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NOC Code: NOC Code: 7332 Occupation: Appliance servicers and repairers
Occupation Description: Occupation Description:
Appliance servicers and repairers service and repair domestic and commercial appliances. They are employed by repair shops, appliance service companies and repair departments of retail and wholesale establishments, or they may be self-employed. Appliance servicers and repairers service and repair domestic and commercial appliances. They are employed by repair shops, appliance service companies and repair departments of retail and wholesale establishments, or they may be self-employed.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2 3
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read operating instructions and safety warnings on labels, appliance parts, and cleaning and lubricating products. (1)
  • Read letters and memos from manufacturers and distributors which provide information about product recalls, discontinuation of specific parts or appliances, repair, replacement and rebate processes. (2)
  • Read trade magazines and promotional materials such as flyers from professional associations, appliance manufacturers and suppliers that promote and compare different appliances, and report on new technologies and changes in the industry. (2)
  • Read about parts and appliances in manufacturers and wholesalers catalogues. Pay particular attention to special pricing, product advantages and bonuses given to purchasers. (2)
  • Read notes from customers and comments on work orders, which summarize customers' problems with the operation of appliances and previous repairs. (2)
  • Read manufacturers' operation, repair and service manuals to troubleshoot and repair appliances. Text is supplemented with schematics, diagrams, photographs and tables. (3)
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Writing
  • Write brief reminders and notes to other employees about customer requests for service work completed and parts to order for jobs. (1)
  • Write brief notes on work orders and invoices to describe completed work. (1)
  • Write email to parts suppliers and appliance manufacturers to confirm orders or request information. (2)
  • Write notes to customers that describe faults with appliances, outline options for repair, replacement of parts and request further instructions. Write similar notes on warranty forms. (2)
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Document Use
  • Scan job schedules to find out when and where you are to work. (1)
  • Extract data from tables. For example, read tables to identify serial and part numbers for specific models and to confirm manufacturers' specifications for variables such as temperature, pressure and amperage. (1)
  • Read lists of jobs to be completed, as well as parts, supplier and address lists. (1)
  • Interpret assembly drawings to assemble, reassemble serviced or add new components to appliances. (2)
  • Study work orders to identify the nature of the required services. For example, locate customers' contact information, part names and numbers, part and appliance names and numbers as well as costs. (2)
  • Complete a variety of forms. For example, complete invoices for customer service calls, services provided and parts used, check invoices of parts ordered. Match part identification numbers with ordered parts. (2)
  • Scan the labels on cleaning products, lubricating oils and chemicals to identify quantities, ingredients and concentrations. (2)
  • Locate data such as flow directions and functions of components such as pumps, valves and breakers by studying the schematics for electrical, refrigerant and systems in appliances. (3)
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Digital Technology
  • Use computer and software applications. For example, use hand-held computer devices that process invoices and use computerized cash registers, and may access service and repair documents on compact discs. (1)
  • Use bookkeeping, billing and accounting software. For example, enter repair costs into electronic invoices. (2)
  • Access manufacturers' Internet sites for information on appliances, repair procedures and parts. (2)
  • Use email to exchange messages with parts suppliers and appliance manufacturers. (2)
  • Use word processing to write short notes or letters to suppliers as part of warranty claims. (2)
  • Enter and retrieve information about customers, service calls and repair jobs, and search online databases for information about appliance repairs. (2)
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Oral Communication
  • Exchange information with suppliers and delivery people. For example, talk to suppliers about shipments and parts orders and couriers regarding the availability and delivery time for parts and supplies. (1)
  • Speak with supervisors regarding work schedules, normal work practices and any unusual occurrences such as unresolved customer complaints. (2)
  • Speak with co-workers, colleagues and manufacturers' service representatives about appliance repairs and customer service procedures. For example, talk to other servicers and repairers about a variety of appliance malfunctions, experiences repairing particular appliances and the reliability of specific brands. (2)
  • Discuss appliance repairs with customers. Receive calls from customers who request service for their appliances, call customers to confirm residential addresses, arrange access to buildings, notify them about ongoing and completed jobs and exchange routine information. (2)
  • Respond to complaints and negotiate with customers dissatisfied with service received or who object to the prices charged for repairs. (3)
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Money Math
  • Total cash receipts for supplies and miscellaneous parts and submit claims for reimbursement. (1)
  • Accept payments from customers. Make change for cash payments and process cheques, credit cards and direct withdrawal payments. (1)
  • Calculate amounts on bills and invoices. Calculate labour charges using hourly and per call rates, add costs of parts and supplies, and then apply discounts and sales taxes. (3)
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Scheduling or Budgeting and Accounting
