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NOC Code: NOC Code: 7321c Occupation: Automotive service technicians
Occupation Description: Occupation Description:
Automotive service technicians inspect, diagnose, repair and service mechanical, electrical and electronic systems and components of cars and light trucks. They are employed by motor vehicle dealers, garages and service stations, automotive specialty shops and retail establishments which have automotive service shops. Automotive service technicians inspect, diagnose, repair and service mechanical, electrical and electronic systems and components of cars and light trucks. They are employed by motor vehicle dealers, garages and service stations, automotive specialty shops and retail establishments which have automotive service shops.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3 4
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3
Critical Thinking Critical Thinking 1 2 3

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read short text entries on a variety of forms and technical drawings, e.g. read comments on work orders to learn about vehicle repairs required. (1)
  • Scan a variety of manufacturers' labels to locate part numbers, serial numbers, sizes, colours and other information. (1)
  • Read short instructions written on signs, labels and packaging, e.g. read product labels to learn how to mix coolants. (1)
  • Read reminders and short notes from co-workers, e.g. read notes from service managers to learn about upcoming meetings. (1)
  • Read instructions and safety warnings on product labels and notes on assembly diagrams. (2)
  • Read articles about service and repair innovations in automotive periodicals and magazines to broaden your knowledge of the automobile service industry. (2)
  • Read bulletins and memos, e.g. read bulletins to learn about upcoming staff meetings. (2)
  • Read safety-related information, e.g. read Material Safety Data Sheets (MSDS) to learn how to safely handle refrigerants used for automotive cooling systems. (2)
  • Read manufacturers' notices and technical service bulletins, e.g. read technical service bulletins to learn about recurring faults with particular models and approved repair procedures. (3)
  • Read magazine and website articles to stay current and broaden your knowledge of the automobile service industry. (3)
  • Read instruction manuals for the use of computerized tools and equipment, e.g. read user guides to learn how to operate equipment, such as scan tools. (3)
  • Read a variety of paper-based and electronic repair manuals to learn how to troubleshoot, service and maintain vehicles, e.g. read manuals to learn how to repair electrical system faults. (3)
  • Read and interpret government regulations, e.g. read regulations to learn about vehicle inspection procedures, hazardous material disposal and the roadworthiness requirements of vehicles. (4)
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  • Write brief notes, e.g. describe needed repairs on work orders and vehicle inspection forms. (1)
  • Write brief emails, e.g. write emails to request help for unusual or difficult repairs. (2)
  • Write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers' compensation boards. (2)
  • Write short notes on Web forums and technical support sites to request and provide repair information, e.g. provide detailed explanations and descriptions using technical language. (3)
  • Write longer letters for police and insurance investigations to describe the causes and results of accidents. (3)
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Document Use
  • Scan a variety of manufacturers' labels to locate part numbers, serial numbers, sizes, colours and other information. (1)
  • Observe hazard and safety icons, e.g. scan icons affixed to engine components to learn about burn and electrical shock hazards. (1)
  • Interpret flowcharts, e.g. interpret a multi-step flowchart to learn how to troubleshoot a faulty electrical system. (2)
  • Complete a variety of forms, e.g. complete job estimates by entering details, such as dates, times and estimated repair costs. (2)
  • Locate data, such as classifications, material coefficients, identification numbers, quantities and costs, in complex specification tables. (3)
  • Enter repair and service data into work orders, corrective action forms and computerized data management systems, e.g. enter the time spent, parts used and steps taken to repair vehicles. (3)
  • Interpret graphs generated by computerized equipment, such as scan tools, to troubleshoot faults and establish the condition of vehicle components. (3)
  • Interpret complex technical drawings, e.g. study assembly drawings to determine the position of parts within complex transmissions and scan wiring system schematics to locate capacities and components, such as circuits, and troubleshoot faults. (4)
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Digital Technology
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (1)
  • Use hand-held devices, such as multimeters, to take electrical energy readings. (1)
  • Use computerized equipment, such as wheel alignment machines, to complete repairs. (2)
  • Use diagnostic equipment (e.g. scan tools) to determine operational data, such as horsepower, torque, pressure readings and air-to-fuel ratios. (2)
  • Use the Internet to access training courses and seminars offered by suppliers, employers and sector councils, e.g. learn about air conditioning systems by accessing videos, learning guides and exams delivered over the Internet by the Canadian Automotive Repair and Service (CARS) Council. (2)
  • Use the Internet to access articles to stay current on industry trends and practices. (2)
  • Use databases to retrieve repair information and technical drawings. (2)
  • Use specialized automotive service databases to access job assignments, input information on new jobs, retrieve and review past service information and complete work orders. (2)
  • Use word processing programs to write letters to customers, police and insurance brokers to present the results of mechanical inspections. (2)
  • Exchange email with other technicians, service managers, colleagues at other locations and manufacturer support specialists. (2)
  • Communicate with other mechanics on blogs and forums to provide advice and learn how to repair unusual vehicle faults. (2)
  • Visit manufacturers' websites to access recent technical service bulletins, parts and component information, recall notices, frequently asked questions and specifications. (2)
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Oral Communication
  • Listen to announcements made over public address systems. (1)
  • Speak to partspersons and suppliers, e.g. talk to suppliers to order parts and establish delivery times. (1)
