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OSP Occupational Profile

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NOC Code: NOC Code: 7247 Occupation: Cable television service and maintenance technicians
Occupation Description: Occupation Description:
Cable television service technicians install, maintain and repair cable and satellite television and Internet signal and associated equipment in homes and commercial buildings. Cable television maintenance technicians maintain and repair cable television transmission and distribution systems and associated hardware. They are employed by cable and satellite television companies. Cable television service technicians install, maintain and repair cable and satellite television and Internet signal and associated equipment in homes and commercial buildings. Cable television maintenance technicians maintain and repair cable television transmission and distribution systems and associated hardware. They are employed by cable and satellite television companies.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3 4
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Scan text on equipment labels to confirm instructions for assembling, installing and testing cable and satellite signal distribution equipment. (2)
  • Review instructions, descriptions and comments on work orders and service call reports. Read these notes to understand the nature of service requests. (2)
  • Read memos and bulletins about changes to operational and administrative procedures, new products and technical disruptions changes that will affect the work. For example, read memos about changes to the cable network operations and new procedures for equipment maintenance. (2)
  • Read equipment and operations' manuals, troubleshooting guides and instruction booklets to gather technical information needed to install, maintain and repair cable and satellite signal distribution systems and related hardware. Read text passages which expand on and explain technical details found in corresponding tables, graphs, schematics and diagrams. (3)
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Writing
  • Write notes on work orders to briefly describe services provided. For example, write short descriptions of problems and actions taken to repair cable television signal distribution and Internet connection services. (1)
  • Write email to supervisors, other technicians and equipment suppliers. For example, maintenance technicians may write email to their supervisors to alert them to equipment which needs to be replaced. (2)
  • Write work summaries, incident and accident descriptions, instructions and reminders on a variety of forms. For example, following an accident which resulted in damage to a customer's building, a cable television installation technician may write several paragraphs on a reporting form to describe the accident, outline the damage it caused, analyze causal factors and recommend corrective actions. (2)
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Document Use
  • Scan labels on electrical supplies and cable and satellite signal distribution equipment to observe high voltage warning signs, identify product numbers and determine signal capacities. (1)
  • Scan road maps to locate street addresses. Maintenance technicians may also look at grid maps of aerial and underground cable television transmission lines and distribution systems to locate cable lines, power supplies and amplifiers. (1)
  • Complete inventory control forms to replenish equipment and supplies taken from the company's warehouses and service vehicles. (1)
  • Locate a variety of data in lists and tables. For example, cable television technicians refer to power supply tables to identify parts' specifications, acceptable ranges, capacities and other technical data. Satellite television technicians use receiving dish set-up charts to identify angles and positions for different service locations. (2)
  • Enter data into a variety of reporting forms such as service requests, work orders, timesheets, damage reports, defective product return forms and additional service reports. For example, cable television service technicians enter times, dates and customers' contact information into work schedules. Cable television maintenance technicians identify where they have installed new cables in additional service report forms. (2)
  • Locate quantitative data and identify patterns in graphs. For example, look at graphs of frequency and bandwidth measures to determine usage rates and percentages. (2)
  • Locate features and dimensions in construction drawings and utility maps when planning equipment installations and wiring routes. Mark construction drawings to identify where new wiring has been installed and make repairs to existing cable television and satellite reception systems. (2)
  • Interpret assembly diagrams in order to install, maintain and repair cable and satellite television distribution systems, computer networks and associated hardware. For example, service technicians use assembly drawings to install digital boxes, satellite dishes and new cable connectors. Maintenance technicians examine assembly drawings of power supply sources, amplifiers and hubs to locate parts that may be causing mechanical malfunctions. (3)
  • Examine schematic drawings of cable distribution, electrical and electronic systems. For example, maintenance technicians examine schematic grid maps of coaxial and fibre optic cable transmission and distribution lines to locate hubs and identify high voltage wires. Service technicians look at schematic diagrams of wiring to troubleshoot reception problems with digital receivers. (4)
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Digital Technology
  • Use hardware and system skills (design, set up, maintain, or repair computer systems). For example, connect network devices such as cable modems and test broadband Internet connections. (2)
  • Use word processing. For example, record comments about service calls and completed work orders using word processing software. (2)
  • Create Excel spreadsheets to organize customer contact and inventory lists and to record expenditures. (2)
  • Search service history databases using customer account numbers and street addresses. Search electronic map directories to locate cable transmission points and distribution lines on grid plans. (2)
  • Navigate the company's website to find information about new equipment, administrative policies and computer signal statistics. Some satellite technicians also receive and file work orders electronically through company websites. (2)
  • Exchange email on a variety of subjects with co-workers, supervisors, dispatchers and suppliers. Set up distribution lists and exchange email attachments such as work schedules. (2)
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Oral Communication
  • Communicate with co-workers to determine work assignments, report difficulties with building access and to activate accounts. For example, contact dispatchers to clarify service locations, report cancellations and get information about previous service calls. In some cases, notify accounting clerks that customers' accounts can be activated. (1)
  • Communicate with customers to schedule appointments, locate cable outlets, seek information about the nature and frequency of service problems and sell additional services. Use non-technical language to educate customers about using new equipment. Brief customers on transmission deficiencies, causal factors and actions taken to restore full service. Follow-up with them to verify that technical problems have been resolved. (2)
  • Interact with workers from other companies and tradespeople at work sites. Discuss schedules, safety measures and job tasks that require coordination. For example, technicians may interact with electricians to discuss cable routes and wiring methods. (2)