  • Calculate differences in cost options between appliance repairs and possible new purchases. Present these cost analyses to customers so that they can decide whether to continue with repairs. (2)
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Measurement and Calculation
  • Take measurements using tapes, rulers, thermometers, timers, and fixed gauges. (1)
  • Set up and use specialised measuring tools such as multimeters, manometers and pressure gauges to assess the functioning of appliances. (2)
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Data Analysis
  • Compare readings such as temperatures, pressures and apertures to ensure the readings are within manufacturers' established standards. (1)
  • Order materials and parts according to projected needs, established inventory levels and available supply. (2)
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Numerical Estimation
  • Estimate travel times to and from job sites, lengths of time required to complete jobs and lengths of time before service can be provided. (2)
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Job Task Planning and Organizing
  • Independent appliance servicers and repairers establish their own work schedules and set the order in which they complete jobs, considering priority, geographic proximity and amount of time estimated for each job. Those employed by larger companies may have their schedule set by a supervisor or dispatcher and keep in communication with the office as jobs are completed. Emergency or priority jobs that arise unexpectedly may disrupt schedules, forcing them to make alternative arrangements. (2)
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Decision Making
  • Decide which parts, supplies and tools to stock the shop adequately. For example, self-employed servicers and repairers verify how often they replace specific parts and decide to order extra quantities. (1)
  • Decide which skills upgrading courses to attend. Consider the types of models and appliances you most frequently work on, the need to upgrade understanding and familiarity with new appliances coming onto the market. Decide if the training is worthwhile, as wages may be lost for hours spent in upgrading courses and you may need to pay for the courses yourself. (2)
  • Decide which suppliers to use for replacement parts. Check the quality and price of original and generic parts and the speed of delivery to ensure you quickly receive the best parts for the job and meet repair schedules. (2)
  • Decide to provide some customers with special or additional services to improve or ensure customer loyalty. For example, give discounts on parts and services as appropriate, designate repairs by priority and determine which repairs are covered by warranties. (3)
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Problem Solving
  • There is not enough room to work on appliances at customers' locations or in the shop. Rearrange shop workspaces or move appliances to alternate locations for repair and service. (1)
  • You are unable to locate or get into customers' residences because you have inaccurate contact information, customers are not present to let you in or you encounter circumstances such as unleashed dogs that prevent entry. Contact supervisors, dispatchers or customers to get correct addresses, reconfirm appointments or make new arrangements to gain access. (1)
  • Repair deadlines cannot be met because parts ordered through suppliers have not arrived and technical information such as manuals cannot be located. Contact suppliers to enquire about deliveries and attempt to find substitute parts. Contact manufacturers to inquire about missing serial numbers, schematics and part numbers. (2)
  • Find that you do not have the knowledge and experience to complete jobs. Speak to more experienced servicers and consult manufacturers' service representatives. For example, an appliance repairer finds that a stove timer buzzes incessantly and it is impossible to verify if the defect is in the membrane or the touch pad. A co-worker advises the repairer to change the membrane, offering his experience with similar models. (2)
  • Sources of appliance malfunctions cannot be located or appliance malfunctions described by customers cannot be replicated. Ask customers to describe the operation of appliances in detail and check alternate causes for malfunctions such as defects in customers' electrical outlets. If these questions do not reveal the sources of the malfunctions, ask customers to further monitor the appliance and record all details when the malfunction reoccurs. (3)
  • Encounter customers who are not satisfied with service after repairs are completed or customers who dispute differences between quotes and the final prices of the repairs and service. Inspect serviced appliances to ensure they are working properly, review bills and offer detailed explanations. (3)
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Finding Information
  • Find customers' contact information using work orders, maps, directories, phone books and the Internet. (1)
  • Find information on troubleshooting appliances by reading user, service and repair manuals, repair support information supplied by appliance manufacturers and by talking to co-workers, colleagues and manufacturers' service representatives. (2)
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Critical Thinking
  • Evaluate the condition of used appliances received, traded or discarded by original owners to see if they are worth repairing for resale. Check for excessive wear on belts, hoses, fittings and other structural equipment to determine the necessity of repairing or replacing these parts, and assess the appearance of appliances and the appeal of various styles, colours and features. (1)
  • Evaluate the effectiveness of repair options of appliances. For example, consider costs associated with parts, labour and shipping, customers' needs and finances and the estimated service life of repairs to select the best option. (2)
  • Evaluate the suitability of appliance makes and models for a variety of contexts and customers. For example, assess appliances' quality, ease of operation and repair and price, and frequency of use to make knowledgeable recommendations to customers. (3)
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