Ontario Skills Passport
Layout structure
header
Header structure
header
navigation
Display Noc
OSP Occupational Profile

OSP Occupational Profile

Print Occupational Profile

Display page browsing back option list
Display page browsing back option list <<Back
Display Noc Details
NOC Code: NOC Code: 7384b Occupation: Recreation vehicle service technicians
Occupation Description: Occupation Description:
Recreation vehicle service technicians repair or replace electrical wiring, plumbing, propane gas lines, appliances, windows, doors, cabinets and structural frames in recreational vehicles. They are employed by dealers and independent service shops. Recreation vehicle service technicians repair or replace electrical wiring, plumbing, propane gas lines, appliances, windows, doors, cabinets and structural frames in recreational vehicles. They are employed by dealers and independent service shops.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2 3 4
Money Math Money Math 1
Measurement and Calculation Measurement and Calculation 1 2 3
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3 4
Finding Information Finding Information 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Skim labels to confirm how to use a product, for example, a glue. (1)
  • Scan instructions on decals on RV systems, for example, how to do a safety check on a furnace. (1)
  • Read faxes/notes from customers inquiring about parts/service or describing a problem. (2)
  • Read memos from the Service Manager concerning vehicles which require work or supplies which are on order. (2)
  • Read recall notices. (2)
  • Read trouble shooting charts in a manual, for example for an air conditioning system, and the longer sections to which they refer. (2)
  • Read service bulletins and technical update sheets from manufacturers. (2)
  • Read manuals when taking training on a new product. This can be a reading situation where a manufacturer's rep guides a group of Recreation Vehicle Service Technicians through the manual. (3)
  • Read a section of a manual to learn and explain to a customer how to operate a system. (3)
  • Read warranty information. (3)
  • Read manuals to learn how to repair new or unfamiliar systems, fittings or equipment. For example, read the explanation of how a particular slide-out system works. Manuals for different systems come from different manufacturers (eg, refrigerator, furnace, slide-out). Styles and layouts of manuals and the levels of reading and document use vary. (4)
  • Locate and read sections of technical information sheets, to supplement visual information on how to install a particular furnace. Combine this with information from document use (e.g. assembly drawings, schematics, charts, and other documents). Integrate this information with the shortcuts you know from experience. (4)
Back to Top

Writing
  • Write reminder notes about job details and tasks to complete. (1)
  • Fill in a parts log and a mileage log to keep track of service work done outside the shop. (1)
  • Write brief notes to service managers and/or customers to list repairs which should be carried out. (1)
  • Write reminder notes to co-workers regarding customer requests, deadlines or supplies. (1)
  • Write reasons for recommending a particular repair. (2)
  • Write notes to the service manager to make suggestions on how to improve a design or how to make a better repair. These notes may be several paragraphs long. (2)
  • Enter information on work orders to record what tasks were completed. This is done to protect warranties and to show customers what was done and why. In some situations this writing is supplemented by oral communication. (2)
  • Write notes to the service manager describing a repair and the time used, for the manager to use to write a warranty report or to explain and negotiate with the customer or the manufacturer. (3)
  • Write warranty reports. Careful explanation results in realistic warranty compensation. (4)
Back to Top

Document Use
  • Use a check list while checking all the systems, for example, to make sure a rental unit is ready to go out again. (1)
  • Write up a purchase order, for example, for plywood and 2 x 4 lumber to reconstruct a corner of a trailer. (1)
  • Read signs, posters, warnings and labels, such as Workplace Hazardous Materials Information System (WHMIS) labels. (1)
  • Use part and model names and numbers on a chart to determine if a particular model has that part or feature. (1)
  • Look at a work schedule or wall chart to see what work orders are assigned for that day. (1)
  • Read Material Safety Data Sheets (MSDS) to establish the hazards associated with products such as propane. (2)
  • Enter information about the problem, the cause, and how it was repaired on a work order. Information must be concise yet complete enough to justify charges. (2)
  • Use a trouble shooting chart to diagnose a problem, for example, with a refrigerator. (2)
  • Use drawings, for example, to see how to connect a thermostat. (2)
  • Look at a sketch by service manager or owner to assess a problem and determine what to do. (2)
  • Make sketches, such as a floor layout, to show to a customer. (2)
  • Read lists in supply catalogues. (2)
  • Read work orders to establish what repairs need to be undertaken on a vehicle. Information includes type of vehicle, and may specify tasks related to diagnosis and repair, and estimates of parts and time to complete. The work order may simply direct you to another person for explanation and details. (2)
  • Read and complete timesheet in tenths of an hour to record or track tasks done from a number of work orders. In a day there may be 12 units to be checked and serviced/repaired on short turn around times. (2)
  • Look up the meaning of a term as used by the manufacturer of a particular appliance, in the glossary of a manual. (2)
  • Read tables on chemical product directions before using a new product, such as a paint or glue. (2)
  • Read blueprints of the structural design of coaches to determine how to approach the installation of a new feature or how to adapt an existing one. (3)
  • Refer to wiring schematic diagrams and assembly diagrams of, for example, awnings, hitches, slide-outs, furnaces, and electric steps. (3)
  • Draw an interior of a van or trailer to scale to show how a new installation fits with various furnishings and pieces of equipment. (3)
  • Make sketches of reconstruction projects, not to scale, with measurements and arrows showing where the components go. (3)
Back to Top

