipment technicians who install high-speed data transmission equipment use computerized test sets to measure bandwidth, optical power and optical loss in fibre optic cables. (3)
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Data Analysis
  • Compare test results to specifications to draw conclusions about equipment, e.g. telephone service technicians test the current draws and signal strengths of cellular telephones and compare them to specifications in order to diagnose faults. (3)
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Numerical Estimation
  • Estimate distances, e.g. telecommunications technicians estimate the distance to the nearest electrical service point when describing equipment room modifications to electricians. (1)
  • Estimate time required to complete installation and repair tasks. Consider the types of operations, the complexity of the equipment involved and past experiences with similar tasks. (2)
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Job Task Planning and Organizing
  • Telecommunications installation and repair workers plan daily job tasks to accommodate the type, quantity and priority of work orders assigned to them. The work is usually repetitive with some variation due to the range of equipment and system faults they encounter. Occasional rush orders and delays caused by unusual equipment and system faults may force them to reorganize the order of job tasks. (2)
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Decision Making
  • Choose diagnostic procedures and tests, e.g. central office technicians decide to send technicians to external locations to check clients' equipment when responding to disruptions in data transmission. (2)
  • Decide to refuse unsafe work because the risk to your safety and the safety of others is too high. (2)
  • Select repair methods using your observations, test results and experience, e.g. service technicians decide to use the costly option of reloading software onto telecommunication equipment when other repair options have failed. Consider customer complaints, diagnostic test data, warranties and equipment age. (3)
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Problem Solving
  • Encounter safety hazards when conducting service calls, e.g. telecommunication line technicians discover stray voltage emanating from utility poles. Call supervisors to send out electrical utility repair crews. (1)
  • Find erroneous and indecipherable information on work orders, e.g. central office technicians detect faulty pin addresses on work orders when testing lines. Inform dispatchers about the errors and wait for new instructions. (1)
  • Face customers dissatisfied and angry about service received. Listen to the complaints and provide explanations. Report these incidents to your managers to improve the quality of information provided to customers by sales staff. (2)
  • Encounter obstacles to the installation of equipment and to the routing of wire and cable, e.g. telecommunications technicians may be unable to enter work sites as planned and need to find alternate contacts to obtain access. Search for alternate routes and review scale drawings. (3)
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Finding Information
  • Find information about telecommunication equipment installations by reading job orders, scanning project drawings and talking to specialists, e.g. telecommunications technicians search equipment specification tables, study schematic diagrams and review scale drawings of clients' facilities to prepare for installations. Speak to project engineers and outside suppliers, such as those responsible for the maintenance of fibre optic networks. (2)
  • Find technical information needed to troubleshoot faults with telecommunications equipment and systems. Take data from tables and schematic drawings in service manuals, locate procedures in bulletins and seek advice from support technicians and analysts. (3)
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Critical Thinking
  • Assess the quality and neatness of installations of telecommunications equipment before leaving work sites. Check the equipment for proper labelling, confirm that cables are properly anchored and connections are tight and review test results. Compare completed installations to the drawings and other project documents to ensure equipment has been installed as planned. (2)
  • Judge the performance of assistants and apprentices. Identify important performance criteria such as punctuality, reliability, interpersonal communication skills and the ability to follow instructions. Recall specific behaviours that demonstrate the degree to which assistants and apprentices meet performance expectations. (2)
  • Evaluate the safety of work procedures and equipment for specific jobs, e.g. before using ladders to climb poles on city streets consider the time of day and pedestrian and automobile traffic. (2)
  • Evaluate the suitability of products, services, features and options for particular customers. Review residential customers' existing telephone and Internet services and compare them to the needs of the customer. (2)
  • Judge the effectiveness of repairs to telecommunications systems and equipment. Confirm that the faults mentioned on work orders have been rectified. Compare test results to specifications to ensure the repairs have been effective. (3)
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