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NOC Code: NOC Code: 9212 Occupation: Supervisors, petroleum, gas and chemical processing and utilities
Occupation Description: Occupation Description:
Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Petroleum, Gas and Chemical Process Operators (9232), Power Engineers and Power Systems Operators (9241), Water and Waste Treatment Plant Operators (9243), Chemical Plant Machine Operators (9421) and Labourers in Chemical Products Processing and Utilities (9613). They are employed by petroleum and natural gas processing, pipeline and petrochemical companies, chemical and pharmaceutical companies, electric power utilities, water and waste treatment utilities and in a range of other industries and institutions. Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Petroleum, Gas and Chemical Process Operators (9232), Power Engineers and Power Systems Operators (9241), Water and Waste Treatment Plant Operators (9243), Chemical Plant Machine Operators (9421) and Labourers in Chemical Products Processing and Utilities (9613). They are employed by petroleum and natural gas processing, pipeline and petrochemical companies, chemical and pharmaceutical companies, electric power utilities, water and waste treatment utilities and in a range of other industries and institutions.

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Table will display the Skill Level for the Noc specified
Essential Skills Essential Skills Levels
Reading Reading 1 2 3 4
Writing Writing 1 2 3 4
Document Use Document Use 1 2 3 4
Digital Technology Digital Technology 1 2 3
Oral Communication Oral Communication 1 2 3 4
Money Math Money Math 1 2
Scheduling or Budgeting and Accounting Scheduling or Budgeting and Accounting 1 2 3 4
Measurement and Calculation Measurement and Calculation 1 2 3
Data Analysis Data Analysis 1 2 3 4
Numerical Estimation Numerical Estimation 1 2
Job Task Planning and Organizing Job Task Planning and Organizing 1 2 3
Decision Making Decision Making 1 2 3
Problem Solving Problem Solving 1 2 3
Finding Information Finding Information 1 2
Critical Thinking Critical Thinking 1 2 3

  • The skill levels represented in the above chart illustrate the full range of sample tasks performed by experienced workers and not individuals preparing for or entering this occupation for the first time.
  • Note that some occupational profiles do not include all Numeracy and Thinking Essential Skills.

If you would like to print a copy of the chart and sample tasks, click on the "Print Occupational Profile" button at the top of the page.

  • Read instructions and warnings on product and equipment labels. For example, supervisors of waste water plant operators read storage instructions on labels affixed to containers of hazardous chemicals such as chlorine. Supervisors of electric power systems operators read labels affixed to equipment such as transformers to identify electrocution hazards. (1)
  • Read memos, email messages and letters. For example, read memos from managers to learn about operational matters such as upcoming tours, changes to production targets and inventory tracking procedures. Read email messages to learn about upcoming meetings and requests for information. Read covering and reference letters to learn about the work histories and training experiences of job candidates. (2)
  • Read short text entries in forms. For example, read short text entries in daily reports to learn of events during other shifts. Read descriptions of spills and near misses in incident and accident reporting forms. (2)
  • Read performance reviews and evaluations. For example, supervisors of chemical process operators read performance reviews and evaluations to learn about the skills, performances and work habits of workers. (2)
  • Read equipment, policy and procedure manuals. For example, read policy and procedure manuals to learn the decision-making procedures for general operations and human resource practices such as holiday pay and travel authorizations. Supervisors of pharmaceutical and chemical process operators read detailed manuals for the assembly, set-up, calibration and operation of equipment such as liquid fillers, blenders and augers. Supervisors of power station and power system operators read manuals to learn the procedures to follow when assessing trip, relay, voltage and current settings during load reduction tests. (3)
  • Read brochures and articles in trade magazines. For example, supervisors of gas utility labourers may read brochures to learn about the features of new polyethylene insertion equipment used to repair damaged sections of pipe. Supervisors of pharmaceutical and chemical process operators may read articles in trade magazines such as Pharmaceutical Manufacturing and Catalyst to learn about new manufacturing, quality control and environmental protection procedures. (3)
  • Read proposals and reports. For example, supervisors of chemical plant operators may read proposals for repair and maintenance jobs submitted by contractors. Supervisors of power station operators may read management reports to learn about recommended capital investments and changes to production and training practices. Supervisors of petroleum processing and water plant operators may read engineering reports and studies that describe how to optimize the operation of facilities such as gas processing and water treatment plants. (3)
  • Read regulations, Acts and collective agreements. For example, read regulations issued by occupational health and safety organizations to learn the requirements for personal protective equipment and training. Read Acts governing environmental protection and equipment such as boilers and pressure vessels to learn the rules governing hazardous processes and materials such as hydrogen sulphide. Supervisors in this unit group who work in organized workplaces may read collective agreements to learn about hours of work, grievance procedures and job classifications. (4)