Digital Technology
  • Use handheld computers to do diagnostic work (e.g. using a tester for refrigerators). (1)
  • Access service and repair information through a CD Rom. (1)
  • Use point of sale computer programs. (2)
Back to Top

Oral Communication
  • Call suppliers to obtain information about products and deliveries. (1)
  • Talk to other staff to clarify work orders and to stay up to date on interactions with supervisors and customers. (2)
  • Explain features and demonstrate the operation of a system to its owner. For example, you may discover that an owner has caused damage to their vehicle through improper use such as not putting stabilizer jacks down for slideouts. Explain the problem, emphasizing the correct procedures to use. This communication is done with tact and respect for customer. (2)
  • Provide explanations of service to Service Managers. (3)
  • Communicate with customers to explain and to present repair options. Use oral communication skills along with trade skills to establish credibility and a sense of respect and trust with customers. You may invite a customer in at different stages of the work to show and explain what needs to be done, before the customer gets an estimate. (3)
  • Instruct and direct the work and learning of apprentices in the shop, ensuring their understanding. (3)
  • Discuss with other Recreation Vehicle Service Technicians and the Service Manager a complex repair problem and the best way to approach it. (3)
  • Discuss difficult construction adaptations with factory technical support and engineers. This communication may be complex because of the abstract nature of the discussion, and because the discussion is usually over the telephone. Troubleshooting and diagnosing take several telephone calls, picking up where a conversation left off, or beginning again with another person. (4)
Back to Top

Money Math
  • Take payments from customers using credit cards, cheques and cash. (1)
  • Make out bill, including hourly rate totals, parts prices and taxes. (1)
Back to Top

Measurement and Calculation
  • Weigh cylinders on a scale. (1)
  • Measure openings for, for example, refrigerators and stoves and measure lumber for building drawers. (1)
  • Use a variety of meters and gauges such as multimeters which measure voltage, ohms and amperage and a manometer or U-tube which measures propane pressure and/or pressure drop. (2)
  • Measure the location and size of the openings before replacing a wall, roof, or floor. (2)
  • Develop a materials list for reconstruction of a section of a trailer from measurements of the existing section. (3)
Back to Top

Numerical Estimation
  • Estimate the square footage of the available floor area of a motorhome interior, with the Shop Foreman. (3)
  • Usually with the Service Manager or Service Writer, estimate how much time it will take to complete various jobs. Estimating involves determining the times for the many steps it takes to remove, for example, window coverings, frames, furniture, wall board to expose the area to be worked on and to replace everything after the repair or installation is made. For example, to strip and take apart an existing roof on a particular trailer may take 12 hours. Because many problems are hidden, more than one estimate may be needed, the first, for example to remove a wall as part of a diagnosis. These estimates are used by the Service Manager when preparing cost quotes to customers. (3)
Back to Top

Job Task Planning and Organizing
  • Recreation Vehicle Service Technicians plan a day or so ahead, sometimes using a planning calendar to pencil in appointments and to block off jobs. Most of the time, they work through the work orders assigned to them in sequence and supplemented by oral instructions and discussion. Recreation Vehicle Service Technicians prioritize, deciding which jobs to complete if there is not enough time to complete the work that day. Once tasks have been assigned, Recreation Vehicle Service Technicians exercise autonomy in sequencing their tasks for the greatest efficiency. Their planning takes into account the amount of work to be accomplished on each unit. They are aware of the stripping or tearing down that must take place before something can be replaced or rebuilt. For example, to rebuild a floor, they need to clear the area, tasks which may extend to taking out front and side walls. They work out a materials list and order materials, with the goal of having all the materials they need when they need them. Recreation Vehicle Service Technicians need to co-ordinate tasks with co-workers to ensure that assistance is available for tasks which require more than one person to accomplish. Disruptions, such as urgent telephone calls, unanticipated customer visits, or rush jobs may occur, after which they return to their planned work schedule. (2)
Back to Top