  • Discuss technical matters with supervisors, other technicians, suppliers and manufacturers' representatives. For example, cable television service technicians may contact maintenance technicians to seek advice about installing digital telephones and to report signal transmission errors that indicate faults in the cable lines. Maintenance technicians may communicate with their supervisors to report repairs to distribution lines that will temporarily disrupt services. (2)
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Money Math
  • Collect customers' payments for installations and repairs. Purchase tools such as wire strippers and splicers using cash and credit cards. (1)
  • Calculate expense claim amounts for travel, meals and incidentals. Technicians who work for larger companies submit the receipts to accounting departments for reimbursement. (2)
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Scheduling or Budgeting and Accounting
  • Schedule tasks and appointments with customers in one- to two-hour time slots. Make adjustments to accommodate changes such as delays, early completions, missed appointments and emergencies. (2)
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Measurement and Calculation
  • Measure distances. For example, measure distances between power supplies, distribution outlets and equipment for cable television or satellite signal distribution using tape measures and rulers. (1)
  • Take a variety of electrical and electronic measurements. For example, use voltmeters to measure power supply voltages, multimeters to measure electrical current, resistance and capacitance and signal meters to measure signal strength. Maintenance technicians use time domain reflectometers to locate faults in transmission lines. (2)
  • Calculate material and supply quantities. For example, calculate total lengths of cable runs in order to cut and install new cable lines. (2)
  • Calculate electrical, electronic and signal variables such as voltage, resistance, frequency, loss and gain. For example, use Ohm's law to calculate resistances and voltages. Calculate signal losses for services and splitters added to cable lines. (3)
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Data Analysis
  • Compare quantities ordered to those shipped to identify shortages and overages. (1)
  • Analyze signal readings and other data to locate cable faults and make adjustments and repairs to equipment for signal distribution and other related hardware. Compare test data to equipment specifications and measurements over time and distances to determine deviations and error tolerance levels. For example, cable technicians compare inputs to outputs to identify signal and power losses. Satellite technicians analyze compass readings and carrier-to-noise ratios to adjust positioning of satellite dishes. (2)
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Numerical Estimation
  • Estimate times to schedule customer appointments and organize tasks. Consider average times of similar tasks in the past and factor in travel times. (1)
  • Estimate distances to cut and route cable lengths. You visually or use walking strides to estimate distances from equipment to distribution points. Underestimating means you will have to splice in additional cable or cut new lengths. (2)
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Job Task Planning and Organizing
  • Cable television service and maintenance technicians organize their job tasks to respond to assigned service requests and work orders. They sequence work orders and establish timeframes in order to minimize travel time between service calls. Maintenance technicians give priority to service disruptions and change or abandon their schedules to respond to system-wide emergencies. (2)
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Decision Making
  • Decide to offer rebates or credits to subscribers because of reoccurring service interruptions and poor signal reception. (2)
  • Assign work orders to service technicians. Consider technicians' areas of expertise and skill levels before assigning tasks. (2)
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Problem Solving
  • Customers are not home. Check records to verify addresses and times. Phone customers to rebook appointments and report the changes to dispatch. (1)
  • Receive complaints from customers who are frustrated or unhappy with services. Redirect billing and programming complaints to other departments in the company and reassure customers that their cable and satellite services will be restored as soon as possible. (2)
  • Equipment has been damaged due to road accidents or severe weather conditions. For example, find cable boxes that have been hit by cars. Examine the extent of the damages, report to dispatch and arrange for repairs. (2)
  • There are obstacles that prohibit you from installing equipment or adding new cable services. Explain to customers why you are unable to provide services and submit reports for the company's records. For example, satellite technicians cannot install dishes if signal paths are blocked by trees and tall buildings. Cable television technicians cannot install digital services to established areas where the existing cables are too small. (2)
  • Discover illegal equipment and unauthorized tapping of cable lines by customers and their neighbours. Explain the transmission complications such as signal loss and interference associated with illegal use and criminal code penalties for interfering with telecommunications lines. Take action to remove equipment, cut off services and report misuse to cable and satellite television distributors. (3)
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Finding Information
  • Find technical information and data to assist with installations, repairs and maintenance of equipment for cable television and satellite signal distribution and Internet connection systems. Take information from service requests, equipment labels, operations manuals, installation guides and schematic diagrams. Consult suppliers, co-workers and customers to gather additional information about service requests and complaints. (2)
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Critical Thinking
  • Assess the suitability of locations of cable and satellite signal distribution equipment, cable outlets and wires. Consider functionality, aesthetics and ease of access for repairs. Look for the shortest distance to power sources and consider whether cable lines can be run through air return vents, ceiling panels or attics. Satellite technicians look for unobstructed sight lines towards satellites and consider whether foliage will cause problems during summer months. (2)
  • Judge responsibility for damage to cable lines and associated hardware such as cable boxes. Examine the damages and seek information from witnesses including building contractors, tradespeople and customers before assigning blame. For example, if a homeowner does not find out where the cable lines are located before digging and hits one, the cable technician may recommend that repair costs be paid for by the homeowner. (2)
  • Inspect the condition of cable television signal distribution systems and equipment such as coaxial and fibre optic cable lines, hubs, amplifiers, satellite dishes, converters, decoders and modems. Look for signs of damage and use various instruments to test function levels such as signal outputs and strengths. Consider the repair histories, ages and conditions of equipment and the expected requirements for new capacity before recommending replacement parts and repairs. (2)
  • Evaluate signal quality and transmission system integrity. Use a variety of measurements and tests to assess signals. For example, service technicians may assess television picture definition, clarity, pixilation, interfering noise and channel selection. Maintenance technicians may compare signal strengths at various points along transmission lines and distribution points to ensure there are no unexpected signal losses. (3)
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