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OSP Occupational Profile

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NOC Code: NOC Code: 7445 Occupation: Other repairers and servicers
Occupation Description: Occupation Description:
This unit group includes workers, not elsewhere classified, who repair and service a wide variety of products, such as cameras, scales, musical instruments, coin machines, vending machines, sporting goods and other miscellaneous products and equipment. They are employed by product specialty repair shops and service establishments. This unit group includes workers, not elsewhere classified, who repair and service a wide variety of products, such as cameras, scales, musical instruments, coin machines, vending machines, sporting goods and other miscellaneous products and equipment. They are employed by product specialty repair shops and service establishments.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2 3
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2 3
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2 3


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read notices about parts that have been cancelled and manufacturer updates. (1)
  • Read notes and letters from clients to obtain information describing repair problems and any related deadlines. (2)
  • Read manufacturers' brochures to obtain information on new products. (2)
  • Read articles in magazines and trade journals to learn about industry changes and consumer trends. (2)
  • Read client service contracts to obtain contact information and comply with service obligations such as those regarding pricing of repairs. (3)
  • Read manuals to repair products such as bicycles, pianos or sewing machines. (3)
  • Read information from multiple sources, such as parts lists, service manuals and regulations on tolerances, to integrate and synthesize information in planning a repair job. (4)
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Writing
  • Write notes, for example to describe how to reassemble parts that have been taken apart. (1)
  • Complete work order forms during the first interaction with the customer to record the customer's contact information and describe the problem and, while performing subsequent repairs, to record parts and labour information needed for billing. (2)
  • Write memos to the manager advising on the status of work orders completed and pending. (2)
  • Write repair proposals to document a work plan and price proposal for the customer's review. (3)
  • Write reports after servicing equipment, such as industrial scales, to provide a detailed description of the technical problems, the work completed and evidence indicating that the problem was resolved. (3)
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Document Use
  • Read labels on supplies, such as epoxy or oil, to obtain information on how to use them and what to do in case of emergency. (1)
  • Read tables to locate part numbers. (2)
  • Read work order forms prepared by the manager to obtain work assignments. (2)
  • Read product specifications when diagnosing the cause of equipment failure. (3)
  • Interpret assembly and schematic drawings and scale drawings to replace a part or trace electronic circuits. (3)
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Digital Technology
  • Use computer-controlled equipment. For example, navigate through program options and calibration routines for electronic scales. (1)
  • Operate computerized cash registers or credit card/debit card machines. (1)
  • Use a database. For example, access information on clients and parts. (2)
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Oral Communication
  • Answer customer questions, such as those regarding servicing hours. (1)
  • Interact with the supervisor to receive assignments, order parts, discuss billing and to seek advice about problems with customers. (2)
  • Speak with manufacturers' representatives to obtain assistance in solving technical problems. (2)
  • Communicate with customers to obtain and provide information about the product or equipment to be serviced or repaired, to explain cost estimates and to co-ordinate appointment times. (2)
  • Speak with co-workers to exchange technical information and co-ordinate work. (2)
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Money Math
  • Collect payment from customers for service calls which have been arranged on a cash on delivery (COD) basis. (1)
  • Calculate mileage charges by multiplying the distance times the rate. (2)
  • Prepare invoices involving the calculation of labour charges using hourly rates, parts charges and any applicable discounts and taxes. (3)
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Scheduling or Budgeting and Accounting
  • Advise customers on whether an item is worth repairing relative to the cost of purchasing new, considering such factors as ongoing repair costs. (2)
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Measurement and Calculation
  • Measure the length or height of products, such as skis and bicycles. (1)
  • Take precise measures using specialized equipment, such as gauges and micrometers, to perform diagnostic testing. (3)
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Data Analysis
  • Perform a series of tests and analyze the data, to calibrate equipment, such as scales, or to tune pianos. (1)
  • Compare data obtained by taking readings from equipment, such as measurements of amperage or volts, to acceptable ranges to determine the cause of malfunctions. (1)
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Numerical Estimation
  • Estimate the amount of time needed to complete each work order to schedule service call appointments, considering factors such as driving time. (2)
  • Estimate the cost of repairs, taking into account expected labour and parts costs, based on a verbal description of the problem. (3)
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Job Task Planning and Organizing
  • The work of repairers and servicers in this group is customer driven. Some prioritize their incoming work orders, while others receive their priorities from service managers. Most have the scope to plan and organize their daily schedules, sequencing their job tasks for efficiency. They respond to interruptions in their work plans, such as the breakdown of a machine which is critical to completion of job orders. They may need to reprioritize tasks in such situations. Their work plan must be integrated with the schedules of their clients when doing off-site service calls. (3)
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Decision Making
  • Decide whether to incur overtime costs by staying late to finish a job. (1)
  • Decide when to offer a discount to build customer loyalty. (2)
  • Decide which suppliers to use, considering factors such as reliability of delivery, selection and price. (2)
  • Determine work priorities and schedules to provide quality customer service. (3)
  • Decide when it is necessary to protect the company from legal liability by documenting a customer's refusal to approve the recommended course of action after being advised that there are time-sensitive health and safety issues. (3)
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Problem Solving
  • There is a backlog in the service schedule due to unforeseen problems, such as truck breakdowns or delays in part deliveries. Improvise to maintain productivity and minimize the disruption to your schedule, drawing on local resources. (1)
  • A customer feels that the prices being charged are too high. Explain what was wrong with the item, avoiding the use of technical jargon, and then itemize the steps taken to repair the problem, relating them to the parts and labour charges on the invoice. (2)
  • A customer has called to advise that a problem which was fixed the day before has recurred, even though an inspection showed no deficiency. Speak with those who used the equipment and analyze the surrounding environment to identify external factors which may cause malfunctions, such as human error, temperature, humidity and dust levels. (3)
  • The standard suppliers do not have the parts needed to fix an older model product. Network with industry contacts to secure used parts and, if unsuccessful, may make the part using machinery in the shop, ensuring that the newly-created part has the same technical qualities as the original. (3)
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Finding Information
  • Obtain the price of new products from the department manager. (1)
  • Refer to parts lists and catalogues to obtain part numbers and prices. (1)
  • Consult with co-workers to ask questions and share ideas about a new or unique problem. (2)
  • Refer to a variety of service manuals to find information on specifications. (3)
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