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OSP Occupational Profile

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NOC Code: NOC Code: 8411 Occupation: Underground mine service and support workers
Occupation Description: Occupation Description:
Underground mine service and support workers perform a range of duties related to the operation of orepasses, chutes and conveyor systems, the construction and support of underground structures, passages and roadways, and the supply of materials and supplies to support underground mining. They are employed by coal, metal and non-metallic mineral mines. Underground mine service and support workers perform a range of duties related to the operation of orepasses, chutes and conveyor systems, the construction and support of underground structures, passages and roadways, and the supply of materials and supplies to support underground mining. They are employed by coal, metal and non-metallic mineral mines.

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Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3
Writing Writing 1 2
Document Use Document Use 1 2 3
Digital Technology Digital Technology 1 2
Oral Communication Oral Communication 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2
Measurement and Calculation Measurement and Calculation 1 2
Data Analysis Data Analysis 1
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2
Decision Making Decision Making 1 2
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read instructions and warnings written on signs, labels and packaging, e.g. read warning labels on tools to learn about shock hazards. (1)
  • Read comments on forms and technical drawings, e.g. read comments on forms, such as requisitions, to learn about the status of supplies. (1)
  • Read a variety of instructions and procedures, e.g. read step-by-step instructions to learn about equipment lockout procedures. (2)
  • Read notices and bulletins, e.g. read notices from workers' compensation boards to learn about workplace hazards and incidents. (2)
  • Read safety-related information, e.g. read safety rules and regulations governing fall protection, confined spaces and other hazards. (3)
  • Read manuals, e.g. read manuals to learn how to troubleshoot and repair equipment faults. (3)
  • Read trade journals, brochures and website articles to learn about new products and construction technologies. (3)
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  • Write short notes to co-workers, e.g. write short notes to supervisors to inform them about defective equipment. (1)
  • Write short comments in logbooks, e.g. write short comments in logbooks to record the outcome of safety inspections. (1)
  • Write short reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers' compensation boards. (2)
  • Write paragraph-length text entries in forms, e.g. complete hazard assessment forms by describing workplace hazards and the steps to perform work safely. (2)
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Document Use
  • View symbols and icons, e.g. scan Workplace Hazardous Materials Information System (WHMIS) symbols to learn about the hazardous properties of chemicals, such as acids. (1)
  • View lists, e.g. skim parts lists to locate identification numbers and quantities. (1)
  • View labels on product packaging and equipment labels, e.g. scan labels on hydraulic control plates to determine the use of various handles, lights and dials on machines. (1)
  • Locate data, such as dates, times, capacities and dimensions, in tables, e.g. scan conversion charts to determine the required sizes of drill bits. (2)
  • Complete a variety of forms, e.g. check boxes and enter data, such as dates, identification numbers and times, in equipment inspection forms and supply requisitions. (2)
  • Read worksite procedure checklists to locate emergency contact information, voltages and other information about conditions unique to individual mine sites. (2)
  • Locate data in graphs, e.g. use graphs to locate production information, such as the amount of ore removed and the percentage of different minerals that ores contain. (3)
  • Study site maps to determine the location of stopes, roadways, ventilation corridors and escape routes. (3)
  • Study technical drawings including scale drawings, schematics and assembly drawings, e.g. scan drawings to learn how to assemble and disassemble equipment, such as hoists and conveyors. (3)
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Digital Technology
  • Use digital meters to measure level of illumination. (1)
  • Key in commands to call up displays of the percentage of sulphur in the air and to start and stop ventilation fans. (1)
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as calculating material requirements. (1)
  • Use databases to retrieve drawing and inventory counts and to order supplies. (2)
  • Use databases to generate lists of miners and their lamp, locker and basket numbers. (2)
  • Use communication software to exchange email with co-workers. (2)
  • Access online information, such as bulletins, posted by employers, suppliers, manufacturers, unions and associations. (2)
  • Use the Internet to access training courses and seminars offered by trainers, suppliers, employers and associations. (2)
  • Use computers to access training and learning materials in CD-ROM and DVD players to access training and learning materials. (2)