Decision Making
  • Decide what tools and supplies are best for a specific job. (1)
  • Decide on the priority of tasks on a work order which may include over twenty items. (2)
  • Decide how much time to spend on a diagnosis, or on sourcing a part, before consulting someone else. (2)
  • Decide which tools, equipment and parts to take on service calls. This decision is important since lack of the appropriate resources at a remote location will lead to extra cost and wasted time. (2)
  • Decide on the best location for installing new equipment in a motor home. (2)
  • Decide the actual area from which to remove panelling, to search for damage such as wood rot. Deciding where to look, such as behind walls, above the ceiling or below the floor and how extensive the tear down should be is a judgement call. (3)
  • Decide what repair or reconstruction to recommend for the most workable result, taking into account factors such as time and expense and ultimately the safe operation of the recreation vehicle. (3)
Back to Top

Problem Solving
  • Assess a problem with the rear lights on a camper going on and off. Conduct tests to find and fix the problem within minutes. (1)
  • A drill hole for an antenna has been drilled in the wrong place. Search manuals to check factory specifications for specific models. Then take action to repair the damage and to inform co-workers of the correct location. (2)
  • Think beyond the work order and fill in, from your own knowledge and observations, the details of repairs or modifications. (2)
  • Deal with misinformation from the customer as part of the problem solving process and take it into consideration when looking for causes of a malfunction. You may go back to the customer for more information, for example, asking if the stabilizer jacks were in place at the appropriate time. (2)
  • A refrigerator is creating too much frost and the manufacturer is unable to identify the cause. Use trial and error diagnostics, such as moving or replacing the thermostat. For many jobs there may be no manual references. (2)
  • Discover and correct errors in information systems and manuals. (2)
  • You have encountered difficulties when making customized changes to a motor home, for example, installing new awnings or building kitchen cabinets. Consult with co-workers and supervisors and check manuals and schematics to see how such features have been handled in other models. Then use your own judgement to determine what to do. (3)
  • Deal with unexpected problems. For example, if a furnace doesn't light, or when there are recurring electrical failures in a battery system, carry out a troubleshooting sequence. Troubleshoot using a schematic, and a sequence in a manual and consult with co-workers and supervisors. (3)
  • Look for problems when checking trade-ins. For example, go through a unit with a moisture meter, also using sense of sight and smell to locate rotting wood. To determine the actual area from which to remove panelling, etc. to search further (behind walls, above ceiling, below the floor) is a judgement call based on experience. (3)
  • Locate the source of a leak, where evidence of water is some distance from the source. For example, the water damage may be apparent at one end of a wall, but the leak could be at a window at the other end where there is no visible damage. (3)
  • Determine how to replace a part that is no longer available by searching parts books for comparable items, consulting suppliers, and as a last resort, designing a replacement piece. (3)
  • It may be necessary to conduct extensive problem solving on one unit over a period of weeks, for example, when testing and replacing a faulty wiring system in a motor home. (4)
Back to Top

Finding Information
  • Look up specific information about repair parts and process on a manufacturer's information sheet. In some shops, these binders are organized at work stations. (1)
  • Call another dealer for information about a part, a system, or a procedure on a particular model. (1)
  • Talk to Service Managers and office staff to clarify work schedules and work orders. (1)
  • Look in parts catalogues for a replacement part. (1)
  • Discuss with co-workers ways to diagnose a problem and decide on the best course of action. (2)
  • Look up information about the operation and maintenance of a feature or system to explain to a customer. (2)
  • Take apart a section to learn more about a problem (e.g. the extent of water damage). (2)
  • Refer to service manuals and schematics to find out how to diagnose a problem and, for example, to repair a refrigerator. (3)
  • Look in parts catalogues, phone other businesses, and ask co-workers to find a part to replace one that is obsolete and to determine whether a new one is comparable. (3)
  • Call manufacturers' technical support lines to obtain information on the use of new equipment. (3)
Back to Top

footer