  • Talk to customers to respond to questions and complaints, gather information about needed repairs, explain vehicle maintenance procedures and discuss the results of inspections and repairs. (2)
  • Talk to service managers about a wide variety of topics, e.g. discuss billing procedures, work assignments and methods to enhance customer service. (2)
  • Exchange technical repair and troubleshooting information with apprentices, co-workers, colleagues and manufacturers, e.g. explain complex repair procedures to apprentices and discuss unusual electronic control module faults with manufacturers' technical representatives. (3)
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Money Math
  • Receive cash, credit and debit card payments from customers and make change. (1)
  • Calculate the total costs of repair jobs including parts, labour rates, mark up and taxes, and enter the figures on estimates or finished work orders. (2)
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Measurement and Calculation
  • Calculate amounts of glycol and water and oil and gas mixtures, e.g. use ratios to calculate amounts for oil and gas mixtures. (2)
  • Take precise measurements using specialized tools, e.g. measure mechanical parts, such as cylinder walls, brake disks and bearings using calipers, dial micrometers and plastigauge strips. (3)
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Data Analysis
  • Compare measurements of energy, dimension, speed, horsepower, temperature and torque to specifications, e.g. compare the measurements of amperage to original equipment manufacturers' specifications to determine the operating condition of batteries and electrical systems. (1)
  • Calculate the effect that repairs and modifications have on engine performances, e.g. use formulae to determine net horsepower gains realized by modifying components, such as fuel and exhaust systems. (2)
  • Analyze pressure, power, torque, compression and electrical energy readings to assess vehicle performance and troubleshoot faults, e.g. analyze a series of electrical readings produced by computerized scan tools to determine the cause of charging system faults. (3)
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Numerical Estimation
  • Estimate the amount of time required to complete repairs. (1)
  • Estimate the useful life remaining for parts, such as tires, brake pads and exhaust systems. (2)
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Job Task Planning and Organizing
  • Automotive service technicians may be assigned jobs, one work order at a time, or as a set of multiple work orders to be completed during a day. If there is flexibility in job choice, they order jobs for efficiency, taking care of routine or smaller jobs first to allow more time for complex repairs. They may be assigned jobs based on their areas of expertise. Most technicians work on one job at a time unless a co-worker needs assistance or if work is delayed until parts arrive. Their planning must allow for unexpected occurrences such as emergency jobs for fleet customers who rely on their vehicles for work. (2)
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Decision Making
  • Decide the order of repair and maintenance jobs, e.g. give priority to small tasks that can be turned around quickly. (1)
  • Decide which tools to use, procedures to follow and tests to perform to diagnose and repair vehicles. (1)
  • Decide that a vehicle component cannot be repaired. Consider the condition of parts and regulations governing vehicle roadworthiness requirements. (2)
  • Decide to replace worn parts when repairs are not feasible or economical. (2)
  • Decide the most efficient course of action to complete particular jobs, e.g. determine troubleshooting and the order of tasks to efficiently diagnose and repair vehicle faults. (3)
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Problem Solving
  • It is impossible to meet repair deadlines due to heavy workloads and projects which take longer than anticipated to complete. Ask service managers to prioritize repairs, enlist the help of co-workers and work overtime to complete high priority work. (2)
  • Vehicles cannot be repaired because specifications and instructions are unavailable. Consult service managers, co-workers, suppliers and colleagues for advice and research websites to locate useable information. (2)
  • Find that work is delayed due to equipment breakdowns and incorrect or unavailable parts. Inform service managers about delays and carry out other work until equipment repairs are completed and the needed parts and supplies arrive. (2)
  • Decide the most efficient course of action to complete particular jobs, e.g. determine troubleshooting and the order of tasks to efficiently diagnose and repair vehicle faults. (3)
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Finding Information
  • Find information on stickers, labels, assembly drawings, repair manuals and websites to determine proper use, application and installation of parts and supplies. (1)
  • Review displays on computerized scanning equipment, onboard vehicle sensors and hand-held diagnostic tools to gain operational information about vehicles. (2)
  • Access online databases, choosing from a list of car makes and models for assembly and schematic drawings of parts, hierarchical systems and subsystems, part lists, installation procedures and standard labour times for specific jobs. (2)
  • Locate troubleshooting and repair procedures for unusual faults by calling technical support lines, requesting assistance on Internet blogs and website forums and by reading repair manuals and technical service bulletins. (3)
  • Locate information about mechanical faults by reviewing work orders, completing test drives and physical inspections, using scan tools and by speaking with customers and co-workers. (3)
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Critical Thinking
  • Judge the accuracy of readings taken using equipment, such as gas analyzers and dynamometers. Compare readings to other indicators of engine performance, such as vibration and noise. (1)
  • Evaluate the performance of apprentices. Consider apprentices' abilities to diagnose and troubleshoot vehicle faults, locate information, such as specifications, and complete repairs effectively. (2)
  • Judge the condition of parts, e.g. inspect sprockets for signs of cracks, missing teeth and loose fit. Examine tires and belts for signs of cracks and exposed cords. (2)
  • Evaluate the quality of repairs. Consider the results of test drives and data from equipment, such as gas analyzers and scan tools. (3)
  • Evaluate the severity of vehicle defects and deficiencies. Consider criteria, such as roadworthiness regulations, safety and harm to the environment. (3)
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