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OSP Occupational Profile

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NOC Code: NOC Code: 7514 Occupation: Delivery and courier service drivers
Occupation Description: Occupation Description:
Delivery and courier service drivers drive automobiles, vans and light trucks to pick up and deliver various products. They are employed by dairies, drug stores, newspaper distributors, take-out food establishments, dry cleaners, mobile caterers, courier and messenger service companies and many other establishments, or they may be self-employed. Delivery and courier service drivers drive automobiles, vans and light trucks to pick up and deliver various products. They are employed by dairies, drug stores, newspaper distributors, take-out food establishments, dry cleaners, mobile caterers, courier and messenger service companies and many other establishments, or they may be self-employed.

  • Click on any of the Essential Skills to view sample workplace tasks for this occupation.
  • Scroll down the page to get information on career planning, education and training, and employment and volunteer opportunities.

Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1 2
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2
Finding Information Finding Information 1 2


  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.


Reading
  • Read memos about work schedules and changes to delivery routes, dates and times. (1)
  • Read memos about policy changes or new products or memos giving instructions, such as changes in delivery routes. (2)
  • Read safety manuals about the operation of vehicles or manuals giving information on the transportation of dangerous goods. (3)
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Writing
  • Enter names and addresses on waybills and note anything unusual about the delivery. (1)
  • Leave notes on the door of residences, when the delivery cannot be made. (1)
  • Write reminders or make entries in date books to remember deliveries. (1)
  • Record information about each delivery, such as when the order left the store, when it was delivered and coupons used. (1)
  • Write names and addresses given by the radio dispatcher. (1)
  • Complete a variety of forms. (see "Document Use") (2)
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Document Use
  • Complete a Delivery Route Log to record arrival and departure times at each stop and how many packages were delivered or picked up. (1)
  • Read traffic and street signs and names and numbers on houses or businesses to make deliveries. (1)
  • Enter odometer readings on a mileage form. (1)
  • Read labels, tags and lists which identify the goods being delivered. (1)
  • Complete a Vehicle Maintenance Sheet and safety check forms. (1)
  • Read the telephone book and street finder index to locate addresses and phone numbers. (1)
  • Complete a manifest report which lists the day's transactions, waybills and cash receipts. (2)
  • Read maps to find the location of a delivery. (2)
  • Read work schedules. (2)
  • Read bills of lading, manifests, credit-card slips, delivery receipts and waybills (bills of handling). These may contain the names, addresses and signatures of clients, check boxes and tables for entering information. (2)
  • Read rate schedules to determine the rate charged for a particular destination for packages of a particular weight. (2)
  • Scan the computer screen to enter or log information about an order. (2)
  • Use tariff tables to calculate the costs of shipping packages. (3)
  • Fill out accident reports, listing names and addresses of witnesses and describing road conditions. (3)
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Digital Technology
  • Use other computer applications. For example, use computer operated-equipment such as computer pagers which display calls from the dispatcher. (1)
  • Use word processing. For example, keep trip logs. (2)
  • Use the Internet. For example, use the Internet to check airline arrival times. (2)
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Oral Communication
  • Talk with the dispatcher and other drivers during the day, on the two-way radio or telephone, to co-ordinate pickups and deliveries. (1)
  • Interact briefly with customers when making deliveries to exchange pleasantries, obtain information, explain the transaction or to discuss service times and prices. (1)
  • Discuss routes, customers and work procedures with co-workers. (1)
  • Receive messages which co-workers have left on answering machines and pagers. (1)
  • Discuss vehicle problems and repairs with mechanics. (2)
  • Take direction from supervisors and report to them any problems with customer payments, delays or work schedules. (2)
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Money Math
  • Total the cash pickups. (1)
  • Calculate the charge for a delivery, sometimes deducting a coupon. (2)
  • Calculate the charge for a delivery, including the relevant taxes, accept payment by cash, cheque or credit card and make change. (2)
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Scheduling or Budgeting and Accounting
  • Total receipts before giving them to the supervisor. (1)
  • Schedule deliveries, either planning the sequence and timing of stops to complete the route by a certain time or determining the most efficient way to handle batches of deliveries, such as when delivering pizzas. (2)
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Measurement and Calculation
  • Record mileage driven each day using odometer readings. (1)
  • Calculate the cubic weight of packages using a formula. (2)
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Data Analysis
  • Compare the number of papers returned at each delivery location to the number delivered to adjust the number to leave next time. (1)
  • Monitor the number of items handled for a specific client each day and calculate the average number each month to determine if a volume discount applies. (2)
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Numerical Estimation
  • Estimate the weight of packages. (1)
  • Estimate freight charges, when taking orders over the phone. (2)
  • Estimate the time required for a particular delivery, considering distance, traffic conditions and the number of packages to be loaded and unloaded. (2)
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Job Task Planning and Organizing
  • Delivery and courier service drivers perform routine, repetitive tasks. They are assigned destinations to deliver items to throughout the day. Some are assigned routes to follow and given a prearranged schedule. Others organize their routes and schedules themselves for maximum efficiency, adjusting this plan in response to traffic conditions and "rush" orders. (2)
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Decision Making
  • Decide what commodities to transport, based on whether items meet transportation and safety requirements. (1)
  • When an item is not ready for delivery, decide whether to wait for it or to leave a message for another driver to pick it up. (1)
  • Decide which routes and streets to take, based on traffic, the number and location of deliveries and your familiarity with the route. (2)
  • Decide how many deliveries can be made and whether to take extra work. (2)
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Problem Solving
  • Delivery schedules are interrupted or delayed. Reorganize your schedules to compensate. (1)
  • There is a problem locating a customer's address. Phone the customer or contact the dispatcher for directions. The route may have to be adjusted to compensate for lost time. (1)
  • Shipments have been delayed or mixed up, for reasons beyond your control. Try to trace missing shipments by examining relevant paperwork, contacting the shipment originator and calling the customer for more information. (2)
  • A delivery does not include all the requested items. Locate extras or replacements or offer customers credit or an adjustment in their account. (2)
  • Mechanical problems or vehicle breakdowns have occurred. Arrange for towing and repairs and reschedule the deliveries. (2)
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Finding Information
  • Find out suitable delivery or pickup times by calling the customer. (1)
  • Make telephone calls or check paperwork to find out about the status of a particular shipment or item in a shipment, when a shipment is missing or incomplete. (1)
  • Locate addresses by checking them in telephone books, looking them up on maps or by asking other drivers, the dispatcher or the customer. (2)
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