  • Use spreadsheet software to track inventory and the use of supplies. (2)
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Oral Communication
  • Exchange information, such as coordinates, with dispatchers when operating vehicles on mine sites and service roads. (1)
  • Speak to tool room and parts room staff to order supplies and determine delivery schedules. (1)
  • Exchange information with co-workers, e.g. talk to supervisors to learn about job assignments and to coordinate activities and schedules. (2)
  • Exchange information with equipment mechanics, e.g. speak with mechanics about equipment faults. (2)
  • Exchange technical information, e.g. talk to engineers and surveyors about working conditions in new sections of mines. (2)
  • Participate in group discussions, e.g. participate in safety meetings to discuss safe work practices and the outcomes of job hazard assessments. (2)
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Scheduling or Budgeting and Accounting
  • Calculate material requirements, e.g. calculate the quantity of supplies needed for small mining and construction projects. (2)
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Measurement and Calculation
  • Take a variety of measurements using basic tools, e.g. measure the air pressure of self-rescue air units using gauges and the length of pipes needed for construction projects using tape measures. (1)
  • Calculate statistics, e.g. calculate the volume of ore dumped from a specified number of cars. (2)
  • Calculate averages, e.g. calculate the average number of gloves required by workers per shift. (2)
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Data Analysis
  • Compare measurements to specifications, e.g. compare the air pressure readings of self-rescue air units to specifications to determine their suitability for use. (1)
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Numerical Estimation
  • Estimate distance by pacing out metres. (1)
  • Estimate weights, e.g. estimate the weight of a load to be lifted by hoist. (2)
  • Estimate quantities, e.g. estimate the number of pipes needed to complete a project. (2)
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Job Task Planning and Organizing
  • Underground mine service and support workers follow set routines, carrying out tasks assigned by supervisors. They follow regular inspection and maintenance schedules as set out by their supervisors, ensuring there are enough supplies to keep working. They co-ordinate their tasks with other crew members as required. Work may be interrupted to respond to machinery breakdowns and safety concerns. (2)
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Decision Making
  • Choose the tools and materials to accomplish tasks. Consider the types of tasks to be performed, specifications, safety requirements and the tools that are available. (1)
  • Decide the order of tasks, e.g. decide the order in which to perform construction-related tasks. (1)
  • Select the frequency of preventative maintenance tasks performed on equipment. (2)
  • Decide to refuse unsafe work because the risk to your safety and the safety of others is too high. (2)
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Problem Solving
  • Encounter delays due to shortages of materials. Inform supervisors of the shortages and contact parts room staff to access additional supplies. Perform other work until the necessary supplies arrive. (1)
  • Encounter unsafe work conditions. Seek ways to reduce the risks and refuse tasks that cannot be performed safely. (2)
  • Encounter delays due to equipment breakdowns. Inform supervisors about equipment breakdowns and perform other work until repairs are completed. Attempt to troubleshoot and repair the equipment. (2)
  • Encounter emergencies, e.g. encounter people experiencing medical emergencies. Deliver appropriate first aid measures and contact emergency responders at the earliest opportunity. Continue with first aid measures until emergency responders arrive. (3)
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Finding Information
  • Find out about activities by referring to schedules and by talking to co-workers. (1)
  • Learn about job hazards by inspecting job sites, reading job hazard assessments, participating in safety briefings and speaking with co-workers. (2)
  • Learn about changes to procedures by reading memos and policy manuals and by speaking with co-workers. (2)
  • Learn about the condition of vehicles by reading logbooks and conducting step-by-step vehicle safety inspections. (2)
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Critical Thinking
  • Judge the condition of parts, e.g. inspect belts and hoses for signs of cracks. (1)
  • Evaluate the safety of job tasks. Observe electrical, slipping and fall hazards and the location of safety equipment, such as fire extinguishers and respirators. Take note of other potential hazards, such as improperly stored tools, broken equipment and confined spaces. (2)
  • Evaluate the performance of equipment. Consider the speed and accuracy of equipment outputs. (2)
  • Evaluate the quality of your work. Take measurements, check alignments and physically inspect the elements you constructed. (2)
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