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  • Write logbook entries. For example, write logbook entries to record unusual incidents and equipment settings. (1)
  • Write memos, notices and short email messages. For example, write memos and notices to inform workers about changes to operating procedures and to introduce new projects and equipment. Write memos to workers in which you outline holiday work schedules. Write email messages to co-workers to confirm meeting and training times. (2)
  • Write tenders and 'requests for proposals'. For example, chemical processing supervisors may write tender documents, 'calls for bids' and 'requests for proposals' for new processing equipment. (3)
  • Write operating procedures. For example, write detailed emergency response plans which specify procedures to be implemented in the event of emergencies such as fires and breaches of containment. Power and steam plant supervisors may write standard operating procedures for system and equipment start-ups and shut-downs, accident, incident and near-miss reporting. (4)
  • Write reports and proposals. For example, petroleum refining supervisors may write operating reports to present and explain quality and production results. Chemical processing supervisors may write incident reports to summarize investigations into workplace accidents which caused injuries, and the discharges of toxic fluids, chemicals and gases. They may write proposals to justify capital expansion projects and to explain recommended changes to production processes. (4)
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Document Use
  • Identify symbols on labels and signs. For example, use symbols to identify hazards and locate safety equipment such as fire extinguishers and eye wash stations. Supervisors of stationary engineers may identify hazard warning symbols on labels affixed to the containers of chemicals such as defoamers. (1)
  • Extract data from graphs. For example, supervisors of water plant operators may scan circular charts to determine the amounts of chlorinated gas injected into water over twenty-four hour periods. They may scan graphs that display water volumes during normal and back flush cycles to determine the operating conditions of pumps. (2)
  • Locate data in lists and tables. For example, locate phone numbers and other data in contact lists for workers and contractors. Locate data such as codes, pressures, temperatures, costs, identification numbers, shipping times, descriptions, acceptable tolerances and inventory counts in specification tables and parts' lists. (2)
  • Complete entry forms. For example, supervisors of pharmaceutical and chemical plant operators complete production batch reports by entering quantities, pH levels, potencies, batch numbers, dates and times. Supervisors of petroleum processing plant operators enter data such as sensor readings and discharge amounts in noise and environmental monitoring forms. Supervisors in this unit group who oversee equipment repairs may enter names, dates, times and equipment identification numbers into work permits and equipment lockouts. (3)
  • Interpret and locate data in technical drawings. For example, steam plant forepersons may scan scaled drawings to determine the dimensions of rooms and the optimal locations for new equipment. Supervisors of chemical processing plant operators may interpret assembly drawings to learn how to assemble, install and set up equipment such as water pumps and blenders. (3)
  • Scan process schematics to understand operating processes and fluid and electricity flows. For example, supervisors of power plant operators scan schematics of power stations, switch yards, substations and control centers to locate items such as circuits, switches and control points. Supervisors of water purification plant operators scan process schematics to learn how water flows though processing equipment. (4)
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Digital Technology
  • Use basic text editing and formatting features in word processing applications to write memos, letters, procedures, reports and performance appraisals. (2)
  • Use graphics software. For example, use presentation software to create slide presentations used for training, public hearings and public relations activities. (2)
  • Use intranets and email applications to exchange email messages and electronic files with colleagues and co-workers. (2)
  • Use Internet browsers to locate weather reports and to access information about new products and product specifications from suppliers' websites. (2)
  • Use computer-assisted design, manufacturing and machining. For example, set up numerically-controlled computer equipment by programming specifications such as speeds and flows. Operate distributed control system software to monitor and regulate processes and processing equipment. Locate data such as air, fuel and water flows on computer display screens and adjust settings such as pressure and temperature using touchscreens and pointing devices. (2)
  • Use spreadsheets. For example, cosmetics processing forepersons may create spreadsheets and enter data to track inventories, hours worked, costs and production volumes. They may use basic statistical analysis software functions to analyze data. (3)
  • Use databases. For example, distillation forepersons may access their organizations' enterprise resource planning databases to enter and locate data on workers, finances, inventories and production. They input data such as names, quantities, dates, hours worked and parts' numbers, and run queries to locate contact information of employees, customers and suppliers. (3)
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Oral Communication
  • Discuss products and services with suppliers. For example, gas transmission supervisors may call suppliers to order parts, materials and supplies. They may call repair technicians such as industrial electricians to schedule equipment repairs and to determine costs. (1)
  • Discuss ongoing work with co-workers. For example, talk to co-workers in payroll departments to determine when workers' paycheques will be issued. Talk to other supervisors and managers about day-to-day events. (2)
  • Direct, train, advise, discipline and motivate the workers you supervise. For example, chemical plant forepersons describe duties, operating procedures, hazards, emergency response measures and safety and quality control programs. They mediate conflicts between workers, discuss workers' performances and offer praise and constructive criticism to encourage the individual efforts of workers and promote positive work cultures. (3)
  • Interview job applicants. Explain job descriptions and workplace benefits, discuss job requirements and ask questions about applicants' skills, experiences and expectations. (3)
  • Answer questions and respond to complaints from the general public. For example, supervisors of gas distribution operators may meet with tour groups and other visitors to explain how natural gas is liquefied and gasified. Supervisors of power plants and natural gas processing plants may respond to complaints about power outages, unusual odours from stacks, dead livestock and noise from steam and gas discharges. (3)
  • Direct the actions of workers and first responders during emergency situations. For example, supervisors of power plant and chemical processing plant operators may direct the actions of workers during catastrophic equipment failures such as boiler breaches and generator breakdowns. They may direct the actions of emergency responders to minimize injury to workers and environmental damage during incidents such as fires and releases of toxic gases. (4)
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Money Math
  • Calculate expense reimbursement claim amounts for travel and purchases of parts and supplies. For example, calculate reimbursements for out-of-pocket expenses and for the use of personal vehicles at per kilometre rates. (2)
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Scheduling or Budgeting and Accounting
  • Establish maintenance, repair and replacement schedules for equipment. Establish maintenance intervals and dates by considering regulatory requirements, manufacturers' service recommendations and equipment operating conditions and ages. Schedule repair and maintenance tasks to use time efficiently and to affect operations minimally. (3)
  • Create work schedules to meet training, production and regulatory requirements. Consider the availabilities of workers, output demands, regulatory requirements, human resource policies, collective agreements and previously scheduled maintenance, repairs and vacations. (4)
  • Establish and monitor operating, training, maintenance and capital budgets. For example, gas plant forepersons may establish training and maintenance budgets. They consider past budgets and make adjustments for expected inflation when they forecast costs for repairs and consumable supplies. They consider equipment, installation and training costs to prepare budgets for new capital projects. (4)
  • Schedule production runs and deliveries of raw materials. For example, supervisors of chemical processing plant operators establish production schedules to meet customers' deadlines. Factor in lead times for the delivery and quality testing of raw materials. Build in allowances for processing higher priority orders, and disruptions caused by breakdowns and shortages of materials, supplies and labour. (4)
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Measurement and Calculation
  • Take a variety of measurements using common measuring tools. For example, measure distances with a tape to determine the best locations for new equipment. (1)
  • Calculate quantities of raw materials received, supplies consumed and outputs produced. For example, supervisors of water treatment plant operators may calculate quantities of chemicals in storage tanks. They may calculate amounts of alum needed for optimum water quality. Supervisors of power plant operators may calculate amounts of steam and water needed to spin generators under various loads. (2)
  • Take precise measurements using specialized measuring tools. For example, supervisors of fertilizer plant operators may use specialized tools such as micrometers to measure the widths and thicknesses of fertilizer pellets. (3)
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Data Analysis
  • Compare measurements and sensor readings to specifications and regulations. For example, supervisors of water plant operators compare the concentrations of alum to customers' specifications. Supervisors of gas plant operators compare measurements of moisture and hydrogen sulphide to specifications to ensure the safety and usability of natural gas. (1)
  • Manage inventories of raw materials and consumables. For example, calculate quantities of raw materials such as coal, sulphur and magnesium in stock, project future requirements and order new stock from suppliers in time to avoid depleting inventory. (2)
  • Collect data and develop statistics to describe processing operations. For example, pharmaceutical compounding forepersons may calculate production and defect rates for shifts, workers and equipment. They may collect and analyze data on pH levels, temperatures, pressures and flows. Supervisors of water purification plant operators collect data on water flow volumes to determine average and peak hourly flow rates. Cosmetic processing forepersons may use advanced spreadsheet features to calculate means, distributions, standard deviations and ranges of production and test data. (4)
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Numerical Estimation
  • Estimate quantities such as the areas of spills and the volumes of gases discharged. Consider equipment readings, sensor readings and spill surface areas and depths. (2)
  • Estimate times required for workers to complete tasks. Consider the difficulty and complexity of the work being carried out, the experience and skills of workers and the times taken to complete similar tasks in the past. (2)
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Job Task Planning and Organizing
  • Supervisors in this unit group organize their daily activities to meet production targets and quality specifications established by managers, customers and regulators. They are responsible for planning and organizing their time to optimize their own efficiency. They must frequently adjust their work schedules to address equipment failures and shortages of materials, supplies and labour. Supervisors in this unit group coordinate and schedule the activities of workers to efficiently meet production targets, specifications and quality requirements. (3)
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Decision Making
  • Select job tasks and assignment for the workers you supervise. Consider the skill and qualification requirements specified in job descriptions and standard operating procedures. (2)
  • Choose rewards and disciplinary measures to motivate or censure workers. Ensure that your actions conform to labour regulations, human resource policies and collective agreements. (2)
  • Decide to stop, start and change the pace of work activity. For example, supervisors of pharmaceutical and chemical processing plant operators may decide to halt production runs due to high levels of contamination and product defect rates caused by faulty equipment. (2)
  • Choose work methods. For example, chemical processing forepersons select workplace processes that meet safety, quality and production requirements. They select the materials and components that meet process specifications. (3)
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Problem Solving
  • Find that workers under your supervision do not follow work procedures and safety protocols. For example, when chemical processing supervisors find that workers are not wearing personal protective equipment, they explain the risks caused by not following procedures and outline the consequences for continued noncompliance. (2)
  • Learn that conflicts between workers are slowing production and creating dissension. For example, chemical processing forepersons find conflicts between maintenance workers and operators are slowing repairs. They seek the advice of managers, human resource specialists and other supervisors and discuss the conflicts with the workers involved. They may censure workers and take other disciplinary measures specified in labour agreements and employment standards. (2)
  • Discover that outputs such as chemicals, medicines and drinking water do not meet specifications. Conduct tests to determine the causes of deficiencies. Inform managers and regulatory bodies of potential risks to public health and safety. Locate, isolate and repair defective equipment, flush and disinfect lines and equipment and retest samples to ensure standards are met. Discuss the incidents and corrective actions taken with managers and regulatory bodies and record the incidents in reports. (3)
  • Production and processing targets cannot be met due to equipment breakdowns or accidents. Locate and isolate defective equipment, arrange for repairs and notify managers and regulatory bodies of the incidents. Contact emergency medical, fire and hazardous material responders and initiate emergency response measures to minimize further risks, injuries and damage to the environment. Contact suppliers to arrange for the expedited delivery of needed parts and materials. (3)
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Finding Information
  • Find information about new products, equipment and production techniques by reading trade magazines and marketing brochures, talking with suppliers and colleagues and conducting research over the Internet. (2)
  • Find information about job applicants by reviewing résumés, asking questions during interviews and talking to references. (2)
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Critical Thinking
  • Evaluate the safety of workplaces and work procedures. Evaluate equipment operating risks by observing the condition and location of safety systems such as gates, guards and emergency shut-off switches. Assess the safety of conveyance and hoist systems by inspecting moving parts for signs of wear and excessive vibration. Compare air and water quality test results to specifications to identify dangerous levels of toxic gases and other contaminants. Consider the risks posed by confined spaces, slippery work surfaces, electrical sources, toxic chemicals and compressed gases. (2)
  • Judge the condition of parts and equipment, and the adequacy of repairs. For example, supervisors of power plant operators may judge the condition of equipment such as generators by noting signs of excessive noise and vibration. They evaluate the quality and adequacy of repairs to this equipment. (2)
  • Evaluate the suitability of job applicants and workers applying for new job assignments. Consider their suitability by reviewing information gathered from résumés, job interviews and references. (2)
  • Evaluate the efficiency of work processes. For example, supervisors of chemical plant operators gather data on production processes and product quality. They analyze factors such as machinery operation, worker-to-machine ratios and workflow patterns. They identify work methods and processes that satisfy cost, speed and quality criteria. (3)
  • Judge the significance of factors contributing to product contamination and production delays. For example, supervisors of water purification plant operators analyze measurements and sensor readings, review the actions' control centre operators and power engineers and gather data on environmental factors such as heavy rains and temperature extremes to determine the contribution of each factor to contamination and reduced levels of production. (3)
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